Professional Implementation Services for Oracle Utilities Billing

The City of Fort Myers, Florida is soliciting proposals for professional implementation services of Oracle Utilities Billing System to support water, wastewater, and solid waste utility operations, with proposals due October 14, 2026 at 2:00 p.m. EST and evaluation criteria weighted across software functionality (20 points), implementation methodology (30 points), vendor viability (20 points), post-implementation support (15 points), technology considerations (5 points), and cost (10 points).

The scope encompasses Oracle Utilities Customer Cloud Service and Oracle Fusion Field Service deployment, including project management, business process review and configuration, system implementation, integration, data conversion across 30,631 customer records and 394,533 historical bills, testing, training, change management, go-live support, and post-implementation knowledge transfer. The city operates approximately 32,451 meters serving 28,054 residential and 5,045 commercial customers and recently completed Oracle Fusion ERP implementation in January 2026. Functional requirements span 379 specifications covering account management, meter information, billing, collections, payments, deposits, service requests, waste collection routing, and reporting across multiple standard and custom reports. The implementation must integrate with five existing systems: Paymentus, ITRON AMI software, WaterSmart, InfoSend, and a Point of Sale application under evaluation. Vendors must address on-premise or cloud deployment, data center redundancy, security protocols (single sign-on, multi-factor authentication, encryption), service level agreements with defined availability and recovery metrics, and data portability in non-proprietary formats. All proposals must include comprehensive functional requirements responses, five relevant project references from clients, and consulting team experience matrices.

Implementation is scheduled to begin October 2026 with go-live targeted for June or July 2027. Pricing must be submitted on fixed-fee basis by milestone with invoicing upon city acceptance. The five-year contract requires commercial general liability of $1 million per occurrence, professional liability of $1 million per claim with maximum $100,000 deductible, and cyber liability of $1 million per claim. Contract terms include 2.5-times-fee limitation of liability, 12-month warranty, and service level agreement remedies. Questions are due October 7, 2026. A non-mandatory pre-proposal meeting is scheduled September 25, 2026 at 10:00 a.m. via Microsoft Teams. Selection committee evaluation occurs October 21, 2026 with presentations potentially on November 4, 2026. Proposers may submit joint proposals with one firm designated as primary contact. Proposers need not be authorized Oracle resellers; the city accepts direct Oracle software acquisition or acquisition through the implementation partner.