License Examination Development and Administration Services

The Florida Department of Financial Services, Division of Insurance Agent and Agency Services, is issuing Request for Proposal 2526-01 RFP AA to procure comprehensive license examination development and administration services for insurance professionals, state fire marshals, and funeral and cemetery services across Florida. The contractor will develop and administer computer-based testing platforms, manage examination content across 14 insurance lines of authority and multiple fire safety and funeral professional certifications, maintain testing sites throughout Florida and nationwide, operate a call center with minimum 12-hour weekday and 6-hour weekend service availability, collect examination fees, issue bail bond license identification cards, and provide psychometric guidance and statistical analysis. The scope encompasses approximately 108,048 annual graded examinations with current pass rates averaging 41 percent. The initial contract term is five years beginning July 1, 2026, with renewal options for up to an additional five years. Responses must be submitted by June 2, 2026 at 3:30 p.m. Eastern Time through the Vendor Information Portal (VIP), with public opening scheduled for 3:45 p.m. the same day and Notice of Intent to Award on June 22, 2026. Technical evaluation comprises 120 of 145 total points across categories including experience and ability, IT obligations, examination development and administration, problem resolution, fee collection, and scheduling procedures, while pricing represents 25 points calculated by averaging renewal term pricing and weighting initial term pricing at 70 percent and renewal pricing at 30 percent. The contractor must maintain data centers within the continental United States, comply with NIST cybersecurity standards and Florida Statutes Section 501.171 for data protection, provide annual SOC 2 Type II audits if utilizing cloud services, and ensure all employees pass Level 2 background screening equivalent checks and register with E-Verify.

This procurement is structured as a no-cost contract to the State, with the contractor assuming all expenses including testing site operations, staffing, website maintenance, and call center operations. The contractor must provide a $500,000 performance bond or irrevocable letter of credit guaranteeing performance throughout the contract period. No specific set-asides for disadvantaged enterprises or minority-owned businesses are mentioned in the available documentation, and no incumbent vendor information or current contractor details are identified in the posted materials. The RFP does not specify a budget range or award value, as the contract structure places financial responsibility on the selected vendor rather than the State. Award will be made to the responsive and responsible respondent achieving the highest total evaluation score. Interested vendors should consult the complete RFP documentation and attachments for detailed technical requirements, pricing submission instructions via the provided Price Response Form, procedures for submitting questions using the Questions Template, and all additional compliance and bonding requirements mandated by Florida law and contract terms.