FM_UB_ATT_5_Technology_Deployment.pdf
PDF 142 KB Posted
- Solicitation number
- RFP 26-106
- Issued by
- Lee County, Fort Lauderdale City, Florida
About this file
This is an attachment to a Request for Proposals (RFP) issued by the City of Fort Myers, Florida for professional implementation services of a new Utility Billing System (UBS) to support the city's water, wastewater, and solid waste utility operations. Attachment 5 – Technology Deployment establishes the technical evaluation criteria and requirements that vendors must address in their proposals. The attachment requires vendors to provide detailed information regarding their proposed deployment methodology, including whether the solution is on-premise, hosted, or multi-tenant; the location and redundancy of data centers; hardware and network requirements; and system availability metrics. Vendors must also document their update procedures, advance notice periods for updates, and testing opportunities in pre-production environments.
The attachment includes mandatory sections addressing security capabilities, data protection measures, and information security standards, requiring vendors to disclose support for single sign-on (SSO), LDAP, multi-factor authentication (MFA), and integration protocols (SOAP or REST). Additionally, vendors must propose specific service level guarantees with defined metrics and remedies for system availability, response time, issue resolution time, recovery point objectives (RPO), recovery time objectives (RTO), data restoration, patch implementation, and security breach notification. The document includes a historical availability table for vendors to report downtime data across six months, and requires vendors to address data portability by confirming whether customer data can be exported in nonproprietary formats, ensuring the city retains operational flexibility and mitigates vendor lock-in risks.
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Other files
| File | Type | Posted |
|---|---|---|
| Professional_Implementation_Services_for_Oracle_Utilities_Billing_(Addendum_#4_Revision).pdf | ||
| Professional_Implementation_Services_for_Oracle_Utilities_Billing_(Addendum_#1_Revision).pdf | ||
| Fort_Myers_UB_RFP_09_18_26.pdf | ||
| FM_UB_ATT_9_Conversions_v1.xlsx | XLSX spreadsheet | |
| FM_UB_ATT_6_Project_Expectations.pdf | ||
| FM_UB_ATT_10_Cost.xlsx | XLSX spreadsheet | |
| FM_UB_ATT_11_Interface_List.xlsx | XLSX spreadsheet | |
| FM_UB_ATT_12_Reports_v2.xlsx | XLSX spreadsheet | |
| FM_UB_ATT_7_Functional_Requirements_v2.xlsx | XLSX spreadsheet | |
| FM_UB_ATT_8_Project_Staffing.xlsx | XLSX spreadsheet | |
| FM_UB_ATT_1_Signature_Page.pdf | ||
| FM_UB_ATT_3_Prof_Svcs_Background.pdf | ||
| INSURANCE_REQUIREMENTS_CHART.pdf | ||
| FM_UB_ATT_2_Proposer_Statement.pdf | ||
| FM_UB_ATT_4_Prof_Svcs_Reference_v1.pdf |
Show all 15
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Text version
RFP for Utility Billing System (UBS) Implementation Services City of Fort Myers, FL
FM_UB_ATT_5_Technology Deployment.docx
Attachment 5 – Technology Deployment
If the question does not fit the type of technology deployment in your proposal enter “NA” – Not Applicable in the box and provide an explanation why it is “NA”.
Type of Deployment
Question Answer Proposed solution is an On-Premise solution (Yes/No) Proposed solution is a hosted solution? (Yes/No) All Applications are accessed via a web browser (Yes/No) Proposed solution is offered as a multi-tenant solution (Yes/No/Not Applicable) All customers on proposed application must upgrade at same time (Yes/No)
Data Center
Question Answer Where are the data centers located?
Are any third-party providers used to deliver PaaS or IaaS services? If so, please list.
How many environments or tenants are proposed for:
1) Implementation and
2) Production?
Hardware
Can the solution be deployed on virtual servers?
(Yes/No)
What are the server requirements?
What are the network requirements?
Availability Provide historical availability for data center for past six months. Report all time in minutes.
Month Total Minutes
Downtime Scheduled Maintenance
Other Downtime
Total Downtime
Availability
FEB 2025
JAN 2025
DEC 2024
NOV 2024
OCT 2024
SEPT 2024
Updates
How often is solution updated?
How much advance notice are customers provided for new updates?
Does customer have the opportunity to test updates in a pre-production environment?
How long do customers have to test updates before the update is applied?
Security
Does the system support SSO or LDAP?
Does the system support MFA?
Is your integration protocol based on SOAP or
REST?
Does the entire proposed solution follow the same integration protocol (Yes/No)
Information Security
What protections are provided against data breach?
Please include information regarding cybersecurity standards, recent independent audits, notification process, remedy, and indemnification provided.
Disentanglement
Can customer data be exported in nonproprietary format?
Proposed Service Level Guarantees If SaaS services are proposed, please complete the following table identifying proposed service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy or penalty if guarantee is not met.
Service Metric** Requirement/Guarantee*** Remedy System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Notes:
* Formula used to calculate availability.
** How is performance against service levels reported client?
*** Describe process for client reporting issue to the vendor.
Attachment 5 – Technology Deployment
File details come from the government source that posted it. Updated .