StateEntityeRFI_AUIT_HelpDeskServices

This Request for Information (RFI) document pertains to Information Technology HelpDesk Services for Augusta University and East Georgia State College, both located in Georgia. The RFI seeks to gather vendor capabilities for providing IT HelpDesk services to Augusta University faculty, staff, undergraduate and graduate students, as well as Augusta-based East Georgia State College students. The document establishes an initial information-gathering phase to identify potential vendors capable of supporting helpdesk operations across both educational institutions. While specific response deadlines, site visit schedules, bidders' meetings, award dates, and contract term details are not outlined in this summary document, the RFI represents a preliminary procurement phase designed to evaluate the market and vendor qualifications before issuing a formal solicitation.

Pricing structures, set-asides, incumbent contractor information, current helpdesk environment specifications, and detailed funding requirements and sources are not specified in this RFI summary document. As a Request for Information rather than a formal Request for Proposal, this phase does not establish binding procurement terms or pricing obligations. The RFI serves as a market research tool to determine vendor availability and capability alignment with the institutions' IT HelpDesk service requirements before proceeding to a formal competitive bidding process.