Attachment A_AUIT_HelpDeskServices

This is an attachment to a Request for Information (RFI) issued by Augusta University in Georgia to solicit vendor capabilities for IT HelpDesk services. The RFI seeks information from potential vendors capable of providing comprehensive helpdesk support to Augusta University faculty, staff, undergraduate and graduate students, as well as students from Augusta-based East Georgia State College. The document serves as Attachment A outlining the scope of IT helpdesk services required to support the university's user base and technology infrastructure needs.

The attachment establishes the foundational requirements and service parameters that prospective vendors must address in their responses to the RFI. This preliminary information-gathering phase allows Augusta University to assess the market's available solutions and vendor qualifications before issuing a formal Request for Proposal. Vendor responses will inform the university's understanding of service delivery models, staffing capabilities, technological solutions, and pricing structures available in the IT helpdesk services market to support its institutional needs.