KeyTracer_Support.pdf

This is a Notice of Intent to Award Sole Source procurement document issued by the City of Orlando Procurement and Contracts Division on behalf of the Water Reclamation Enterprises Department for KeyTracer Cabinet Extended Support Agreement services. The City has identified Real Time Networks, Inc. as the exclusive source for KeyTracer key management systems and related support services. The solicitation encompasses ongoing technical support, configuration, upgrades, training, and warranty services for KeyTracer cabinets that utilize RFID technology for secure key and asset control with audit logging capabilities, along with integrated solutions including RTNHub software for unified management and real-time monitoring, a Key Exit System designed to prevent unauthorized removal of keys from facilities, and AssetTracer Smart Lockers for managing firearms, electronics, and other sensitive equipment. The solicitation was posted on April 1, 2026, with a response deadline of April 8, 2026, at 5:00 p.m. Eastern Time. The posting remains active for seven calendar days, during which any alternative suppliers who believe they are capable of providing equivalent products or services must submit product information, statements of qualifications, and relevant capabilities via email to Lindsey Hladik, Procurement Agent II, at lindsey.hladik@orlando.gov or by phone at (407) 246-2332.

The solicitation does not specify pricing, contract amounts, funding sources, award values, budget ranges, or renewal options in the available documentation. No set-aside designations or restrictions based on business size or disadvantaged enterprise status are indicated. Real Time Networks, Inc., as the incumbent vendor, asserts that it is the sole manufacturer, distributor, and authorized support provider for both the KeyTracer Key Management System and the AssetTracer Asset Management System, and that no other company can warranty, support, configure, upgrade, or provide training for these proprietary systems. The vendor cites previous sole-source purchases by the U.S. Marshal Services, WMATA, NASA, and various law enforcement agencies to substantiate the sole-source justification. This procurement represents a continuation or extension of existing support services for KeyTracer Cabinet equipment currently in use by the City of Orlando.