Inmate/Resident Phone, Video Visitation, Tablet and Electronic Messaging Service

Oakland County is seeking a comprehensive inmate and resident communication services provider through a Request for Proposal (RFP) issued by the Procurement Division on behalf of the Information Technology Department. The procurement targets telephone, video visitation, tablet, and electronic messaging services for the Oakland County Sheriff's Office and Children's Village, which collectively house approximately 1,200 inmates/residents. The successful vendor must provide a CJIS-compliant, web-based system that includes free professional calls, unlimited email services, educational content, and robust security features. Key deliverables include hardware such as tablets (1 per 2 inmates at the jail, 1 per resident at Children's Village), kiosks, charging stations, and internet connectivity, with all equipment and services to be provided at no cost to the county. The contract will run for five years, beginning January 1, 2026, with a mandatory pre-bid conference scheduled for July 9, 2025, at 9:30am EST in Building 49W's Lecture Hall. Proposals are due July 29, 2025, and must be submitted through the MITN system. Evaluation criteria will likely include technical capabilities, security measures, service features, and compliance with specified operational requirements.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The procurement seeks a single vendor capable of providing a comprehensive solution with specific technical and operational requirements, including voice biometric account setup, investigative tools, call recording, and detailed reporting capabilities. While no incumbent vendor is identified, the county requires seamless integration with existing facility infrastructure and comprehensive fraud prevention measures. The proposal emphasizes a no-cost solution, with specific rate requirements including local, intrastate, interstate, and international calls capped at $0.06 per minute, and video visitation priced at $0.11 per minute. Additional service requirements include separating adult and juvenile materials, providing free resources like law libraries and religious materials, and offering electronic mail and messaging services. Though a specific budget range is not disclosed, the extensive technical and service requirements suggest a significant contract value commensurate with the comprehensive communication services for the county's correctional and residential facilities.