Due Diligence Posting of Intent to Contract Services from GLT for Maintenace and Support

The Suffolk County Sheriff's Department issued a Notice of Intent to Contract for maintenance and support services related to the Offender Management System (OMS), a Commercial-Off-The-Shelf application originally procured with requirements established in 2011 and implemented across twelve county sheriff agencies within the Commonwealth. The procurement seeks qualified vendors capable of providing OMS maintenance and support, DISI (Data Integration System Interface) maintenance and support, and interface phone support services equivalent to those provided by Global Tel Link Corporation. Interested vendors must submit documentation demonstrating their ability to provide proprietary products or services for software maintenance and support for Global Tel Link's OMS application, with all responses required to be received by 1:00 PM Eastern Time on Monday, April 13, 2026. Submissions must be delivered in one original hard copy format to Magaly Chinchilla, Contract Administrator, at 20 Bradston Street, Boston, MA 02118, with electronic and faxed submissions explicitly not accepted. The Suffolk County Sheriff's Department will review all qualified submissions and determine whether to post a Request for Responses or proceed directly with contracting with Global Tel Link. Prospective vendors must comply with Commonwealth standard contract forms, terms and conditions, and supplementary requirements including Electronic Funds Transfer authorization, Massachusetts Substitute W-9 certification, PREA (Prison Rape Elimination Act) compliance riders, and acknowledgment of departmental policies governing contractor conduct and facility operations.

The Notice of Intent does not specify set-aside designations for disadvantaged enterprises, though vendor profile submissions allow businesses to self-identify as being owned and controlled by Vietnam Era Veterans, women, handicapped persons, and various minority groups including Black Americans, Native American Indians, Hispanic Americans, Asian Pacific Americans, Cape Verdean Americans, and Asian Indian Americans. Global Tel Link Corporation is identified as the incumbent vendor currently providing OMS maintenance and support services, and any successful contractor must ensure seamless integration with the existing OMS infrastructure and interface systems currently deployed across multiple county sheriff facilities. The posting does not disclose pricing terms, maximum contract amounts, or funding sources, nor does it provide estimated award values or budget ranges for the maintenance and support services procurement. All contractors must comply with Commonwealth payment procedures through Electronic Funds Transfer within the standard 45-day cycle from invoice receipt, maintain records for a minimum of seven years, and adhere to all applicable Massachusetts Department of Correction regulations, the Prison Rape Elimination Act, and departmental policies addressing drug-free workplace requirements, code of conduct standards, sexual harassment prevention, and inmate sexual abuse prevention protocols.