Addendum 4.pdf

Rev. 06/15/18

Addendum No. 4

2526-01 RFP AA

License Examination Development and Administration Services

Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.

This Addendum consists of the following sections:

A. Questions and Answers B. Modifications to the RFP

A. Below are the questions and answers related to this solicitation. In the table below, the Department of Financial Services (Department) has answered each of the questions submitted by potential respondents.

No. Attachment Identifier

Section Number

Sub-Section Reference

Item Reference

Page No. Question Department Response

1. Attachment 2 5 Contractors Responsibilities - Test Development

5.A.1 2 of 21 Does the Department currently utilize separate psychometric vendors, subject matter expert vendors, or item-writing contractors in support of the current program?

No, the Department does not utilize a separate vendor for psychometrics, subject matter experts, or item-writing. The Department relies upon the Contractor to fulfill those activities.

2. Attachment 2 5 Contractors Responsibilities - Test Development

5.A.1, 5.A.4

2-3 of 21 Does the Department require that all examination content and item development be performed directly by the prime contractor, or may subcontractors and subject matter expert partners contribute to item development and maintenance?

Subject matter experts and subcontractors of the Contractor are not prohibited from contributing to item-development and maintenance, understanding the Department retains ownership of all state-specific developed items under the terms of the agreement.

Refer to section 5.A.20 for more Contractor responsibilities.

3. Attachment 2 5 Contractors Responsibilities - Test Development

5.A.1, 5.A.4

2-3 of 21 Will the Department permit the Contractor to utilize existing or

It is unclear what is meant by “Licensed item banks.” The Contractor may use item licensed item banks as part of the examination development process, provided the Contractor maintains ownership/governance requirements outlined in the RFP?

banks owned by the Department, which are limited to state-specific items.

Refer to section 5.A.1.

4. Attachment 2 5 Contractors Responsibilities - Ownership of Test Items

5.A.2 2 of 21 Please identify the current systems with which the solution must integrate, the integration methods currently in use (e.g., APIs, flat files, SFTP), and whether the State will provide vendor access to test environments for each system.

The solution will integrate via a secure file transfer portal (SFTP). The Department will provide the vendor access to a test environment.

5. Attachment 2 5 Contractors Responsibilities - Testing Sites

5.A.9 4 of 21 Will the Department permit the Contractor to utilize approved third-party testing-center networks, including educational institutions and contracted testing partners, to satisfy statewide coverage requirements?

Yes, as stated in section 5.A.20 of the Statement of Work.

6. Attachment 2 5 Contractors Responsibilities - Testing Sites

5.A.7 / 5.A.9

4 of 21 Can the Department provide additional detail regarding current testing site locations and any geographic areas where expanded coverage is desired?

Please refer to Appendix E, Exhibit 1, “Candidates by City, State” and “Total Exams by City in Florida” for location references.

7. Attachment 2 5 Contractors Responsibilities - Examination Administration Medium

5.A.12 5 of 21 Does the Department currently permit or anticipate permitting remote proctoring or online examination delivery for any

No.

programs covered under this solicitation during the contract term?

8. Attachment 2 5 Contractors Responsibilities - Technical Requirements

5.B.1 2 of 21 Will the State be responsible for extracting and cleansing legacy data, or should the Contractor include services for data profiling, cleansing, and transformation in the proposal?

All relevant data will be provided to the chosen vendor by the Department.

9. Attachment 2 NA Cybersecurity Requirements

Attachment

1 of 2 Can the Department confirm whether SOC 2 Type II certification (or equivalent) satisfies the Department’s cybersecurity and data security expectations?

Yes, a SOC2 Type II provided to the Contract Manager yearly for review of compliance/non-compliance will satisfy the Department data security expectations.

Any non-compliant items listed on the SOC2 report would be reviewed for risk acceptance tolerance with the Contract Manager.

10. RFP 2.2 Timeline N/A 8 A bid submission due date of June 2 means that bidders would have to finalize and ship their proposals to the Department by May 28 in order to ensure timely delivery of hard copies.

This only allows seven working days to receive Department responses to bidder questions, and craft a thorough, accurate, and competitive proposal.

Would the Department consider extending the proposal submission deadline to June 16?

Addendum 1, 2, and 3 were posted to the Vendor Information Portal with the revised Timeline.

11. RFP Exhibit 4 Hisory of DFS Testing Content

N/A 166 Can the Department confirm it seeks to exclude the publication and delivery of Spanish translated insurance examinations (in contrast to current program configuration) under the new Statement of Work? RFP p. 166, Exhibit 4 shows that Spanish items were developed for the insurance exams. Based on historical volumes, the Department administered 28,864 Spanish insurance exams in 2025.

The Department will only be offering examinations in English as stated in Attachment 2, Statement of Work, Section 1. Scope with the exception of the Division of Funeral Cemetery and Consumer Services. As stated in Section 6.A.1, Test Development, the Division of Funeral and Cemetery and Consumer Services may also request, at its sole option and subject to section 497.144, Florida Statutes, that the Contractor administer exams in another language.

12. RFP 3.4 How to Submit a Response

N/A 16 We acknowledge that Section 3.4 “How To Submit A Response” references printed and mailed submissions.

However, permitting electronic submissions would significantly enhance flexibility for evaluators, enabling a more streamlined and efficient review process.

By allowing electronic responses, the Department can reduce administrative burdens, accelerate bid analysis, and promote environmentally responsible practices. As such, would the Department accept an electronic submission in

The Department will only accept printed and mailed submissions.

lieu of printed copies?

This could be submission via email, FTP, or an upload, as other states have implemented.

13. RFP 5.A.2 Ownership of Test Items

N/A 36 Does the Department agree that Pearson will retain and own solely all rights, title and interest, including copyrights, of existing proprietary computer programs, source code, materials, and intellectual property that have been previously developed by the contractor or its 3rd party licensor (“Contractor Intellectual Property”), some of which may be trade secret, copyright, patent and trademark protected? And further, that any changes or modifications to the Pearson Delivery System suggested or required by the Department are hereby assigned by the Department to Pearson, and Pearson will own solely all rights, title, and interest, including copyrights, in such changes and modifications?

