Suite of Utility Software Applications

The City of Olathe, Kansas, located in Johnson County, has issued a Request for Information (RFI) for a comprehensive suite of utility software applications to replace their current systems from Harris Computers. The procurement seeks solutions across five critical application areas: Customer Account/Utility Billing Management, Meter Data Management, Field Utility Work Order Management, Customer Portal, and Reporting & Analytics. The city serves approximately 50,000 customers, processes 700 daily work orders, and manages 48,235 utility meters across residential and commercial addresses. Vendors are invited to submit responses for the entire suite, individual applications, or multiple applications, with a focus on solutions that streamline utility management, enhance customer satisfaction, and improve operational efficiency. The RFI requires robust security protocols, post-production support, potential role-based access control, and single sign-on capabilities. Critical submission deadlines include December 5, 2025, for questions and December 12, 2025, at 5:00 PM CST for online submissions through the Bonfire platform, with the understanding that this RFI does not guarantee procurement but may lead to a future Request for Proposals process.

The RFI does not explicitly specify set-aside designations or restrictions on responding organizations. The incumbent vendor is Harris Computers, with current systems including NorthStar Utilities Solution, SmartWorks, mCare, Customer Connect, and Executive Information System (EIS), which support utilities such as trash, recycling, yard waste, water, stormwater, and sewer services. While no specific budget range is provided, the comprehensive nature of the software suite and the city's sizeable utility infrastructure suggest a potentially significant investment. The city's current technology ecosystem will require seamless integration with the new software solution, emphasizing the need for vendors to demonstrate compatibility and interoperability with existing municipal systems. Successful respondents may be invited to participate in subsequent procurement stages, with the ultimate goal of replacing the current utility management software with a more efficient, user-friendly, and technologically advanced solution that meets the city's complex utility service management needs.