IP Telephony and Voicemail System RFP

The Town of West Newbury, Massachusetts is seeking a certified telecommunications contractor to supply, provision, fully install, and test a unified Voice-over-Internet Protocol (VoIP), multi-site telephone system within its three facilities - the Town Offices, Public Safety Building, and GAR Library. The contractor will be responsible for furnishing all labor, supervision, equipment, materials, and supplies necessary to properly install the IP-based telecommunications system and provide appropriate training. The RFP requires specific system capabilities such as interoffice paging, remote voicemail access, and resiliency. Proposals are due by 10:00 A.M. on April 24, 2024, and a mandatory pre-submission site walk is scheduled for January 17, 2024. The Town will award the contract to the most responsive and responsible proposer with the lowest overall cost, not to exceed $65,000.

This is a prevailing wage contract, and the selected contractor must adhere to all applicable wage rate laws and reporting requirements. The Town will provide the network switches, while the selected vendor must provide all other hardware and cabling. The cabling work is to be bid as a lump sum item and includes all material and labor for installation, as well as any necessary wall, ceiling, or floor openings. The Town will be responsible for patching and painting. The Town prefers to award the VoIP system and cabling work to a single vendor but will consider separate bids. The Town currently uses an old ComDial phone system and has Aruba wireless networks that are over 8 years old.