GenAI Student Support Platform

St. Petersburg College (SPC) in Pinellas County, Florida, has issued Request for Information (RFI) SPC#02-25-26 seeking generative AI platforms designed to support comprehensive student services. The RFI targets vendors capable of providing a 24/7 Tier 1 support platform that can automate services across academic advising, financial aid, IT helpdesk, tutoring, and career services. Specific deliverables include a multilingual AI solution that integrates with existing institutional systems like Instructure Canvas and PeopleSoft, offering personalized academic support and proactive student engagement strategies. Vendors must demonstrate rigorous compliance with data privacy laws, FERPA regulations, accessibility standards, and provide robust user experience capabilities. The RFI requires vendors to submit a comprehensive PDF response no longer than 30 pages, with submissions due by September 29, 2025, at 2:00 PM EST. Evaluation criteria will likely focus on the platform's adaptability, integration capabilities, multilingual support, analytics features, and overall technological sophistication. The college seeks a solution that can create text messaging campaigns, offer flexible user permissions, and provide comprehensive analytics to enhance student success.

While the RFI does not specify explicit set-aside designations or vendor restrictions, it suggests a competitive procurement process open to technology vendors specializing in educational AI platforms. The document indicates this is an information-gathering exercise and does not guarantee a future contract, but SPC may follow up with select vendors for demonstrations, technical discussions, or pilot project proposals. The RFI implies potential integration requirements with existing institutional technology infrastructure, specifically mentioning Instructure Canvas and PeopleSoft systems. No specific budget range or award value is disclosed in the available documentation. Vendors will need to demonstrate advanced technological capabilities, including large language model proficiency, adaptive learning technologies, and comprehensive student support functionalities. The procurement appears focused on identifying a transformative AI solution that can significantly enhance student services through technological innovation while maintaining strict compliance with educational technology standards.