Business Support Services Of Salem, Inc.

Business Support Services Of Salem, Inc., doing business as Business Support Services, is a for-profit small business headquartered in Salem, Oregon, that has been registered in the System for Award Management (SAM.gov) since October 2005. The company specializes exclusively in providing digital audio recording and verbatim transcription services for the Social Security Administration's disability appeal hearings. Business Support Services has established itself as a consistent and reliable contractor supporting the SSA's Office of Hearings Operations, focusing entirely on federal contracting work related to verbatim hearing recording services across multiple geographic regions of the United States.

The company's federal contract work consists entirely of delivery orders and task orders issued by the Social Security Administration for Verbatim Hearing Recorder (VHR) services supporting disability appeal cases. Since 2021, Business Support Services has received hundreds of firm fixed-price delivery orders covering specific SSA hearing offices and regions across the Southeast, Pacific Northwest, and Midwest. These delivery orders have ranged in value from approximately $1,668 to $173,151, with the company recording and transcribing disability appeal hearings conducted in multiple formats including in-person, video teleconference, telephone, and over-video proceedings at SSA hearing offices, remote sites, and satellite locations throughout the designated regions. The services encompass digital audio recording of hearings and cancellations, with delivery of accurate verbatim transcripts to support the SSA's adjudication process for Social Security Disability Insurance and Supplemental Security Income cases. All delivery orders have been structured as firm fixed-price contracts with no set-aside designations at the task order level, despite the contractor's small business classification. The delivery orders have been issued under the SSA's Verbatim Hearing Recorder program and represent work performed across specific hearing office locations including but not limited to offices in Atlanta, Birmingham, Charlotte, Chattanooga, Covington, Eugene, Fort Lauderdale, Fort Myers, Franklin, Greenville, Hattiesburg, Jacksonville, Knoxville, Lexington, Louisville, Macon, Memphis, Middlesboro, Mobile, Orlando, Raleigh, Savannah, Seattle, St. Petersburg, Tallahassee, Tampa, and Tupelo. The company serves as the prime contractor on all awards with no subcontractors identified in the contract documentation.

Business Support Services Of Salem, Inc. currently holds three single-award Indefinite Delivery Contracts (IDCs) with the Social Security Administration, collectively valued at approximately $22.5 million, that serve as the primary vehicles through which the company conducts its federal contracting activities. The first IDC, awarded September 1, 2023, with an ultimate completion date of December 31, 2026, carries a ceiling value of $8.2 million and covers Verbatim Hearing Recorder services for Southeast Region Sub-Region 4-3, encompassing Alabama, Mississippi, and Tennessee, with performance centered in Atlanta, Georgia. This contract was set aside for total small business and has generated two documented delivery orders valued at approximately $6.1 million combined. The second IDC, also awarded September 1, 2023, with a ceiling value of $10.6 million and completion date of December 31, 2026, covers VHR services for Southeast Region Sub-Region 4-1, which encompasses Georgia and Florida, with places of performance in Atlanta, Salem, and Tampa. This contract likewise utilized a total small business set-aside and has generated three task orders valued at approximately $5.66 million through December 2026. The third IDC, awarded August 1, 2023, with a ceiling value of $3.6 million and completion date of November 30, 2026, provides VHR services for the Mid-West/West Region 10, covering Oregon, Washington, and Alaska, with performance in Portland and Seattle, Washington. This contract also carries a total small business set-aside designation and has supported multiple delivery orders totaling over $1.5 million. All three IDCs employ firm fixed-price delivery order structures with no additional set-aside restrictions applied at the individual task order level. The company has received delivery orders under these vehicles at regular intervals, with recent awards in January 2026, December 2025, and earlier periods, demonstrating continuous engagement in supporting the SSA's disability appeal hearing operations across these three major geographic regions.