Managed Information Technology Services

The Florida Department of Citrus (FDOC) is seeking a vendor to provide enterprise-class Managed Information Technology Services through RFP 24-04, utilizing a co-managed service delivery model. The procurement focuses on comprehensive IT infrastructure management, with the selected vendor assuming full operational responsibility for core infrastructure, cloud platforms, identity and access management, and other enterprise IT services while coordinating with the Department's retained management of endpoint services. Key deliverables include managing cloud-based systems, virtual environments, network infrastructure, security operations, monitoring, incident response, backup and disaster recovery, technical support, and change management. The evaluation process will be rigorous, assessing proposals across four primary areas: past performance (200 points), cost proposal (200 points), and technical proposal (600 points), with the technical proposal evaluated on organizational capability, service delivery, operational execution, security, governance, compliance, and communication effectiveness. The proposal opening is scheduled for May 5, 2025, at 2:00 PM EDT, with an anticipated contract award date of July 1, 2025. The initial contract term is three years, with the option for up to three additional renewal years contingent upon satisfactory performance.

The RFP does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. The Department reserves the right to award to multiple respondents if deemed in the best interest of the state, with potential award based on technical superiority and overall business approach rather than solely on price. While no incumbent vendor is specifically identified, the procurement documents indicate a desire for a vendor capable of integrating with existing departmental endpoint management processes. The contract will be structured with a standard monthly fee covering Managed Services, with potential additional project-based services performed on a time and materials basis at an agreed hourly rate. Service Level Agreements (SLAs) are defined with specific response and resolution times based on priority levels, ranging from 15-minute critical response times to 5-business-day handling for low-priority items. Vendors must complete multiple attestation forms demonstrating financial capability, conflict of interest disclosures, and compliance with state procurement regulations. Though specific budget ranges are not explicitly stated, the comprehensive nature of the services suggests a significant annual investment in managed IT services.