Special Procurement Request for IT Managed Service Provider Amendment

The State of Oregon, through its Department of Administrative Services (DAS) Procurement Services, is seeking to amend and extend a participating addendum for Information Technology (IT) Managed Service Provider (MSP) services with uWork.com, doing business as Covendis. The procurement focuses on acquiring IT professional services, including contingent workforce and vendor management solutions, with the current contract amendment extending services from August 31, 2025, to December 31, 2026. The services encompass a comprehensive range of IT professional roles, including Application Developers, System Administrators, Network Engineers, Security Analysts, and Project Managers, with positions stratified across four experience levels from entry-level to senior professionals. Deliverables include hourly-based and project-based IT services, with specific performance standards measuring metrics such as Net Promoter Score, deliverable rejection rates, and customer satisfaction. The procurement allows state agencies and Oregon Cooperative Procurement Program (ORCPP) members to access these IT staffing services, with a seven-day public notice period for potential protesters from the first publication date. Contractors must submit quarterly Volume Sales Reports and adhere to specific insurance requirements, including Workers' Compensation, Professional Liability (minimum $5,000,000 per claim), Commercial General Liability ($1,000,000 per occurrence), and Automobile Liability Insurance ($1,000,000 combined single limit).

Covendis has committed to dedicating 60% of its business to Micro/Small/Minority/Woman-owned suppliers, creating opportunities for diverse businesses within the IT services sector. The contract includes a Vendor Management System (VMS) fee structure that varies based on total regional spend, with fees ranging from $0.47 to $1.00 per hour depending on spending levels. While no specific budget range is explicitly stated, the procurement notes forty-three active Work Order Contracts (WOCs) currently in place, with twenty-three extending past the current expiration date, suggesting significant ongoing demand for these services. The existing technological infrastructure includes a roles-based Vendor Management System with ten distinct user roles, providing granular access control for different organizational positions such as Buyer Admin, Engagement Manager, HR Manager, and various finance-related roles. The contract is facilitated through the NASPO ValuePoint cooperative purchasing program, originally initiated by the State of Connecticut, and allows for flexible staffing across different experience levels and technical specialties. Hourly rates for contractors are comprehensive, ranging from approximately $12.50 for entry-level positions to $170.00 for top-tier specialized professionals like Microsoft Specialty Principal Consultants.