Does the Department understand that if Florida-specific items

The current vendor’s rights to its property are not subject to this procurement. The Department declines to opine as to ownership of the vendor’s proprietary software at this time.

As stated in section 5.A.2, the Department shall maintain ownership of all State specific testing items and retains ownership of all test items transferred to the Contractor and developed during the course of the Contract for custodial purposes and national item bank(s) questions will not be owned by the Department.

are developed for the Department then they shall become the property of the Department and that Pearson will be the exclusive owner of Pearson’s existing test items provided or derived from Pearson’s general and state item banks (“Root Items”)?

14. RFP 6.A.8 Exam Review N/A 46 Can the Department confirm that all Exam Review appointments (playbacks) requested by candidates will continue to be set at $0?

Yes, these will continue to be set at $0.00.

15. RFP 5.A.13 License Identification Card for Bail Bond Licenses

N/A 39 Given a line item is not included on the Financial Proposal for Bail Bond Photo ID appointments, can the Department clarify whether a) vendors can collect a fee and b) whether that appointment fee is fixed by the State?

The cost of printing Bail Bond Photo IDs should be taken into account when proposing the examination fee. Note the fee must be consistent across all examination types and program areas for this Division.

16. RFP /

Appendix E / Appendix F

Appendix E, Exhibits 1- 6; Appendix F, Exhibit 1

Testing volume

RFP p. 3;

Appendix E/F exhibits

Please provide examination volume by examination title and program area for the period July 1, 2024 through June 30, 2025.

Refer to Appendix E, Exhibit 8 and Appendix F, Exhibit 2.

17. Appendix E / Appendix F

Appendix E, Exhibits 1- 6; Appendix F, Exhibit 1

Testing volume by location

RFP p. 3;

Appendix E/F exhibits

Please provide examination volume by test center/location and program area for the period July 1, 2024 through June 30, 2025.

Refer to Appendix E, Exhibit 8 and Appendix F, Exhibit 2.

18. Attachment 2 5.A.12 Examination Administration Medium

Attachment 2, p. 5

Please confirm whether the Department intends to permit remote proctored examination delivery during the Contract term, or whether Respondents should assume all examinations must be administered at Department-approved physical testing sites. If remote proctored delivery may be permitted, please identify any applicable program areas, examination types, or security requirements.

No, the Department will not permit remote proctored examination delivery. All examinations must be administered at Department-approved physical testing sites.

19. RFP 2.2 Timeline RFP p. 9 The RFP lists an anticipated Contract start date of July 1, 2026.

Please confirm the expected date by which the Contractor must begin scheduling and administering examinations under the resulting Contract.

If the contract is awarded on the anticipated start date of July 17, 2026, the Contractor should not anticipate administering exams before December 31, 2026. We anticipate examinees will need to be able to schedule examinations prior to the administering start date.

20. Attachment 2 5.A.1 Test Development Attachment 2, p. 2

Will the Department transfer current item banks to the awarded Contractor, including questions, answer options, correct answers, available item statistics, and any available translated items? If so, please provide the number of items currently available for each examination and

Yes, but only for items owned by the Department.

The Division of Funeral, Cemetery and Consumer Services has 397 items in the item bank.

Refer to Appendix E, Exhibit 8 as it relates to the Division of Insurance Agents and Agencies.

the expected transfer format.

Refer to Appendix F, Exhibit 3 as it relates to Division of State Fire Marshal.

The Department will work with the vendor on the file transfer format.

21. Attachment 3 /

RFP /

Attachment 2

Attachment 3; 4.3.2;

Attachment 2, Sections 4, 6.A.6, and 6.B.6

Price Response;

Payment Provisions; Fee Collection

Attachment 3; RFP p.

19;

Attachment 2, pp. 2, 12, and 15

Please confirm whether the $44 examination fee is fixed for all examinations covered by this RFP or whether Respondents may propose a different fee in Attachment 3, Price Response. If Respondents may propose a different fee, please confirm whether fees may vary by examination type or program area.

The Contractor may propose a different examination fee.

The fee must be consistent across all examination types for all Divisions. See revised Attachment 2, Statement of Work, Section 6.A.6, 6.B.6, and 6.C.6.

22. RFP 2.2; 3.4 Timeline; How to Submit a Response

RFP pp. 8, Given the hard copy submission requirements and the production time needed for printing, binding, and delivery, will the Department consider allowing electronic submission or extending the Response submission deadline?

Addendum 1, 2, and 3 were posted to the Vendor Information Portal with the revised Timeline.

23. Attachment 2 / Appendix E

Attachment 2, Section 1;

Appendix E, Exhibit 4

Scope; History of DFS Testing Content

Attachment 2, p. 1;

Appendix E, Exhibit 4

Attachment 2 states that the Contractor shall administer all exams in English; however, Appendix E, Exhibit 4 identifies Spanish insurance examination types. Please confirm which examinations, if any, must be

The Department will only be offering examinations in English as stated in Attachment 2, Statement of Work, Section 1. Scope with the exception of the Division of Funeral Cemetery and Consumer Services. As stated in Section 6.A.1, Test Development, the Division of administered in Spanish or another language during the Contract term. Please also confirm any language support expectations for candidate-facing materials, website content, call center support, email support, or other program communications.

Funeral and Cemetery and Consumer Services may also request, at its sole option and subject to section 497.144, Florida Statutes, that the Contractor administer exams in another language.

24. Attachment 2 / Appendix E

5.A.6;

Appendix E, Exhibit 6

Call Center; Call Center Statistics

Attachment 2, p. 3;

Appendix E, Exhibit 6

Please provide historical candidate support volume by channel, including phone, email, chat or web inquiries, and any other applicable support channels. If available, please include seasonality, peak testing periods, and any call center statistics not included in Appendix E, Exhibit 6.

Refer to Appendix E, Exhibit 7.

25. RFP /

Attachment 2

3.3.2(B)(1)(i v); 5.A.19

ADA

Requirements;

Compliance with Americans with Disabilities Act

RFP p. 15;

Attachment 2, p. 7

Please clarify whether the Contractor is expected to independently determine reasonable accommodations under the ADA, or whether the Department will retain final authority for accommodation determinations. Please also provide historical accommodation volumes and accommodation types, if available.

