Enterprise Ticketing Platform for Morgan State University

Morgan State University is requesting proposals for an enterprise ticketing platform with associated professional services, with proposals due September 25, 2026. The procurement is for a comprehensive, cloud-based solution to support ticket sales, event management, patron engagement, financial reconciliation, and access control across the University's athletic, academic, cultural, student, alumni, and special event programs.

The solution must be secure, scalable, and user-friendly, supporting both reserved and general admission events and serving patrons, University administrators, event organizers, and operational staff. The selected contractor shall provide all software, hardware if applicable, implementation services, system integrations, training, maintenance, technical support, and ongoing enhancements to deliver a fully operational ticketing ecosystem. The University's objectives are to improve operational efficiency, increase ticket revenue opportunities, enhance customer engagement, and provide robust reporting and analytics capabilities.

Pricing is structured with a base year followed by four optional one-year renewal periods, all prices fixed-firm. Base-year line items include software subscription services, implementation and configuration, data migration, system integration with Banner ERP, TouchNet, CashNET, Active Directory/SSO, and other university systems, training and knowledge transfer, go-live support, maintenance and technical support, and optional hardware and professional services. Renewal-year pricing covers software subscriptions, maintenance and technical support, and optional professional services only.

Proposers must demonstrate relevant firm experience managing enterprise ticketing platforms in similar institutional environments and must register with the Maryland Department of General Services. All bidders must submit required affidavits certifying compliance with Maryland procurement regulations, nondiscrimination policies, minority business enterprise requirements, veteran-owned small business enterprise provisions, conflict minerals disclosure, and other state statutory requirements. A conflict of interest and disclosure affidavit is also required, with ongoing disclosure obligations if conflicts arise after execution. An addendum acknowledgment form must be completed to confirm receipt of any amendments issued during the procurement process.