Resolution Services, L.l.c

Resolution Services, L.L.C., a woman-owned small business based in Lawrence, Kansas, delivers Equal Employment Opportunity investigative and compliance services to federal civilian agencies as a prime contractor across 955 awards, competing predominantly under woman-owned small business set-asides and full-and-open vehicles on the GSA Multiple Award Schedule.

Resolution Services operates almost entirely as a prime contractor (100% of awards) and specializes in concrete EEO-related work: discrimination complaint investigations, EEO complaint processing and counseling, workplace training, legal analysis and documentation, fact-finding for hostile work environment cases, and mediation support services. Representative recent work includes a $335,360 delivery order from U.S. Citizenship and Immigration Services (USCIS) for mediation support and alternative dispute resolution services through May 2030 under a woman-owned small business set-aside on the GSA Multiple Award Schedule; a $1.3 million total-small-business purchase order from the Bureau of Indian Affairs for EEO support services including complaint processing and investigations through March 2027; and a $3.5 million single-award BPA from the Department of Commerce Office of the Secretary for comprehensive EEO discrimination complaint investigations through July 2030.

Customer concentration runs heavily toward a core set of federal agencies consuming investigative and compliance labor. The top five funding agencies account for 53% of combined potential value: the Department of Justice Bureau of Prisons Central Office leads at $23.9 million across 71 awards, followed by the Department of Homeland Security U.S. Coast Guard at $12.8 million across 121 awards, the Department of Commerce Office of the Secretary at $8.1 million across 16 awards, the Department of Agriculture Food Safety and Inspection Service at $5.1 million across 41 awards, and the Federal Emergency Management Agency at $3.1 million across 8 awards. By award count, the Social Security Administration, Coast Guard, and Drug Enforcement Administration each exceed 100 awards, though SSA's potential value is notably lower than its volume suggests—indicating a pattern of smaller individual task orders at SSA compared to larger sustained agreements at Bureau of Prisons and DHS.

Resolution Services holds position on two dominant vehicle architectures. The GSA Human Resources & Equal Employment Opportunity Services Multiple Award Schedule (FSS-738-X) is the foundational vehicle anchoring the business—it carries a $6 million ceiling running through November 2029 and has generated 1,106 task orders worth $46 million in combined potential value. Under that MAS umbrella, the vendor has secured four standalone Blanket Purchase Agreements that serve as dedicated vehicles for repeat customer orders: a $3.5 million single-award BPA with Commerce (through July 2030), a $4 million single-award BPA with USDA Assistant Secretary for Civil Rights (through September 2027), a $2.7 million woman-owned-small-business single-award BPA with Coast Guard (through February 2027), and a $3.39 million multiple-award woman-owned-small-business BPA awarded in December 2025 (through March 2031) for unspecified civilian agency EEO investigative services. A separate $1.64 million single-award BPA with the Department of Homeland Security Office of Civil Rights and Civil Liberties for Coast Guard employee EEO investigations runs through June 2029. These vehicles collectively represent $50+ million in available procurement authority and reflect deep, multi-year customer relationships centered on EEO compliance.

Activity trajectory shows recent contraction. Awards per year declined from 27 in 2022 to 9 in 2024, with 2025 recovering to 11 and 2026 tracking at 3 awards year-to-date (as of June 2026). Within the next twenty-four months, nine awards carrying combined potential value of $6.6 million reach ultimate completion, creating recompete exposure concentrated in existing BPA vehicles.

SCI-reported invoicing on federal service contracts above the $150,000 threshold totaled $3 million across FY2022–FY2024, with $828 thousand (8.0 FTEs) in FY2022, $1.2 million (5.8 FTEs) in FY2023, and $1.1 million (5.6 FTEs) in FY2024—reflecting both flat-to-declining labor volume and workforce scale in that subset. Across SCI-reportable prime contracts, government-paid hourly rates run a median of $77.52/hr, with a 10th percentile floor of $50/hr and 90th percentile ceiling of $115.31/hr, indicating a wage distribution typical of compliance and investigative professional services. Resolution Services self-performs all SCI-reported work with no subcontractor engagement, building its own investigative teams rather than layering subs.

The vendor competes across multiple set-aside postures. Woman-owned small business set-asides dominate the recent BPA portfolio (notably the December 2025 multiple-award BPA and the Coast Guard and CFPB single-awards), while total-small-business set-asides appear on a subset of Coast Guard and DEA task orders. The bulk of task orders and smaller delivery orders operate under full-and-open competition on the underlying GSA MAS, though the GSA Schedule itself is a pre-competed vehicle with firm fixed pricing that narrows cost competition at the task-order level. This posture—anchored to GSA MAS with set-aside BPAs layered on top for specific customer relationships—signals a business model that balances broad market access (MAS) with protected set-aside revenue (woman-owned and small-business BPAs).