The Department will retain final authority for ADA accommodations. The Department may approve certain reasonable accommodations in advance to be granted when applicable. For example, additional time for learning disability (dyslexia, etc.).

26. RFP /

Attachment 2

3.3.2(B)(1)( b); 5.A.1;

5.A.3

Examination Development;

Professional Psychometric Guidance

RFP p. 13- 14;

Attachment 2, pp. 2-3

As the Department continues to evaluate methods to maintain and expand high-quality item banks over the life of the Contract, is the Department open to the Contractor leveraging emerging technologies, such as analytic or AI-assisted tools, to support item development, review, and analysis workflows, provided that all items remain subject to full human subject matter expert authorship, psychometric review, and Department approval, and such tools do not replace required professional judgment or statutory controls?

Yes.

28. Attachment 5 4 Data Access and Storage

Attachment 5, p. 2

Attachment 5 states that remote access to data other than Open Data from outside the continental United States is prohibited unless approved in writing by the CFO or CFO’s designee. Please confirm whether our personnel may perform operational services from outside the continental United States, provided that Department data remains stored and processed within the continental United States and

Under Florida Administrative Code 60GG-4.002 (6) data may not be located outside the continental United States unless approved in writing by the agency head or designee.

In addition, remote access to non-open data from outside the continental United States is prohibited unless approved in writing by the agency head or designee.

offshore personnel do not access data other than Open Data.

29. Attachment 1 7 Performance Measures

p. 1 Legal Exception/Special Contract Conditions Update

7. Performance Measures.

Satisfactory performance requires the Contractor’s compliance with the following: (1) the services will be performed by qualified personnel; (2) the services will be of the kind and quality described in Attachment 2, Statement of Work;

(3) the services will be performed in a professional and workmanlike manner in accordance with industry standards and practices;

(4) the services offered do not knowingly infringe upon the intellectual property rights, or any other proprietary rights, of any third party;

The Department is not agreeable to any changes to our standard contract language within Attachment 1, Special Contract Conditions.

30. Attachment 1 19 Intellectual Property

p. 6 Legal Exception/Special Contract Conditions Update

19. Intellectual Property.

a. In accordance with State law, the Contractor shall not assert any rights to: 1) intellectual property

The Department is not agreeable to any changes to our standard contract language within Attachment 1, Special Contract Conditions.

created or otherwise developed specifically and exclusively for the Department under this Contract or any prior agreement between the parties (which includes any deliverables); 2) intellectual property furnished by the Department; and 3) any data collected or created for the Department. The Contractor shall, upon reasonably written request and at the requesting party’s expense, execute documents reasonably necessary to confirm perfect the transfer of any such property or data to the Department upon completion, termination, or cancellation of the Contract and prior to payment of the final invoice, provided such actions do not materially burden Contractor or require Contractor to incur unreimbursed costs.

Any data provided must be in a format designated by the Department.

b. If the Department or the State has authority to assert a right in any of the property or data, the Contractor shall assist, if as reasonably necessary, in the assertion of such right.

31. Attachment 1 19 Ownership of Property

p. 6 Legal Exception/Special Contract Conditions Update

20. Ownership of Property.

Title to all property furnished by the Department under this Contract and deliverables provided to the Department shall remain property of the Department and/or become property of the Department upon receipt and acceptance. The Contractor shall, upon reasonably written request and at the requesting party’s expense, execute documents reasonably necessary to confirm perfect any transfer of the property to the Department upon completion, termination, or cancellation of the Contract prior to payment of the final invoice, provided such actions do not materially burden Contractor or require Contractor to incur unreimbursed costs.

The Department is not agreeable to any changes to our standard contract language within Attachment 1, Special Contract Conditions.

32. Attachment 2 5.A.2 Ownership of Test Items

p. 2 Legal Exception/Statement of Work 5.A.2 Ownership of Test Items

• The Department shall maintain ownership of all State-specific testing items and retains ownership of all State-specific test items transferred to the Contractor and developed during the course of the Contract for custodial purposes.

The Department shall continue to maintain exclusive ownership of all related materials developed solely and exclusively for the Department for use in fulfilling the requirements of this Contract.

• The Department shall maintain exclusive ownership of all completed Department-owned examinations items.

The Department will accept the proposed change of “State-specific testing items.”

The Department will not accept the proposed change of “solely and exclusively for the Department.”

The Department will not accept the proposed change of “Department-owned examinations items,” but will add the following clarification: “The Department shall maintain exclusive ownership of all examinations taken by a candidate under the terms of this Contract.” See revised Attachment 2, Statement of Work, Section 5.A.2.

33. Attachment 5 2.i Non-Open Data p. 1 Legal Exception/Data Security Requirements Non-Open Data – Any data that is in the possession or under the control of the State or the Contractor that is confidential information exempt from public disclosure pursuant to Chapter 119, Florida

The Department is not agreeable to any changes to our standard contract language within Attachment 5, Data Security Requirements.

Statutes, (F.S.) (Public Records); personal information enumerated in section 501.171(1)(g), F.S. (Consumer Protection); and/or any data that is restricted from public disclosure based on federal or state laws and regulations, including, but not limited to, those related to privacy, confidentiality, security, personal health, business or trade secret information, and exemptions from state public records laws. Non- Open Data also includes data that any state agency, the Department of Legal Affairs, the Department of Financial Services, or the Department of Agriculture and Consumer Services is statutorily authorized to assess a fee for its distribution. For the sake of clarification, Non- Open Data shall not include Contractor Confidential Information, Contractor trade secrets, Contractor proprietary data and/or Contractor software specifically required to provide the services under this contract .

B. Modifications to the RFP: Insertations to the RFP are indicated by an underscore, deletions are indicated by a strikethrough.

Appendices

Letter

Name

Attachment

Sub-components, If Any

To Be Completed and Returned

Attached for

Reference Only

A Standard Contract Contract Signature Page

Attachment 1, Special Contract Conditions

Attachment 2, Statement of Work

Attachment 3, Price Response

Attachment 4, PUR

Attachment 5, Data Security Requirements

Attachment 6, Relevant Portions of Contractor’s Response

(This document is not yet available.)

