Security Alarm Installation, Monitoring, Maintenance, Repair

The City of Austin is soliciting bids for Security Alarm Installation, Monitoring, Maintenance, Repair, and Inspection Services via Invitation for Bid (IFB) 5000 MAS1005 to support over 250 city facilities. The procurement encompasses burglary alarm control panels, power supplies, standby batteries, keypads, door alarms, and closed-circuit television (CCTV) systems across multiple municipal departments including the Austin Fire Department, Austin Police Department, Parks and Recreation, Austin Water, Austin Public Library, and Austin Aviation. Qualified contractors must demonstrate a minimum of five years' continuous experience in security system services and hold current certifications from major manufacturers including American Dynamics, Avigilon, AXIS, Bosch, Honeywell, Verkada, Genetec, DMP, DSC, HID, Synergis, and others. Deliverables include 24/7 alarm monitoring, emergency response within two hours, routine and preventive maintenance, repair services with preliminary assessments at no additional cost, monthly monitoring reports, semi-annual preventive maintenance reports, and detailed service reports for each repair. The contract has an initial term of 24 months with options for up to three additional 12-month renewal periods at the City's sole discretion, and pricing is fixed for the first 12 months with potential annual adjustments thereafter based on the Employment Cost Index. Offers are due May 12, 2026, at 2:00 p.m. Central Time, with a non-mandatory pre-offer meeting scheduled for April 23, 2026, at 9:00 a.m. via Microsoft Teams, and written questions must be submitted by April 28, 2026, at 2:00 p.m. The City reserves the right to award a single contract or multiple contracts based on overall low cost, individual line items, or combinations of criteria deemed most advantageous.

The City offers a Living Wage Program requiring all contractor employees and subcontractors directly assigned to the contract to earn a minimum of $22.05 per hour, along with optional Local Business Preference and Small Business Preference programs providing bid discounts of up to 5 percent for bids up to $500,000. Contractors claiming local business status must have headquarters located within the Austin-Round Rock-San Marcos Metropolitan Statistical Area comprising Bastrop, Caldwell, Hays, Travis, and Williamson counties, while small business status requires recognized U.S. Small Business Administration certifications. The procurement requires compliance with the City's M/WBE Subcontracting Plan requirements, though no specific subcontracting goals apply to this solicitation; contractors intending to use subcontractors must obtain City approval and either work exclusively with certified M/WBE firms or demonstrate documented Good Faith Efforts to solicit minority and women-owned business participation. Additionally, all contractors must comply with wage theft prevention ordinances, obtain appropriate insurance including Workers' Compensation ($100,000 per accident), General Liability ($500,000 per occurrence), Cyber Liability ($1,000,000), and Technology Errors and Omissions coverage ($1,000,000). Contractors must also secure facility security authorization from Austin Water with fingerprint-based background checks and appropriate ID badges, adhere to Genetec Elite Gold Certification standards for security system installations, and integrate with existing systems utilizing Genetec Security Center/OmniCast as the unified platform at city facilities. The estimated annual budget for equipment and parts is approximately $1,800,000, with labor quantities including 36,000 hours for normal business hours repairs, 3,000 hours for after-hours and weekend repairs, 11,000 hours for annual preventive maintenance, and 10,000 hours for semi-annual preventive maintenance, though a specific total contract value range is not provided in the solicitation documents.