Optumserve Health Services, Inc.

Optumserve Health Services, Inc., operating under the trade name LHI (Logistics Health Incorporated), is a subsidiary of UnitedHealth Group Incorporated and serves as a major federal healthcare services contractor specializing in comprehensive medical examination services, healthcare staffing, vaccine administration, and public health support functions. The company maintains its primary operational headquarters in La Crosse, Wisconsin, with additional facilities in Houston, Texas, and North Chicago, Illinois. As an established large federal contractor, Optumserve has built a substantial portfolio of federal contract vehicles and delivery orders valued in the billions of dollars, positioning itself as a critical healthcare services provider across multiple federal agencies including the Department of Veterans Affairs, Department of Defense, Federal Emergency Management Agency, Department of Homeland Security, and the Centers for Disease Control and Prevention.

Optumserve's federal contract work encompasses an extensive range of medical and healthcare services delivered through both prime contract awards and subcontracting arrangements. The company has provided medical disability examination services to the Department of Veterans Affairs through multiple regional contracts supporting Regions 1-4, conducting comprehensive disability assessments for veterans applying for compensation and pension benefits. These services have been funded through numerous delivery orders issued under VA master IDIQ contracts, with individual task order values ranging from tens of millions to hundreds of millions of dollars and firm fixed-price structures. Additionally, Optumserve has delivered medical referral services to the Department of Defense's Military Entrance Processing Stations (MEPS), providing support for medical screening and referral services for military recruits across the United States and its territories. The company has also provided substantial support to the Defense Health Agency through multiple delivery orders for medical, dental, and vision examination services, periodic health assessments, and treatment services for military personnel at various locations. During the COVID-19 pandemic, Optumserve deployed significant resources across the country to support the Federal Emergency Management Agency's vaccine administration efforts, providing contractor-managed medical professionals for immunization programs at numerous sites in states including Arizona, Oregon, Hawaii, New Mexico, Colorado, Oklahoma, Texas, and other regions. The company further supported the Department of Homeland Security with nationwide vaccination services at DHS facilities and Immigration and Customs Enforcement locations, and provided bridge contracting services to the CDC for the World Trade Center Health Program Clinical Centers of Excellence. All delivery orders and prime contract awards identified carry no set-aside designations, reflecting Optumserve's status as a large established federal contractor competing in full and open competition. Subcontract awards identified were issued in 2022 in support of Statement of Work procurement activities, though limited details were available regarding specific scope or funding amounts.

Optumserve's Indefinite Delivery/Indefinite Quantity (IDIQ) contract portfolio represents a substantial and strategically important component of the company's federal contracting activities. The company holds a $3.294 billion multiple-award IDIQ with the Department of Veterans Affairs for medical disability examination services in Regions 1-4, designated the MDE 2025 Regions 1-4 Recompete contract, with performance extending through December 31, 2026. Additionally, Optumserve maintains a $10.6 billion multiple-award IDIQ with the VA for medical disability examinations under the VA Medical Disability Exams 2016-2021 contract vehicle covering Region 4 services through 2028. The company also holds a $2.7 billion multiple-award IDIQ for medical disability examinations in the pre-discharge context, awarded by the VA Strategic Acquisition Center Frederick, which supports comprehensive medical assessments for veterans transitioning from military service and carries a completion date of September 30, 2028. The Defense Health Agency has awarded Optumserve a $43 billion multiple-award IDIQ contract for the Medical Q-Coded Support and Services - Next Generation program, enabling procurement of credentialed and non-credentialed professional healthcare services across the Department of Defense healthcare enterprise through April 30, 2029. The Department of Defense Office of the Secretary awarded Optumserve a $162.5 million single-award IDIQ for medical referral services supporting MEPS operations at satellite and remote processing stations nationwide through June 27, 2029. The Department of Homeland Security issued a $681.2 million multiple-award IDIQ for nationwide vaccination support services at DHS facilities with a completion date of February 14, 2028. Additionally, Optumserve holds IDIQ contracts with the Federal Emergency Management Agency valued at $10 million and $5,000 respectively for contractor-managed medical professionals supporting COVID-19 vaccine administration to state, local, tribal, and territorial partners in response to major disaster declarations. These IDIQ vehicles collectively represent over $60 billion in potential contract ceiling value and establish Optumserve as a primary federal healthcare services provider with sustained delivery authority across multiple critical government healthcare missions extending through 2029.