Attachment 7, Mandatory Criteria Certification Form

Attachment 8, DFS-to-Contractor- Licensing- Authorization Transfer File

Attachment 9, Score Data Transfer File

B Questions Template

C Evaluator Score Sheet

D Award Preferences Form

E Exhibits 1-69 Current Testing Volume for Insurance Examinations

Bail Bond License Identification Cards Issued

History of DFS Testing Volumes

Testing Content

Bail Bond Testing Volumes

Call Center Statistics

Detailed Call Center Statistics

Current List of Exams and Number of Items in the Item Bank

Volume by Examination Title and Location

F Exhibit 1-3 Current Testing Volumes for the Division of State Fire Marshal - Bureau of Fire Prevention, Bureau of Fire Standards and Training, and Division of Funeral, Cemetery, and Consumer Services

Volume by Examination Title and Location for the Division of State Fire Marshal and

Divison of Funeral, Cemetery, and Consumer Services

Current List of Exams and Number of Items in the Item Bank for the Division of State Fire Marshal

5.A.2 Ownership of Test Items

• The Department shall maintain ownership of all State specific testing items and retains ownership of all test items transferred to the Contractor and developed during the course of the Contract for custodial purposes. The Department shall continue to maintain exclusive ownership of all related materials developed for use in fulfilling the requirements of this Contract.

• During the life of the Contract, the Department will, for one or more examination types, use a national item bank of questions in addition to examination questions owned by the Department. The national item bank(s) will not be owned by the Department.

• The Department shall maintain exclusive ownership of all completed examinations taken by a candidate under the terms of this Contract.

6.A.6 Fee Collection

The Division will collect from the candidate the exam fee as stated in the Contract identified below:

Exam Title Exam Fee FL Funeral Professions – Laws and Rules

$44

The Division will collect the exam fee from the candidate established in the Contract and pay the Contractor the above exam fee for each test result delivered to the candidate. An applicant who fails to take a scheduled examination must be invoiced as a "no-show," and the Contractor will be paid at the same rate as a delivered test result. The Contractor will not collect any money for the Division.

The Contractor must send an original invoice to the Division's Contact Person no later than the 10th day of the month. The invoice must identify the number of exam results delivered and number of "no-shows," together with the student identification number that’s associated with the specific test result or "no-show." The Division will pay the Contractor for exams delivered the previous month by or before the 14th of the following month.

6.B.6 Fee Collection

The Bureau will collect the statutorily established examination fees from the candidates, and upon the Bureau’s receipt of the Contractor’s invoice, the Bureau will remit payment to the Contractor the amount per exam as established in the Contract andin the amount of $44.00 per exam, in accordance with Attachment 1, Section 12, Payment Process, for each exam administered for the Bureau. The Contractor’s invoice must include the number of tests given each month and the per-test amount. A spreadsheet listing exam type, name, and address of each candidate will accompany each invoice. The spreadsheet shall also indicate whether the exam is a complementary review or an examination.

The Contractor must send an original invoice to the Bureau's Contact Person no later than the 10th day of the month. The invoice must identify the number of exam results delivered and number of "no-shows," together with the student identification number that’s associated with the specific test result or "no-show." The Bureau will pay the Contractor for exams delivered the previous month by or before the 14th of the following month.

6.B.7 Percentage Scores and Score Reporting

Exam Name Total Questions/Pass%

Active Forms Exam time (Minutes)

Contractors I 100/70% 2 150 Contractors II 100/70% 1 150 Contractors III 100/70% 1 150 Contractors IV 100/70% 2 60 Contractors V 100/70% 1 150 Portable Extinguisher Licensee 100/70% 2 120 Pre-Engineered systems Licensee 100/70% 2 120 Portable Extinguisher Permittee 100/70% 2 120 Pre-Engineered Systems Permittee 100/70% 1 120 Manufacturer/Distributor of Explosives 100/70% 3 60 Blaster Permit and User of Explosives 100/70% 2 60 Dealer of Explosives 100/70% 2 60

The Contractor must provide the total score per exam and one score for each part of the exam. The Contractor will provide a pass/fail score report for each candidate and instructions on how to proceed.

6.C.6 Fee Collection

The Contractor will collect from the candidate the exam fees established in the Contract for the exams identified below:

Exam Title Exam Fee Fire and Life Safety Educator $44 Fire Investigator $44

Fire Officer I $44 Fire Officer II $44 Fire Officer III $44 Firefighter I $44 Firefighter II $44 Firefighter II Accreditation $44 Fire Safety Inspector $44 Hazardous Materials Awareness & Operations $44 Hazardous Materials Tech $44 Instructor I $44 Instructor II $44 Instructor III $44 Live Fire Instructor I $44 Pro Board Inspector $44 Pump Operator $44 Safety Officer $44

-REMAINDER OF PAGE LEFT INTENTIONALLY BLANK-

Exhibit 7

Detailed Call Center Statistics

Client Client Name Jul-

Aug-

Sep-

Oct-

Nov-

Dec-

Jan-

Feb-

Mar-

Apr-

May-

Jun-

FLST

Florida Bureau of Fire Standards & Training

425 475 383 357 265 363 295 309 290 335 342 415

FLFM

Florida Bureau of Fire Prevention

3903 4186 4269 4791 3832 4146 4688 4533 4437 4635 4524 3776

FL DFS

Florida Department of Financial Services

3295 3885 3600 3864 2529 2270 2459 2572 2602 2700 2612 2375 FLINS Florida Insurance

FLFC

Florida Division of Funeral, Cemetery and Consumer Services

Health and Life

Health Only Life Only General

Lines Personal

Lines Only AL Adjusters

Public Adjusters

Bail Surplus

Lines Title Total

Item Bank - English 262 48 96 432 58 315 207 178 136 246 1978 Item Bank - Spanish 211 31 83 287 612

