UNSPSC 83111505: Directory assistance services

UNSPSC 83111505 Directory assistance services is a Commodity code that encompasses inmate calling systems, call center infrastructure, and institutional communication networks serving correctional facilities, public schools, colleges, and transit authorities. State and local governments are procuring turnkey inmate telephone systems bundled with tablets, mail scanning, video visitation, grievance management, and integrated call monitoring; cloud-based unified communications platforms replacing on-premises infrastructure at educational institutions; call center software and staffing for student financial aid support; and managed voice networks supporting emergency operations and districtwide communications. The issuing bodies include county detention facilities (Greenville County, South Carolina), state correctional systems (Texas Department of Criminal Justice), independent school districts (Fort Bend ISD, Temple ISD, Hillsborough County Public Schools, Wharton County Junior College, Tarrant County College District), state agencies (Texas Department of Information Resources, Florida Department of Management Services, State of Texas), and regional transit authorities (Orange County Transportation Authority). Greenville County appears twice in recent months with successive inmate telephone RFPs (RFP #26104 and RFP #27025), indicating either a re-competed procurement or iterative solicitation cycles for the same asset class.

Recent activity concentrates in Texas and South Carolina, with additional ongoing procurement in Florida. Representative opportunities include Greenville County's inmate telephone and communication services RFP #27025 (due October 9, 2026, covering 1,600 average daily population inmates across multiple facilities with turnkey equipment provision, FCC-compliant call pricing, and ancillary services), Texas Department of Criminal Justice's comprehensive inmate technology system RFO 696-IT-26-O003 (due September 25, 2026, spanning approximately 149,000 incarcerated individuals statewide with 180-day implementation and a base contract term through August 2034), Fort Bend Independent School District's districtwide life-safety managed facilities voice network RFP 27007RA (due October 21, 2026), and Hillsborough County Public Schools' telecommunications services-voice RFP 26365RFPMST (due September 25, 2026, covering approximately 280 facilities and 4,225 existing telephone lines with 99.99% uptime requirements and E-Rate compliance). Tarrant County College District issued two consecutive financial aid call center RFPs (26005 and 26006, both due in May 2026) for approximately 70,000 annual inbound calls with specific FERPA compliance, Ellucian Colleague system integration, and quality assurance benchmarks. These solicitations reflect heavy capital deployment for communications modernization, strong emphasis on compliance (FCC IPCS rules, ADA, Kari's Law, RAY BAUM'S Act, Section 508 accessibility), and operator responsibility for equipment procurement and ongoing system maintenance at no cost to the issuing jurisdiction.