Take Charge Texas Support Services

The Texas Health and Human Services Commission (HHSC) and Department of State Health Services (DSHS) have issued a Request for Offer (RFO No. HHS0014612) for Take Charge Texas (TCT) Support Services, seeking a qualified contractor to provide comprehensive maintenance and support for the TCT application. The solicitation covers maintaining and supporting the client portal, agency portal, application workflow, eligibility processes, contracts, pharmacy portal, reporting interfaces, and system enhancements for an online platform that streamlines administrative tasks across Texas. Minimum qualifications require respondents to have five years of experience providing maintenance, support, development, and enhancement services for similar systems, with a requirement to maintain a Vendor Performance Tracking System score of at least "C". The contractor must utilize an agile methodology with U.S.-based sprint teams, providing support during business hours (8:00 AM to 5:00 PM Central Time) with extended coverage for critical issues. Key procurement dates include a pre-proposal conference on November 13, 2024, questions due by November 15, 2024, and proposal submissions due December 9, 2024, at 10:30 a.m. Central Time, with an anticipated contract award in April-May 2025 and a contract start in June 2025. The initial contract term is three years with two optional one-year extensions, structured in three phases: a 60-day transition phase, operations phase, and two-month turnover phase.

While no specific Historically Underutilized Business (HUB) or Veteran-Owned Small Business (VOSB) set-asides are designated for this procurement, a HUB Subcontracting Plan is required from respondents. The system is currently hosted in the Texas Department of Information Resources Data Center Services and requires integration with existing technologies including OpenText Application Lifecycle Management, Jira, and BMC Helix IT Service Management. Historical compensation for similar contracts has been approximately $800,000 per state fiscal year, though HHSC reserves the right to adjust projected amounts based on state funding. The contractor will be limited to 1,500 hours per month during the operations phase and must perform all work remotely within the contiguous United States. The evaluation process will include initial screening of minimum qualifications, consistent evaluation and scoring of responsive proposals, and potential for multiple best and final offers (BAFOs). HHSC makes no guarantee of volume, usage, or total compensation, and all work must be performed using an agile methodology with sprint teams based in the United States. The contract will be compensated based on not-to-exceed hourly rates, with the contractor required to implement service request fixes, defects, and other TCT maintenance through iterative or incremental processes.