Total Items 473 79 179 719 58 315 207 178 136 246 2590

EXHIBIT 8

CURRENT LIST OF EXAMS AND NUMBER OF ITEMS IN THE ITEM BANK

Exam Series Code Exam Title Sum of Total Appointments InsFL-LHA05 FLA Health and Life and Annuity (incl. Var. Contracts) Agent (0215) 39,545 InsFL-Life01S FLA Life and Annuity (incl. Variable Contracts) (Spanish) (0214) 28,245 InsFL-Life01 FLA Life and Annuity (incl. Variable Contracts) (0214) 21,037 InsFL-Health02 FLA Health Agent (0240) 10,232 InsFL-LHA05S FLA Health and Life and Annuity (incl. Var. Contracts) Agent (Spanish) (0215) 9,371 InsFL-PC06 FLA General Lines Agent (0220) 7,575 InsFL-Pers55 FLA Personal Lines Agent (2044) 6,354 InsFL-Health02S FLA Health Agent (Spanish) (0240) 4,771 InsFL-PC06S FLA General Lines Agent (Spanish) (0220) 1,285 InsFL-PubAdj20 FLA Public All Lines Adjuster (0320, 7320) 822 InsFL-Title31 FLA Title Agent (0410, 94-13) 813 InsFL-ALJ16 FLA All Lines Adjuster (0620, 0720, 7020) 484 InsFL-Surplus82 FLA Surplus Lines Agent (0120, 9120) 429

Grand Total 130,963

EXHIBIT 9

VOLUME BY EXAMINATION TITLE AND LOCATION FOR THE DIVISION OF INSURANCE AGENT AND AGENCY SERVICES

Test Center ID Test Center Name Test Center City Test Center State/Province

Sum of Total Appointments

51890 Pearson VUE Test Center-Lake Mary FL Lake Mary Florida 5,127 87700 BET Professional Services INC Lauderhil Florida 4,919 63577 Compu-Design USA North Miami Beach Florida 4,352 51900 Pearson VUE Test Center-Tampa FL Tampa Florida 3,696 45393 The Academy - MIA Campus Miami Florida 3,442 88880 Emergency Training Academy Miami Florida 3,255 85279 Guided Life Education Center Riverview Florida 3,196 51893 Pearson VUE Test Center-Miami FL Miami Florida 3,177 85292 Pearson Professional Centers-Orlando (South) FL Orlando Florida 2,953 46997 Pearson Professional Centers-Orlando FL Orlando Florida 2,790 71491 Miami Dade College-Hialeah Campus Hialeah Florida 2,752 65655 University of South Florida Tampa Florida 2,649 52808 Pearson VUE Test Center-South Miami FL South Miami Florida 2,620 71812 Dept of Adult and Community Education ACE Testing Palm Beach GardensFlorida 2,619 51885 Pearson VUE Test Center-Fort Myers FL Fort Myers Florida 2,431 70522 Miami Dade College - West Campus Doral Florida 2,399 88960 Paragon Cyber Solutions Tampa Florida 2,279 54864 Pearson Professional Centers-Altamonte Springs Altamonte Springs Florida 2,151 77736 Sun Training Center Miami Florida 2,042 51892 Pearson VUE Test Center-Melbourne FL Melbourne Florida 2,034 69479 Polk State College - Winter Haven Campus Winter Haven Florida 2,017 51888 Pearson VUE Test Center-Hollywood FL Hollywood Florida 1,778 51883 Pearson VUE Test Center-Boynton Beach FL Boynton Beach Florida 1,768

200049707 Daytona State College Deland Florida 1,595 66912 Miami Dade College - Wolfson Campus Miami Florida 1,584 53083 Pearson VUE Test Center-Ft Lauderdale (33rd Ave) Ft. Lauderdale Florida 1,567 51889 Pearson VUE Test Center-Jacksonville FL Jacksonville Florida 1,491 68911 Pinellas Technical College - Clearwater Campus Clearwater Florida 1,488 65319 Florida Atlantic University Boca Raton Florida 1,427 52075 Pearson VUE Test Center-Ft Lauderdale NW 10th Terr Ft. Lauderdale Florida 1,411 70017 Palm Beach State College - Lake Worth Campus Lake Worth Florida 1,393 84723 Pasco-Hernando State College East Campus Dade City Florida 1,384 74842 Pasco-Hernando State College New Port Richey Florida 1,332 51891 Pearson Professional Centers-Lakeland FL Lakeland Florida 1,324 51897 Pearson VUE Test Center-Sarasota FL Sarasota Florida 1,285 70718 School Board of Brevard County - Clearlake Ed Ctr Cocoa Florida 1,187

55844 PC Professor West Palm Beach Florida 1,178 71696 Daytona State College -Advanced Technology College Daytona Beach Florida 1,169 51898 Pearson VUE Test Center-St. Petersburg FL St. Petersburg Florida 1,114 82014 State College of Florida Manatee-Sarasota Sarasota Florida 1,091 66889 Miami Dade College - North Campus Miami Florida 1,075 75800 Manatee Technical College - Main Campus Bradenton Florida 1,046 73252 Miami Dade College - Medical Campus Miami Florida 1,030 50977 Center for Technology Training Tampa Florida 1,007 66786 The Academy of South Florida Fort Lauderdale Florida 989 86674 THE TESTING EMPORIUM, LLC Pensacola Florida 988 67507 Lake Technical College Eustis Florida 967 70260 Kirkland Ranch Academy of Innovation - Pasco Co Sc Wesley Chapel Florida 955 72928 Premier Testing.org LLC Pompano Beach Florida 953 66861 Miami Dade College - Kendall Campus Miami Florida 908 68044 Adult & Career Services Center Tampa Florida 898 67821 Collier Co.Pub Sch.- Lorenzo Walker Tech College. Naples Florida 868 85293 Pearson Professional Centers-Fort Myers FL Fort Myers Florida 863 51895 Pearson VUE Test Center-Ormond Beach FL Ormond Beach Florida 845 65764 PC Professor Boca Raton Florida 843 68123 College of Central Florida - Ocala Ocala Florida 829 65200 Florida State College at Jacksonville -Kent Campus Jacksonville Florida 747 51887 Pearson VUE Test Center-Gainesville FL Gainesville Florida 725 64036 Seminole State College of Florida Sanford Florida 705 68341 Marion Technical College Ocala Florida 700 62947 TC Insurance Group, Inc Riverview Florida 692 84196 Palm Beach State College - Boca Raton Boca Raton Florida 673 66894 Miami Dade college - Eduardo J Padron Campus Miami Florida 672 51896 Pearson VUE Test Center-Pensacola FL Pensacola Florida 660 66016 Florida State College At Jacksonville-Deerwood Jacksonville Florida 650 51899 Pearson VUE Test Center-Tallahassee FL Tallahassee Florida 559 68912 Pinellas Technical College - St.Petersburg St.Petersburg Florida 558 85954 ACE Testing West Palm Beach West Palm Beach Florida 552 70977 MTEC / Marchman Technical Education Center New Port Richey Florida 548 67551 Atlantic Technical College Coconut Creek Florida 540 87505 C.N.A. Technical Center Tampa Florida 489 54993 Northwest Florida State College Niceville Florida 485 83895 Lively Technical College Tallahassee Florida 479 62718 The English Center Miami Florida 446 69577 First Coast Technical College St. Augustine Florida 444 54858 Pearson Professional Centers-Deerfield Beach, FL Deerfield Beach Florida 429

