Resolution Services, L.l.c

Resolution Services, L.L.C., a woman-owned small business headquartered in Lawrence, Kansas, operates exclusively as a prime contractor providing specialized Equal Employment Opportunity investigation, mediation, and workplace compliance services to federal civilian agencies through the GSA Multiple Award Schedule. The firm delivers discrimination complaint investigations, EEO counseling, final agency decisions, hostile work environment fact-finding, alternative dispute resolution support, and legal documentation services—a portfolio anchored in a $6 million GSA Schedule contract running through November 2029 that serves as the parent vehicle for nearly all federal work.

Resolution Services operates across 56 distinct federal agencies with heavy concentration in a small number of high-value customers. The top five funding agencies by award count account for 49% of all recent awards, led by the Social Security Administration and Department of Homeland Security US Coast Guard (122 awards each), followed by the Drug Enforcement Administration (113 awards), the Department of Justice Bureau of Prisons (71 awards), and the Department of Agriculture Food Safety and Inspection Service (41 awards). By dollar value, the rankings shift: Bureau of Prisons anchors 24 million dollars across 71 awards, the Coast Guard carries 13.1 million across 122 awards, the Department of Commerce Office of the Secretary contributes 8.2 million across 17 awards, USDA Food Safety and Inspection Service adds 5.1 million across 41 awards, and FEMA Support Services adds 3.1 million across 8 awards—these five agencies represent 53% of combined potential value. The high disparity between award counts at SSA and Coast Guard (122 each) versus their dollar rankings signals that SSA places numerous small task orders while Bureau of Prisons and Commerce concentrate much larger individual obligations.

The firm's vehicle footprint centers on the GSA Human Resources & Equal Employment Opportunity Services Schedule (FSS-738-X), under which 1,102 task orders carry $45.5 million in combined potential value. Additional task order vehicles include a Coast Guard-specific BPA (102 task orders, $759 thousand), a general Multiple Award Schedule (67 task orders, $48 million), and several smaller single-award BPAs with named agencies. Recent examples of concrete work include a $3.495 million BPA with USDA Assistant Secretary for Civil Rights (September 2022–September 2027) for final agency decisions and reviews of investigations, a $4 million single-award BPA with the same office for legal writing and civil rights complaint processing (September 2022–September 2027), a $3.5 million single-award BPA with Department of Commerce Office of the Secretary for EEO investigations (August 2025–July 2030 under woman-owned small business set-aside), a $1.635 million BPA with DHS Office of Civil Rights and Civil Liberties for Coast Guard employee EEO complaint investigations (September 2024–June 2029), and a $1.314 million purchase order with Bureau of Indian Affairs for EEO support services with a base year and four option years (April 2022–March 2027, Total Small Business set-aside).

Recent activity has declined. Awards per year dropped from 27 in 2022 to 21 in 2023, 9 in 2024, 11 in 2025, and only 7 so far in 2026. Eleven awards with combined potential value of $6.2 million face ultimate completion in the next twenty-four months and will require recompete. Service Contract Inventory data on federal civilian service contracts above the $150,000 reporting threshold shows Resolution Services invoiced $3.7 million across FY2022–FY2025, with FY2022 at $828 thousand across 8.0 FTEs declining to FY2025 at $707 thousand across 4.1 FTEs. The vendor self-performs all reported work with no subcontractor engagement. Government-paid hourly rates across SCI-reportable contracts ran a median of $77.52/hr, with rates spanning from $50/hr at the 10th percentile to $115.31/hr at the 90th percentile, reflecting a mix of junior investigator and senior legal/analysis labor. Award portfolio composition concentrates in Investigation and Personal Background Check Services (755 awards, NAICS 611692), All Other Professional, Scientific, and Technical Services (105 awards), and Administrative Management and General Management Consulting (60 awards), with PSC codes dominated by Support–Professional: Other (369 awards) and Support–Professional: Legal (208 awards). The firm competes both full-and-open and under woman-owned small business set-asides; approximately one-third of recent awards carry WOSB set-aside designation, the remainder compete open.