Information Technology HelpDesk Services
Cancelled State & local contract opportunity Posted
- Solicitation number
- ES-RFI-51200-363
- State
- Georgia
- Responses due
Opportunity facts
- Jurisdictions
- NIGP codes
- UNSPSC codes
- 81162001 Call center software as a service
- 81111805 Proprietary or licensed systems maintenance or support
- 81162306 Help desk process as a service
- 81111818 Third party warranty service
- 81111700 Management information systems MIS
- 81111800 System and system component administration services
- 81111814 Co location service
- Point of contact
-
- Terri Gregory tgregory@augusta.edu (706) 721-4582
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
Augusta University is issuing a Request for Information on IT HelpDesk services for faculty, staff, and undergraduate and graduate students at Augusta University and Augusta-based East Georgia State College students, with responses due March 11, 2022. This is a market-research phase preceding formal competitive solicitation.
The RFI seeks vendor capabilities for helpdesk support across both institutions' user base and technology infrastructure. Specific service delivery models, staffing capabilities, technological solutions, and pricing structures are among the topics vendors should address in their capability statements. The source does not detail the current helpdesk environment, existing technology platform specifications, staffing levels, or call-volume metrics.
No contract value, contract term, incumbent contractor information, set-asides, or evaluation criteria are specified in the RFI phase. The RFI does not establish binding procurement terms or pricing obligations and serves to identify vendor availability and capability alignment before Augusta University issues a formal Request for Proposal.
Opportunity text
This Request for Information (RFI) is an effort to gather information regarding capabilities from potential vendors that could supply IT HelpDesk services to Augusta University faculty, staff, undergraduate and graduate Augusta University students and Augusta based East Georgia State College students.
Files
| File | Type | Posted |
|---|---|---|
| StateEntityeRFI_AUIT_HelpDeskServices | — | |
| Attachment A_AUIT_HelpDeskServices | — |
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