85409 Tranzact Fort Myers Florida 400 85641 Premier Testing.org LLC Pompano Beach Florida 399 69041 Adult and Community Education Center Orange Park Florida 387 46995 Pearson Professional Centers-Jacksonville FL Jacksonville Florida 376 83620 Valencia College West Campus Test Center Orlando Florida 358 62952 Hillsborough Community College Tampa Florida 357 72129 Saint Petersburg College St. Petersburg Florida 347 47022 Pearson Professional Centers-Louisville KY Louisville Kentucky 344 68422 St. Johns River State College - Orange Park Campus Orange Park Florida 344 56288 Charlotte Technical College Port Charlotte Florida 338 67782 Tom P. Haney Technical College Panama City Florida 335 70923 Indian River State College Fort Pierce Florida 319 67355 Florida State College at Jacksonville Jacksonville Florida 314 65630 Sheridan Technical College Hollywood Florida 305 69970 Atlantic Technical College - Arthur Ashe Campus Ft. Lauderdale Florida 292 75990 Broward College Central Campus Davie Florida 286 85955 Professional Medical Educators - Lantana Lantana Florida 270 90072 PVU Teach Enrich Testing Center Orlando Florida 266 57739 Flagler Technical College Palm Coast Florida 242 77244 Florida State College at Jacksonville Yulee Florida 233 66190 Florida Gateway College Lake City Florida 230 47548 Florida State College at Jacksonville-South Campus Jacksonville Florida 212 88810 Florida State University - Panama City Campus Panama City Florida 202 85373 Tranzact Tampa Florida 179 66911 Immokalee Technical College Immokalee Florida 178 66311 University of Central Florida/Univ Testing Center Orlando Florida 176 51951 Pearson Professional Centers-Las Vegas (South) NV Las Vegas Nevada 169 69866 Martin County Schools - Stuart Stuart Florida 162 47003 Pearson Professional Centers-Atlanta (North) GA Atlanta Georgia 158 69355 College of Central Florida Levy County Center Chiefland Florida 140 80934 Citrus Testing Center Lecanto Florida 131 90576 Shio LLC Fort Lauderdale Florida 128 68041 St. Johns River State College Palatka Florida 127 47070 Pearson Professional Centers-Las Vegas NV Las Vegas Nevada 125 55331 The College of the Florida Keys - Key West Key West Florida 116 51938 Pearson Professional Centers-Raleigh (SW) NC Raleigh North Carolina 115 51966 Pearson Professional Centers-Nashville(Brentwood) Brentwood Tennessee 114 63114 Pearson Professional Centers-Charlotte(East-Hwy74) Charlotte North Carolina 114 52963 Withlacoochee Technical College Inverness Florida 113 78690 Pearson Professional Centers-Atlanta GA Atlanta Georgia 98

2880 Santa Fe Community College (Assessment Center) Gainesville Florida 89 65664 Star V Learning Centers Jacksonville Florida 88 90487 IG Management Group, LLC Englewood Florida 85 51939 Pearson VUE Test Center-Statesville NC Statesville North Carolina 77 66809 Pearson Professional Centers-Jersey City NJ Jersey City New Jersey 69 69636 Columbia County School District Lake City Florida 68 69437 George Stone Technical Center Pensacola Florida 64 74143 Emerald Coast Technical College DeFuniak Springs Florida 61 51914 Pearson VUE Test Center-Indianapolis IN Indianapolis Indiana 60 47136 Pearson Professional Centers-Newport News VA Newport News Virginia 59 66582 Florida Gulf Coast University Fort Myers Florida 58 51903 Pearson Professional Centers-Atlanta (NW) GA Atlanta Georgia 57 53460 Pearson Professional Centers-Chicago (Wacker Drive Chicago Illinois 55 67380 Florida Panhandle Technical College Chipley Florida 55 47114 Pearson Professional Centers-Chattanooga TN Chattanooga Tennessee 54 47094 Pearson Professional Centers-Oklahoma City OK Oklahoma City Oklahoma 54 47118 Pearson Professional Centers-Nashville TN Nashville Tennessee 54 55845 Modcomp Inc Boca Raton Florida 54 51910 Pearson VUE Test Center-Oak Brook IL Oak Brook Illinois 52 46276 Mission Critical Systems Fort Lauderdale Florida 52 65522 Daytona State College Daytona Beach Florida 50 46970 Pearson Professional Centers-Phoenix AZ Phoenix Arizona 50 88972 The College of the Florida Keys - Key Largo Key Largo Florida 49 78683 Pearson Professional Centers-Houston (Uptown) TX Houston Texas 49 68829 Sheridan Technical College West Campus Pembroke Pines Florida 49 70644 TCC Test Center Tallahassee Florida 47 47066 Pearson Professional Centers-Piscataway NJ Piscataway New Jersey 44 47133 Pearson Professional Centers-Draper (Salt LakeCty) Draper Utah 44 46986 Pearson Professional Centers-Greenwood Village(Den Greenwood Village Colorado 44 47067 Pearson Professional Centers-Princeton(Trenton) NJ Princeton New Jersey 43 78709 Pearson Professional Centers-Lexington (South) KY Lexington Kentucky 43 51971 Pearson VUE Test Center-Houston TX Houston Texas 43 67855 Jackson County School Board Marianna Florida 43 47110 Pearson Professional Centers-North Charleston SC North Charleston South Carolina 43 47068 Pearson Professional Centers-Lyndhurst NJ Lyndhurst New Jersey 42 46985 Pearson Professional Centers-Westminster (Denver N Westminster Colorado 41 54857 Pearson Professional Centers-NY (Herald Square) New York New York 39 47063 Pearson Professional Centers-Omaha NE Omaha Nebraska 39 47138 Pearson Professional Centers-Roanoke VA Roanoke Virginia 38 73757 NWFSC - Chautauqua Center DeFuniak Springs Florida 38

