UNSPSC 83111505: Directory assistance services

UNSPSC 83111505 Directory assistance services (Commodity) encompasses telephone call center operations, voice communication systems, and related administrative telephony services that state and local governments procure to connect citizens with agencies, field inbound inquiries, and manage institutional communications. Recent state and local solicitations under this code show a mix of inbound customer-service call centers, inmate communication systems, cloud-hosted phone system migrations, and technology infrastructure supporting government outreach and internal operations. Issuing bodies include community and junior colleges, county transportation authorities, state information-resources agencies, school districts, county sheriff departments, and municipal college systems — a broad spectrum reflecting the code's application across education, corrections, transportation, and general government administration.

Recent activity is concentrated in Texas and South Carolina. Tarrant County College District (Fort Worth, Texas) issued RFP 26-005 and RFP 26-006 in April and May 2026, each soliciting inbound financial aid call center services to handle approximately 70,000 annual calls with service-level requirements of 80 percent first-contact resolution within 60 seconds and maximum 5 percent abandonment rates; proposals were due May 19 and May 26, 2026, respectively. Wharton County Junior College (Wharton, Texas) posted RFP 26_00002 on July 1, 2026, for a cloud-based phone system migration covering 550 phones across five campuses, with proposals due July 8, 2026, requiring TX-RAMP certification and 99.9 percent uptime guarantees. Greenville County, South Carolina issued RFP #26104 on April 24, 2026, for comprehensive inmate telephone and communication services to the Detention Center, with sealed proposals due May 21, 2026; the system must deliver debit and collect calling, video visitation, tablet services, and mail scanning, all subject to FCC rate caps and 99.5 percent uptime. The Texas Department of Information Resources posted an indefinite-quantity, multiple-award solicitation (DIRCPOTXA610) for cellular, wireless, pager, and satellite services statewide on May 26, 2026, with offers due July 23, 2026. Additional opportunities include Orange County Transportation Authority's informal RFP for telephone town call software ($35,000 one-year contract, May 2026), Hattiesburg Public School District's turnkey VoIP and IP intercom system RFP (April 24, 2026 deadline), and Valencia College District's college-wide classroom and conference room technology services RFP with historical annual spending near $1.6 million (April 30, 2026 deadline).