Crossroads Mediation Services, Inc.
Manassas, VA
Company facts
- FY2025 rankings
- SBA certifications
-
Women-Owned Small Business· Current
- Self-certified in SAM.gov
- Entity structure
- Corporate Entity (Not Tax Exempt)
- Other NAICS codes in SAM.gov
- SAM.gov registration date
- Physical address
- Historic District, 9250 Mosby St #100, Manassas, VA 20110, USA
- Website
- crossroadseeo.com
- Employees
- 11-50
- Estimated annual revenue
- $1M-$10M
- Industry
-
- Industrials
- Commercial & Professional Services
- Professional Services
- Consulting
- SIC code
- 87 Engineering & Management Services
- Profiles
Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .
Contract obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2027 To date | $92,334 |
| FY2026 | $2,565,624 |
| FY2025 | $2,324,554 |
| FY2024 | $2,433,974 |
| FY2023 | $1,658,902 |
Top agencies by obligations
| Rank | Agency | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | Department of Homeland Security | $1,345,220 | |
| 2 | Department of Transportation | $604,487 | |
| 3 | Department of State | $250,000 | |
| 4 | Department of Justice | $202,860 | |
| 5 | Department of Agriculture | $113,189 | |
| 6 | Department of Commerce | $99,124 | |
| 7 | Department of the Treasury | $51,850 | |
| 8 | Small Business Administration | $4,781 |
Contract vehicles
Contract awards
Latest 5 listed here. See the rest on GovTribe.
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About the company
Crossroads Mediation Services, Inc., an SBA Certified Women-Owned Small Business headquartered in Manassas, Virginia, delivers equal employment opportunity investigation, counseling, mediation, and alternative dispute resolution services to federal agencies as a prime contractor operating exclusively under the General Services Administration Multiple Award Schedule (MAS) and agency-specific BPAs. The vendor operates as a Subchapter S Corporation and has served federal civilian agencies since 2003, competing predominantly under women-owned small business set-asides and full-and-open procurement.
Crossroads' customer concentration is steep and driven by two large federal customers. The Transportation Security Administration anchors the portfolio with 113 awards valued at $46.3 million combined potential value, followed by the Department of Health and Human Services Office of the Assistant Secretary for Administration with 11 awards at $20.2 million combined potential value. The top five funding agencies (DHS Transportation Security Administration, HHS Office of the Assistant Secretary for Administration, DHS U.S. Citizenship and Immigration Services, the Department of Transportation Immediate Office of the Secretary, and the Defense Health Agency) account for 51% of all combined potential value across 158 awards. The gap between volume leaders and dollar leaders is significant: the Equal Employment Opportunity Commission places 53 awards but carries only $180 thousand in combined potential value, while the Department of Defense Education Activity places 49 awards with $2.6 million combined potential value. This split reflects Crossroads' dual service model—high-volume small task orders for federal agencies across the government and fewer but substantially larger delivery orders and BPAs with major civilian departments.
All vehicle activity routes through the GSA MAS: 656 task orders valued at $118 million combined potential value sit on the MAS. Crossroads also holds agency-specific BPAs with TSA ($16 million multiple-award for EEO services through September 2026), the USDA Office of the Assistant Secretary for Civil Rights ($5.5 million single-award through July 2028), the Department of Commerce Office of the Secretary ($3.5 million single-award through July 2030), the Department of Treasury Office of Civil Rights and EEO ($2.75 million single-award through September 2030), the Department of Defense Education Activity ($1.125 million single-award through March 2027), USCIS ($5.27 million delivery order through February 2029), the Department of Transportation Immediate Office of the Secretary ($1.2 million delivery order through September 2030), and the Small Business Administration ($750 thousand single-award through July 2027). These parent vehicles anchor 314 task orders valued at $23.7 million across the Human Resources & Equal Employment Opportunity Services constellation within MAS. Crossroads' capability work is narrowly focused: the portfolio is dominated by 602 awards under NAICS 451522 (Investigation and Personal Background Check Services) and spans 287 awards under PSC code Support-Professional: Legal, reflecting specialization in EEO investigations, complaint counseling, mediation case support, and final agency decision writing.
Recent activity has declined year over year—36 awards in 2022 through only 8 awards in 2026—but obligated dollars remain substantial due to multi-year delivery orders and BPA renewals. The vendor faces a modest recompete cliff: 12 awards valued at $1.9 million combined potential value complete in the next twenty-four months. On SCI-reportable service contracts above the $150,000 threshold, Crossroads invoiced $7.6 million across FY2022–FY2025, averaging 12.8 FTEs per fiscal year, with SCI peak activity in FY2024 at $3.4 million and 21.9 FTEs. Government-paid hourly rates on SCI prime contracts ran a median of $77.10/hr, with senior labor pricing reaching $119.90/hr at the 90th percentile and entry-level work at $33.84/hr at the 10th percentile. Crossroads self-performs all labor on SCI-reportable contracts with zero subcontractor engagement, indicating a direct-staffing delivery model across its federal portfolio. The FTE trajectory shows volatility—climbing from 7.7 FTEs in FY2022 to a 21.9-FTE peak in FY2024, then declining to 13.1 FTEs in FY2025—reflecting task order churn and the episodic nature of individual EEO investigation and mediation assignments.
SBA capabilities narrative
Equal Employment Opportunity services, including mediation, counseling, investigations, and final agency decisions.
Quick answers
Is Crossroads Mediation Services, Inc. registered in SAM.gov?
Yes. Crossroads Mediation Services, Inc.'s SAM.gov registration is active through April 27, 2027.
What is Crossroads Mediation Services, Inc.'s CAGE code?
Crossroads Mediation Services, Inc.'s CAGE code is 3D3S7, and its Unique Entity ID (UEI) is Z5JRUCEQJNH8.
Which SBA certifications does Crossroads Mediation Services, Inc. hold?
Crossroads Mediation Services, Inc. holds Women-Owned Small Business certification from the SBA.
Which contract vehicles does Crossroads Mediation Services, Inc. hold?
Crossroads Mediation Services, Inc. holds a place on 2 federal contract vehicles, including FSS-738-X and MAS.
How much has Crossroads Mediation Services, Inc. received in federal contracts?
Federal contracts obligated $2,324,554 to Crossroads Mediation Services, Inc. in fiscal year 2025 and $9,075,387 in fiscal years 2023 through 2027.
How does Crossroads Mediation Services, Inc. rank among federal contractors?
Crossroads Mediation Services, Inc. ranked #28 in NAICS 561611, #47 in PSC R615 and #78 in PSC R418 in FY2025.
What is Crossroads Mediation Services, Inc.'s most recent federal award?
Crossroads Mediation Services, Inc.'s most recent federal contract award is This BPA call order is for counseling and investigation services for human resource complaints in support of the office… (70T01026F5600N004), from Transportation Security Administration, on September 28, 2026.
On GovTribe
See Crossroads Mediation Services, Inc.'s full federal record
- Federal contract awards
- IDV awards
- Contract vehicles
- Funding analysis by agency, NAICS and set-aside
- Similar vendors