68738 North Florida Technical College Starke Florida 37 47137 Pearson Professional Centers-Glen Allen (Richmond) Glen Allen Virginia 35 47116 Pearson Professional Centers-Knoxville TN Knoxville Tennessee 34 47006 Pearson Professional Centers-Savannah GA Savannah Georgia 33 47112 Pearson Professional Centers-Greenville SC Greenville South Carolina 33 78684 Pearson Professional Centers-Arlington TX Arlington Texas 32 78708 Pearson Professional Centers-Salt Lake City UT Salt Lake City Utah 32 46990 Pearson Professional Centers-Washington DC Washington District Of Colum 32 47123 Pearson Professional Centers-Dallas TX Dallas Texas 32 47032 Pearson Professional Centers-Bethesda MD Bethesda Maryland 32 47076 Pearson Professional Centers-Islandia (Long Island Islandia New York 31 47117 Pearson Professional Centers-Memphis TN Memphis Tennessee 31 47174 Pearson Professional Centers-Lexington KY Lexington Kentucky 31 47077 Pearson Professional Centers-NY (W 44th St) New York New York 29 78685 Pearson Professional Centers-Austin (North) TX Austin Texas 28 47046 Pearson Professional Centers-Kansas City MO Kansas City Missouri 28 47121 Pearson Professional Centers-Bellaire (Houston) TX Bellaire Texas 28 65944 US Military NTC UMGC Eglin AFB - DoD only Eglin AFB Florida 27 51960 Pearson VUE Test Center-East Providence RI East Providence Rhode Island 27 47111 Pearson Professional Centers-Columbia SC Columbia South Carolina 27 89813 SJR State College- St. Augustine Campus St.Augustine Florida 26 53459 Pearson Professional Centers-Brooklyn NY Brooklyn New York 26 47053 Pearson Professional Centers-Asheville NC Fletcher North Carolina 25 47079 Pearson Professional Centers-Forest Hills NY Forest Hills New York 25 47108 Pearson Professional Centers-Guaynabo PR Guaynabo 25 66960 Pearson Professional Centers-Richmond VA Richmond Virginia 25 78686 Pearson Professional Centers-Rosemont IL Rosemont Illinois 25 63112 Pearson Professional Centers-Norman OK Norman Oklahoma 25 47057 Pearson Professional Centers-Wilmington NC Wilmington North Carolina 24 47002 Pearson Professional Centers-Atlanta (Stockbridge) Stockbridge Georgia 24 47128 Pearson Professional Centers-Midland TX Midland Texas 24 78707 Pearson Professional Centers-Tempe AZ Tempe Arizona 24 46969 Pearson Professional Centers-Chandler AZ Chandler Arizona 24 75689 Pearson Professional Centers-Houston (NW) TX Houston Texas 23 47134 Pearson Professional Centers-Reston VA Reston Virginia 23 78695 Pearson Professional Centers-Columbus (West) OH Columbus Ohio 22 54859 Pearson Professional Centers-Philadelphia PA Philadelphia Pennsylvania 22 47145 Pearson Professional Centers-Madison WI Madison Wisconsin 22 78692 Pearson Professional Centers-Washington DC (East) Washington District Of Colum 22 56134 Pearson Professional Centers-Kansas City MO (East) Kansas City Missouri 21

47048 Pearson Professional Centers-St Louis MO St. Louis Missouri 21 56136 Pearson Professional Centers-Austin (South) TX Austin Texas 20 51912 Pearson Professional Centers-Schaumburg (Woodfield Schaumburg Illinois 20 78693 Pearson Professional Centers-Norwood OH Norwood Ohio 20 81867 Pearson Professional Centers-Dallas (South) TX Dallas Texas 20 47125 Pearson Professional Centers-Hurst (Fort Worth) TX Hurst Texas 19 50509 Pearson Professional Centers-Austin TX Austin Texas 19 67566 Pearson Professional Centers-Overland Park KS Overland Park Kansas 19 47090 Pearson Professional Centers-Columbus(North) OH Columbus Ohio 19 63111 Pearson Professional Centers-Portland OR Portland Oregon 19 47091 Pearson Professional Centers-Columbus(South) OH Gahanna Ohio 18 51864 Pearson Professional Centers-Rogers AR Rogers Arkansas 18 57939 Pearson Professional Centers-Jericho NY Jericho New York 18 47126 Pearson Professional Centers-Houston(SE) TX Houston Texas 18 46960 Pearson Professional Centers-Birmingham(Hwy 31) AL Birmingham Alabama 17 73408 Pearson Professional Centers-Yonkers NY Yonkers New York 17 73406 Pearson Professional Centers-Carrollton TX Carrollton Texas 17 78689 Pearson Professional Centers-Birmingham(Hwy280) AL Birmingham Alabama 17 47010 Pearson Professional Centers-Coralville (Iowa City Coralville Iowa 17 47039 Pearson Professional Centers-Southfield MI Southfield Michigan 17 47141 Pearson Professional Centers-Renton (Seattle) WA Renton Washington 17 47104 Pearson Professional Centers-Warrington PA Warrington Pennsylvania 17 47026 Pearson Professional Centers-Boston MA Boston Massachusetts 17 46962 Pearson Professional Centers-Decatur AL Decatur Alabama 16 47065 Pearson Professional Centers-Atlantic City NJ Northfield New Jersey 16 48623 Pearson Professional Centers-Bloomington (MPLS) Bloomington Minnesota 16 49074 Pearson Professional Centers-NY (255 Greenwich St) New York New York 16 74294 Miami Dade College - Homestead Campus Homestead Florida 16 89132 Pensacola State College, Milton Campus Testing Ctr Milton Florida 16 47106 Pearson Professional Centers-Pittsburgh(West) PA Pittsburgh Pennsylvania 16 47021 Pearson Professional Centers-Terre Haute IN Terre Haute Indiana 15 47061 Pearson Professional Centers-Lincoln NE Lincoln Nebraska 15 47176 Pearson Professional Centers-East Lansing MI East Lansing Michigan 15 46963 Pearson Professional Centers-Mobile AL Mobile Alabama 15 46964 Pearson Professional Centers-Montgomery AL Montgomery Alabama 15 47009 Pearson Professional Centers-West Des Moines IA West Des Moines Iowa 15 54860 Pearson Professional Centers-Houston North (1960W) Houston Texas 15 47129 Pearson Professional Centers-San Antonio TX San Antonio Texas 15 83652 Expertis KISSIMMEE Florida 15 47028 Pearson Professional Centers-Springfield MA Springfield Massachusetts 15

