Attachment F - Firm Experience Summary

Attachment F-Firm Experience.pdf is a supporting document for Morgan State University's Enterprise Ticketing Platform procurement in Maryland. This document establishes the firm experience requirements and qualifications that prospective vendors must demonstrate to be considered for the comprehensive, cloud-based ticketing platform contract. The attachment outlines the specific experience criteria, project references, and professional qualifications necessary for firms to bid on providing software, hardware, implementation services, integrations, training, maintenance, and ongoing support for the University's centralized ticketing ecosystem. Prospective contractors must demonstrate relevant experience managing ticket sales, event management, patron engagement, financial reconciliation, and access control systems across similar institutional environments. The experience requirements serve as a key evaluation criterion for assessing vendor capability to deliver a fully operational ticketing solution supporting reserved and general admission events across athletic, academic, cultural, student, alumni, and special event programs.

The firm experience attachment establishes baseline qualifications to ensure only vendors with proven track records in enterprise ticketing platform deployment and management are considered for award. This qualification gate is designed to mitigate implementation risk and ensure the selected contractor possesses the technical expertise, project management capabilities, and institutional knowledge necessary to successfully deliver and support the complex ticketing ecosystem that Morgan State University requires to improve operational efficiency, increase ticket revenue opportunities, enhance customer engagement, and provide robust reporting and analytics capabilities.