Crossroads Mediation Services, Inc.

Crossroads Mediation Services, Inc., a women-owned small business based in Manassas, Virginia, delivers equal employment opportunity investigation, counseling, mediation, and alternative dispute resolution services to federal civilian agencies as a prime contractor operating predominantly under GSA Multiple Award Schedule (MAS) task orders and blanket purchase agreements. The firm is an SBA Certified Women-Owned Small Business and a for-profit Subchapter S Corporation registered in SAM since 2003.

Crossroads' federal customer concentration is heavily skewed toward two agencies by dollar value but shows broader geographic reach by award count. The Transportation Security Administration dominates the potential-value ranking, accounting for 112 awards valued at $46 million combined, anchored by a $16 million multiple-award BPA established in 2021 for EEO services under total small business set-aside. The Department of Health and Human Services Office of the Assistant Secretary for Administration represents the second-largest dollar concentration at $20.2 million across 11 awards, including large delivery orders for EEO professional services and ratified unauthorized commitments. By award count, DHS US Coast Guard leads at 148 awards but carries only $1.7 million combined potential value—a pattern indicating high-volume, low-value task orders. The Equal Employment Opportunity Commission (53 awards, $180 thousand), the Department of Defense Education Activity (49 awards, $2.6 million), and the National Park Service (38 awards, $104 thousand) round out the top five by count. The top five customers collectively represent 51% of combined potential value and 57% of award count.

Crossroads operates almost exclusively under the GSA MAS vehicle, with 652 task orders carrying $117.9 million in combined potential value. The firm also holds multiple single-award and multiple-award BPAs with individual agencies: a $16 million TSA BPA for EEO services (total small business set-aside, ultimate completion September 2026); a $5.5 million USDA Office of the Assistant Secretary for Civil Rights BPA (total small business set-aside, completion July 2028); a $3.5 million Department of Commerce BPA for EEO investigations (completion July 2030); a $2.75 million Department of Treasury BPA (total small business set-aside, completion September 2030); and a $1.125 million Department of Defense Education Activity BPA (total small business set-aside, completion March 2027). Additional BPAs exist with the Department of Health and Human Services Indian Health Service ($250,000 ceiling), the Office of Performance Management and the Chief Financial Officer ($750,000), the Small Business Administration ($750,000), the Consumer Financial Protection Bureau ($200,000), and the Drug Enforcement Administration ($1.74 million). Crossroads also holds a $5.95 million delivery order with DHS US Citizenship and Immigration Services (ultimate completion February 2029) for EEO investigation and counseling services supporting the Office of Equal Opportunity and Inclusion and the Office of Civil Rights and Equal Employment Opportunity.

Recent activity shows a declining trajectory. Awards per year dropped from 36 in 2022 to 16 in 2025 and 5 in 2026 year-to-date; combined potential value across all 705 awards totals $181.3 million, with only 24% obligated ($43.6 million). Within the next twenty-four months, 13 awards with combined potential value of $1.8 million reach ultimate completion, exposing relatively low recompete exposure in absolute terms but signaling a portfolio at risk of portfolio contraction. Crossroads' work is categorized under Investigation and Personal Background Check Services (599 of 705 awards), reflecting the dominance of EEO investigation task orders, with smaller shares in Human Resources Consulting (52 awards) and Administrative Management and General Management Consulting (50 awards). PSC coding shows Support-Professional: Legal (287 awards) and Support-Professional: Other (235 awards) as the primary classifications.

On Service Contract Inventory (SCI), Crossroads reported $5.9 million in invoiced federal service-contract revenue across FY2022–FY2024. FY2024 showed growth to $3.4 million across 21.9 FTEs, up from $1.4 million (7.7 FTEs) in FY2022 and $1.1 million (8.5 FTEs) in FY2023. Government-paid hourly rates on SCI-reportable prime contracts ranged from a 10th percentile of $33.84/hr to a median of $77.10/hr to a 90th percentile of $119.90/hr, reflecting a mix of case management and senior investigator roles. The vendor self-performed all labor reported in SCI with zero subcontractor engagement across prime contracts, indicating a business model built on direct staff delivery rather than supply-chain subcontracting. Crossroads competes across both set-aside (total small business, woman-owned small business set-asides recur on DoDEA, USDA, and TSA vehicles) and unrestricted full-and-open task orders, though set-asides anchor several of the largest BPA vehicles.

Equal Employment Opportunity services, including mediation, counseling, investigations, and final agency decisions.