Resident Services, Family Self Sufficiency & Relocation Services

The Housing Authority of the City of Stamford, doing business as Charter Oak Communities (COC), is issuing Request for Proposal No. 26-0003 for comprehensive Resident Services, Family Self-Sufficiency (FSS), and Relocation Services across 24 properties containing 1,539 rental units. The solicitation, which opened April 15, 2026, seeks qualified contractors to serve low-income, moderate-income, and market-rate residents, as well as seniors and individuals with special needs. Required services include case management and resident engagement, data management and reporting, service coordination and advocacy, community programming encompassing workforce development, financial literacy, educational advancement, health and wellness, and recreational activities, housing stability support, resident leadership development, FSS program management with escrow coordination, and comprehensive relocation services including housing search, move coordination, and compliance documentation. Contractors must submit fixed hourly rates by personnel category that remain firm for 120 days from proposal opening, with all rates including profit, overhead, employee wages and benefits, supplies, materials, insurance, and ancillary costs. Evaluation will be based on a best-value approach using four criteria: appropriateness and cost effectiveness of hourly rates (30 points), staff professional experience and ability to provide the full range of services (25 points), experience in resident services, FSS coordination, and relocation services (25 points), and appropriateness of service approach and methodology (20 points). Proposals are due by 2:00 p.m. EST on May 22, 2026, submitted via email to Zachary Galasso and Darnel Paulemon at Charter Oak Communities; questions must be submitted by 2:00 p.m. EST on May 8, 2026. Board approval is anticipated for June 24, 2026, with the initial contract period of three years and two optional one-year renewal periods for a maximum of five years.

The RFP documentation does not identify specific set-aside designations, disadvantaged enterprise restrictions, or incumbent vendors. However, prior to contract award, successful proposers must provide proof of Workers Compensation, General Liability, Professional Liability, Commercial Automobile, and Crime Coverage insurance, each with specified minimum limits, as well as applicable state business licensing. The solicitation is open to all qualified vendors, and Charter Oak Communities may select a single contractor to provide all required services or multiple contractors for different service areas. Contractors will provide personnel on an as-needed basis as required by COC in writing, along with necessary supervision and administrative support. No specific contract value or budget range was disclosed in the available solicitation documentation, though the scope encompasses services across 1,539 rental units at 24 properties. Prospective vendors should direct inquiries to Zachary Galasso at Charter Oak Communities, 22 Clinton Avenue, Stamford, CT 06902, by telephone at 203-391-7626 or email at zgalasso@charteroakcommunities.org.