W & i EIP live agent contact center- covid-19 support
Ended Awarded Last action
- Contract number
- 2032H522F00319
- Awardee
-
Senture LLC UEI GC51JCDRQP95
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $8,176,046
Award facts
- Contract value 33% obligated
-
- $14,967,931.05 Current, with exercised options
- $24,529,742.00 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541519 Other Computer Related Services
- PSC
- DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Lanham-Seabrook, MD 20703, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$7,313,643 | |
| Funding Only Action | $0 | |
| Funding Only Action | $0 | |
| Funding Only Action | $5,927,878 | |
| Exercise an Option | $2,769,926 | |
| Exercise an Option | $1,458,237 | |
| Exercise an Option | $2,053,361 | |
| Original award | $3,280,287 |
About this award
This is a delivery order contract awarded by the Internal Revenue Service (IRS), a civilian agency, to Senture LLC, a foreign-owned, for-profit organization, and self-certified HUBZone joint venture. The $24,529,742.00 contract is for a COVID-19 support live agent contact center to provide W&I EIP (Wage & Investment/Economic Impact Payment) services. The contract was awarded under the Multiple Award Schedule (MAS) contract vehicle and uses a labor hours pricing type. No set-aside designation was indicated. Senture, a Teleperformance company, provides contact center and business process outsourcing services to various federal agencies, including the IRS, Department of Education, and Consumer Financial Protection Bureau.
Quick answers
Who was awarded contract 2032H522F00319?
2032H522F00319 was awarded to Senture LLC by Internal Revenue Service (Department of the Treasury) on June 10, 2022.
How much is contract 2032H522F00319 worth?
The government has obligated $8,176,046 on 2032H522F00319. Its current value, with exercised options, is $14,967,931. Its potential value, with all options, is $24,529,742.
Is contract 2032H522F00319 an order under another contract?
Yes. 2032H522F00319 is a delivery order under GS35F0623R, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 2032H522F00319 competed?
The extent of competition for 2032H522F00319 was full and open competition. The government received 3 offers.
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