attachment-5-rfp-2026-dms-04-commu-response.docx
DOCX document 101 KB Posted
- Solicitation number
- RFP-2026-DMS-04-COMMU
- Issued by
- Hillsborough County, New Hampshire
About this file
This is a Technical Response document from the New Hampshire Department of Health and Human Services for RFP-2026-DMS-04-COMMU, requesting proposals for a Community Reentry Navigator Program. The solicitation seeks vendors to provide healthcare navigator and care coordination services, with specific focus on serving incarcerated and reentry populations across 15 carceral facilities. Vendors must demonstrate comprehensive experience providing navigation services to diverse populations including Medicaid, Medicare, commercial, ACA Marketplace/Exchange, dual-eligible, and uninsured individuals. The response requires detailed information on organizational experience, ability to deliver all scope of services outlined in Appendix A, work plans with specific timelines and milestones, and multilingual navigation capabilities. Vendors must also address their approach to managing complex cases, identifying hard-to-reach patients, documenting interactions, and coordinating across multiple providers and payers within the correctional healthcare environment.
The technical response submission must include staffing documentation, organizational charts, staff resumes with certifications and specialized training credentials, navigator-to-client ratios, staff recruitment and retention strategies, and quality monitoring methods. Vendors must provide complete staffing allocation details including hours per week per position through Appendix F. Additionally, vendors must describe their technology infrastructure, systems integration capabilities, in-person navigator activities at all 15 carceral facilities, and multilingual support processes. The document specifies no page limit for the technical response and associated attachments, indicating the complexity and comprehensive nature of the services required for this community reentry and healthcare navigation program.
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Other files
| File | Type | Posted |
|---|---|---|
| attachment-1-rfp-2026-dms-04-commu-scope.pdf | ||
| attachment-8-rfp-2026-dms-04-commu-q-a--1-.pdf | ||
| attachment-4-rfp-2026-dms-04-commu-letter.docx | DOCX document | |
| attachment-7-rfp-2026-dms-04-commu-budget.xlsx | XLSX spreadsheet | |
| rfp-2026-dms-04-commu.pdf | ||
| attachment-6-rfp-2026-dms-04-commu-staff.xlsx | XLSX spreadsheet | |
| attachment-3-rfp-2026-dms-04-commu-clas.docx | DOCX document | |
| attachment-2-rfp-2026-dms-04-commu-p37.pdf | ||
| addendum-1-rfp-2026-dms-04-commu.pdf |
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Text version
New Hampshire Department of Health and Human Services Appendix E – Technical Responses to Mandatory Questions Instructions: Provide detailed responses in the text boxes to the questions below. If additional attachments are required as specified below, submit the attachments in the order they are requested below. There is no page limit for this Appendix E – Technical Response to Mandatory Questions or any associated attachments.
Vendor Name
1. Describe your organization’s experience with and knowledge providing the services outlined in this solicitation. Include:
a) The length of time your organization has been providing healthcare navigator or care coordination services;
b) Populations your organization specializes in serving, such as Medicaid, Medicare, commercial, ACA Marketplace/Exchange, dual-eligible, or uninsured individuals.
c) Experience serving carceral populations.
d) Certifications or training programs completed by your navigators, such as Community Health Worker (CHW) certification or ACA navigator training.
e) Examples or case studies that illustrate partnerships with correctional facilities, and related organizations such as insurers or health systems;
f) Measurable outcomes your organization has achieved that demonstrate the success and value of navigator and care coordination services.
2. Describe your organization’s ability to provide the entire Scope of Services in Appendix A and meet all requirements outlined in this Solicitation. Include:
a) A detailed Work Plan with timelines, milestones, and deliverables.
b) Specific services provided by navigators, such as eligibility screening, enrollment assistance, and care coordination.
c) Process for managing complex cases that involve coordination across multiple providers or payers and involvement with a correctional facility.
d) Process for providing multilingual navigation support.
e) Process for identifying and engaging hard-to-reach or high-risk patients.
f) Methods used to document interactions and outcomes.
g) Strategies for educating incarcerated individuals on coverage options.
h) Coordination strategies used with health plans, providers, and public health entities.
3. Describe how you will use technology and integration to perform the services outlined in this solicitation, including but not limited to:
a) Complete Appendix F – Program Staff List, including hours per week per position to be allocated to the services.
b) Organizational chart.
c) Description of experience, qualifications, certifications, specialized training and resumes/curriculum vitaes for each staff member assigned to the Community Reentry Navigator Program, detailing differences by position type;
d) Description of your organization’s approach to recruiting, training, and retaining Community Reentry Navigator Program staff;
e) Navigator-to-client ratio;
f) Description of your organization’s methods for monitoring and evaluating navigator performance and quality; and
g) Description of in-person navigator activities at all 15 carceral facilities.
RFP-2026-DMS-04-COMMU
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