Business Support Services Of Salem, Inc.

Business Support Services Of Salem, Inc., doing business as Business Support Services, is a small business based in Salem, Oregon that provides digital audio recording and verbatim transcription services for Social Security Administration disability appeal hearings as a prime contractor, operating exclusively under total small business set-asides across three regional Indefinite Delivery Contracts worth approximately $22.4 million combined.

The company's federal footprint is extraordinarily concentrated: 322 of 328 total awards (99 percent) fund SSA programs, with the remaining two awards to the National Labor Relations Board. Business Support Services has held no subcontractor roles and operates as a pure prime. The company holds three single-award IDIQs—one for Southeast Region Sub-Region 4-3 (Alabama, Mississippi, Tennessee) with an $8.18 million ceiling, another for Southeast Region Sub-Region 4-1 (Georgia, Florida) with a $10.63 million ceiling, and a third for Region 10 (Oregon, Washington, Alaska) with a $3.60 million ceiling, all awarded in August and September 2023 under total small business set-asides and running through December 2026. Work is performed in Atlanta, Mobile, Tampa, Portland, and Seattle. The company specializes exclusively in one capability: digital audio recording and verbatim transcription of SSDI and SSI disability appeal hearings conducted in-person, by video teleconference, by telephone, and over-video at SSA hearing offices and satellite locations nationwide. Firm fixed-price delivery orders under these IDIQs cover specific numbers of hearings and cancellations at individual hearing office locations. Representative recent awards include a $2.09 million delivery order for Sub-Region 4-3 awarded January 1, 2026 (1,851 hearings, Mobile, Alabama), a $2.04 million order for Sub-Region 4-1 awarded December 2, 2025 (Option Year 2 funding, Tampa, Florida), and a $775,880 order for Region 10 awarded December 1, 2025 (approximately 13,855 hearings, Seattle, Washington).

Award velocity has collapsed. The source data show 108 awards in 2022, dropping to 6 in 2023, 1 in 2024, 4 in 2025, and 2 in 2026. This reflects the transition from the earlier multi-award BPA and IDC contract structure (36 task orders on the legacy BPA SS040840196, 31 on legacy IDC SS04176R044, 26 on SS04176R043, 25 on SS04176R040) to the current three-contract model. Four awards face ultimate completion within the next twenty-four months with combined potential value of $5.1 million, representing modest recompete risk. Combined potential value across all awards is $111.3 million, with $43.7 million obligated (39 percent). Work is categorized under NAICS 541920 (Court Reporting and Stenotype Services) for 311 awards and PSC code "Support—Administrative: Court Reporting" for 314 awards. Business Support Services has maintained this SSA-only footprint continuously since registration in October 2005, with no diversification into other federal customers or service lines. The company reports no identified subcontractors across its entire prime portfolio.