47081 Pearson Professional Centers-Staten Island NY Staten Island New York 15 47101 Pearson Professional Centers-Harrisburg PA Harrisburg Pennsylvania 14 47040 Pearson Professional Centers-Troy (Detroit) MI Troy Michigan 14 47103 Pearson Professional Centers-King of Prussia PA King of Prussia Pennsylvania 14 47095 Pearson Professional Centers-Tulsa OK Tulsa Oklahoma 14 56137 Pearson Professional Centers-San Antonio (NW) San Antonio Texas 14 47055 Pearson Professional Centers-Greenville NC Greenville North Carolina 14 47074 Pearson Professional Centers-NY (Lexington Ave) New York New York 13 47107 Pearson Professional Centers-Scranton PA Scranton Pennsylvania 13 46987 Pearson Professional Centers-Colorado Springs CO Colorado Springs Colorado 13 46961 Pearson Professional Centers-Dothan AL Dothan Alabama 13 47019 Pearson Professional Centers-Merrillville IN Crown Point Indiana 13 53458 Pearson Professional Centers-Seattle (Northgate) Seattle Washington 13 54862 Pearson Professional Centers-Norwalk CT Norwalk Connecticut 13 65596 Pearson Professional Centers-Bountiful (SLC) UT Bountiful Utah 13 47005 Pearson Professional Centers-Macon GA Macon Georgia 13 47031 Pearson Professional Centers-Baltimore MD Baltimore Maryland 13 47024 Pearson Professional Centers-Metairie LA Metairie Louisiana 13 46974 Pearson Professional Centers-Cypress (LA) CA Cypress California 13 51924 Pearson VUE Test Center-Woburn MA Woburn Massachusetts 12 47052 Pearson Professional Centers-Helena MT Helena Montana 12 78675 Pearson Professional Centers-Culver City CA Culver City California 12 86886 US Military NTC FL State College Hurlburt Field Hurlburt Field Florida 12 24629 FL State College at Jacksonville - Downtown Campus Jacksonville Florida 12 87010 US Military NTC Keiser Univ Patrick SFB Campus Patrick SFB Florida 12 78674 Pearson Professional Centers-Shavano Park TX Shavano Park Texas 12 47011 Pearson Professional Centers-Sioux City IA Sioux City Iowa 12 47036 Pearson Professional Centers-Ann Arbor MI Ann Arbor Michigan 12 51986 Pearson Professional Centers-Green Bay WI Ashwaubenon Wisconsin 11 63213 Coaxis International, Inc. Tallahassee Florida 11 51873 Pearson VUE Test Center-Grand Junction CO Grand Junction Colorado 11 46979 Pearson Professional Centers-Roseville (Sacramento Roseville California 11 46988 Pearson Professional Centers-Wethersfield (Hartfor Wethersfield Connecticut 11 65599 Pearson Professional Centers-Blue Bell PA Blue Bell Pennsylvania 11 78696 Pearson Professional Centers-Getzville NY Getzville New York 11 47043 Pearson Professional Centers-Brooklyn Park (MPLS) Brooklyn Park Minnesota 11 47018 Pearson Professional Centers-Fort Wayne IN Fort Wayne Indiana 11 47177 Pearson Professional Centers-Fargo ND Fargo North Dakota 11 78687 Pearson Professional Centers-Dearborn MI Dearborn Michigan 11 47099 Pearson Professional Centers-Allentown PA Allentown Pennsylvania 11

47015 Pearson Professional Centers-Schaumburg (ChicagoNW Schaumburg Illinois 10 46980 Pearson Professional Centers-San Diego CA San Diego California 10 46989 Pearson Professional Centers-Wallingford (New Have Wallingford Connecticut 10 74516 Pensacola State College - Century Century Florida 10 46982 Pearson Professional Centers-San Jose(Milpitas) CA Milpitas California 10 47050 Pearson Professional Centers-Tupelo MS Tupelo Mississippi 10 47113 Pearson Professional Centers-Sioux Falls SD Sioux Falls South Dakota 10 66806 Pearson Professional Centers-St Paul MN St. Paul Minnesota 10 54861 Pearson Professional Centers-St. Louis South St Louis Missouri 10 66807 Pearson Professional Centers-Sugar Land TX Sugar Land Texas 10 46975 Pearson Professional Centers-Oakland CA Oakland California 10 66745 *UP and OP Delivery ONLY - A-BE* Bloomington Minnesota 9 47042 Pearson Professional Centers-Eagan (MinneapolisSE) Eagan Minnesota 9 47097 Pearson Professional Centers-Beaverton Portland OR Beaverton Oregon 9 47027 Pearson Professional Centers-Lexington MA Lexington Massachusetts 9 65680 Baker County School District Career & Adult Educ Macclenny Florida 9 46981 Pearson Professional Centers-San Francisco San Francisco California 9 63116 Pearson Professional Centers-Memphis (Midtown) TN Memphis Tennessee 9 47037 Pearson Professional Centers-Grand Rapids MI Grand Rapids Michigan 9 47072 Pearson Professional Centers-Albany NY Albany New York 9 53457 Pearson Professional Centers-Boston (Back Bay) Boston Massachusetts 9 47089 Pearson Professional Centers-Beachwood (ClevelandE Beachwood Ohio 9 46971 Pearson Professional Centers-Tucson AZ Tucson Arizona 9 47045 Pearson Professional Centers-Columbia MO Columbia Missouri 9 78688 Pearson Professional Centers-Grand Rapids(East)…