Request for Proposals for Community Reentry Navigator and Communications Services

The New Hampshire Department of Health and Human Services is soliciting proposals for Community Reentry Navigator and Communications Services through RFP-2026-DMS-04-COMMU, with responses due by March 26, 2026. The contractor will provide statewide healthcare navigation services to incarcerated individuals participating in community reentry programs across all fifteen New Hampshire carceral facilities, including ten county jails, four state correctional facilities, and one youth detention center. Primary deliverables include conducting Medicaid eligibility screenings within ninety days prior to release, assisting with new applications and redeterminations, coordinating with the Department and correctional facilities, providing education on alternative medical coverage options, maintaining on-site navigator presence at all fifteen facilities, delivering post-release support for up to six months with monthly check-ins, and developing approved communication materials in English and Spanish. Applicants must demonstrate comprehensive experience providing navigation services to diverse populations including Medicaid, Medicare, commercial, ACA Marketplace/Exchange, dual-eligible, and uninsured individuals, and must document the capability to serve complex cases while ensuring staff complete required Medicaid Assister Training and Certification Program annually and comply with facility-specific training including Prison Rape Elimination Act standards. All navigator staff must pass criminal background checks and searches of relevant state registries, and the contractor must maintain comprehensive HIPAA and state privacy law compliance with full information security standards. The technical response must include detailed organizational experience, work plans with specific timelines and milestones, staffing documentation with organizational charts and resumes showing certifications, navigator-to-client ratios, staff recruitment and retention strategies, technology infrastructure capabilities, and multilingual support processes, with no page limit specified for the response and associated attachments.

The solicitation does not specify designated set-asides or restrictions limiting response to particular enterprise categories, though the contractor must certify compliance with RSA 21-I:11-c confirming non-debarment status for all principals and subsidiaries. No incumbent vendor information has been disclosed in the procurement documents. Applicants must provide three professional references demonstrating relevant experience, an executive summary addressing company background and organizational structure, and disclosure of any potential conflicts of interest. The contractor must maintain commercial general liability insurance of not less than $1,000,000 per occurrence and $2,000,000 aggregate, along with applicable workers' compensation coverage. Budget submissions must be completed for three fiscal periods: upon Governor and Council approval through June 30, 2026 (SFY 26), July 1, 2026 through June 30, 2027 (SFY 27), and July 1, 2027 through December 31, 2027 (SFY 28), with line items including salary and wages, fringe benefits, consultants, equipment, supplies, travel, software, marketing/communications, education and training, and subrecipient contracts. The staffing template indicates example compensation ranging from $150,000 to $165,572 annually for a Program Specialist position over five years, with total fringe benefits calculated separately, though the overall contract award value and maximum price limitation are not disclosed in the available procurement documents.