Human Services Focused Case Management, Integration and Low Code Platform Solution - Human Services ARPA

Pinellas County, Florida is seeking a comprehensive Human Services Focused Case Management, Integration and Low Code Platform Solution through RFP #24-0330-RFP, funded by American Rescue Plan Act (ARPA) resources. The county requires a collaborative vendor to deliver a modern, data-driven case management system and integration platform that will enable bi-directional electronic data exchange with internal systems and community partners. The solution must provide a unified platform supporting program enrollment, care planning, team-based communication, performance monitoring, and data analytics, with specific requirements including a client self-service portal, benefits tracking, eligibility determination, and comprehensive reporting capabilities. The county is open to either a single vendor delivering both the case management system and integration platform, or a lead vendor with a sub-vendor relationship. Key deliverables include HIPAA-compliant systems with multiple integrations, robust security features, and cross-system automation. The solicitation was released on January 26, 2024, with a non-mandatory pre-conference held on February 13, 2024, questions due by February 20, 2024, and proposal submissions required by March 5, 2024, at 3:00 pm. The initial contract term is ten years, with potential for three additional 36-month extensions.

The procurement does not explicitly specify set-aside designations or restrictions for disadvantaged enterprises. The solution must integrate with multiple existing systems, including Oracle E-Business Suite, Granicus Legistar, Microsoft Power BI, and ESRI ArcGIS Enterprise, indicating a complex technological environment. Vendors must support integrations with various external systems such as State Health Management System, BayCare and Bayfront hospital systems, dental software, pharmacy benefit management platforms, and electronic health records. While specific budget ranges are not definitively stated, the 10-Year Service Cost of Ownership Worksheet suggests the county anticipates significant investment in implementation, licensing, support, and maintenance over the contract period. The procurement emphasizes a collaborative approach, requiring vendors to work closely with Pinellas County to ensure a fully integrated approach to data management across health and human service functions. Authentication will be through Okta, and the system must support role-based access controls, comprehensive analytics, and ad-hoc reporting capabilities across diverse human services domains.