Questions - Answers - Updated.xls

XLS spreadsheet 44 KB Posted Dec 19, 2024

Attached to: Dispatch Phone System
Solicitation number: 65DPS-S3091
Issued by: Churchill County, Nevada

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Written by GovTribe AI · Jan 13, 2025

This is a Q&A document for a dispatch phone system RFP issued by the Nevada Department of Public Safety (DPS)/Records, Communication and Compliance Division. The document details technical requirements for a phone system that will support up to 65 authorized staff members, including up to 12 active contact center agents, with call recording capabilities for 12-15 agents. The system will be deployed across three locations with workstation distributions of 14, 12, and 5 positions, each requiring 4 monitors. The project requires geographic diversity for redundancy between northern and southern Nevada locations, with the southern location serving as primary.

The technical environment includes requirements for ESInet circuits at three locations, 30 SIP sessions, and integration capabilities with CAD systems. The agency currently uses AT&T through DPS IT (OCIO) as their telecom provider and Avaya for their PBX system. The solution must support existing technologies including RapidSOS, Esri mapping, and position-based call recording. The agency maintains Microsoft 365 licensing for all staff and requires no vendor-provided licenses. Additional requirements include Netclock functionality, light tower integration, and the potential for Text-to-911 capabilities. No wallboards or door/gate controls are needed, and the system will be powered by building UPS and generator backup.

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Other files

File	Type	Posted
65DPS-S3091 - Insurance Schedule - Contract.pdf	PDF	Dec 19, 2024
Standard-form-contract~1.docx	DOCX document	Dec 19, 2024
Terms-and-conditions-for-goods.pdf	PDF	Dec 19, 2024
65DPS-S3091-Reference-Questionnaire-2024-12-12~1.pdf	PDF	Dec 19, 2024
65DPS-S3091-Notice-of-Intent-2025-02-06.pdf	PDF	Dec 19, 2024
Certification-regarding-lobbying~1.pdf	PDF	Dec 19, 2024
Quote Instructions.pdf	PDF	Dec 19, 2024
65DPS-S3091 - Cost Proposal.docx	DOCX document	Dec 19, 2024
Questions - Answers~1.xls	XLS spreadsheet	Dec 19, 2024
65DPS-S3091-Request-for-Proposals-2024-12-12~1.docx	DOCX document	Dec 19, 2024
Terms-and-conditions-for-services~1.pdf	PDF	Dec 19, 2024

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Bid Q&A for Export Report

	Bid Q&A
	QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
	1	AASLAM		How many users need to be set up on the new phone system?	Up to 65 authorized full time equivalent staff would use the system.
	2	AASLAM		Does the proposed solution require a contact center? If yes
How many users will be enabled for the contact center?	Yes, up to 12 active agents at any given time
	3	AASLAM		Is call recording required for all users or only for contact center users? If yes
How many users need call recording enabled?	Yes, up to 12-15 active agents at any given time
	4	AASLAM		Does the solution need to integrate with the existing phone system?	No, this is a replacement of the current phone system.
	5	AASLAM		How many analog devices (e.g., fax machines, card readers, analog phones) need to be supported?	0
	6	AASLAM		What types of analog devices are in use, and are there model-specific requirements?	N/A
	7	AASLAM		Are there existing paging solutions that need to be integrated with the new system?
How many devices will require analog connectors for paging?	Not sure
	8	AASLAM		How many desk phones, conference phones, and video conference phones are required?
Are there any specific model or brand preferences for these devices?	N/A
	9	AASLAM		Where are customer emails currently hosted?	OCIO, DPS IT
	10	AASLAM		What is the name of the current telecom provider?
Are you open to switching providers, if necessary?	AT&T through DPS IT (OCIO)
	11	AASLAM		Is there a need to port existing phone numbers into the new system? If yes
How many phone numbers need to be ported?	Yes, approximatey 6 numbers
	12	AASLAM		Are there any additional third-party applications or systems that need integration with the proposed solution (e.g., CRM, analytics tools)?	Possibly - CAD and possible existing recording solution or migration of recordings from existing solution to new solution.
	13	AASLAM		Are there existing Microsoft 365 licenses in place? If yes, what is the count and type (e.g., O365/M365 G1, G3, G5)?
Will the vendor need to procure additional licenses?	Yes, Nevada DPS has Microsoft 365 licensing in place for all staff. No, the vendor will not need to procure additional licenses.
	14	AMANDA.PRINDIVILLE	Training	How many End User Trainees?	Up to 65
	15	AMANDA.PRINDIVILLE	Training	How many Supervisor/Admin Trainees?	15
	16	AMANDA.PRINDIVILLE	Training	How many Trainers?	65
	17	AMANDA.PRINDIVILLE	Deployment	It is unclear from the RFP spec on whether the agency wants an on-premises deployment, cloud, or both. Please specify.	Nevada DPS is open to on-premises or cloud solutions
	18	AMANDA.PRINDIVILLE	Deployment	If on-premises, would the agency want the solution to be Geo-Diverse (redundancy of the system in different locations within the region).	Yes
	19	AMANDA.PRINDIVILLE	Deployment	If Geo-Diverse, how many workstations at each site?	14, 12, and 5
	20	AMANDA.PRINDIVILLE	Deployment	Do remotest need local survivability? This applies to both on-premises and cloud deployments.	Yes, Nevada DPS would like regional survivability (north part of the state vs. southern, with sourthern being the primary)
	21	AMANDA.PRINDIVILLE	Workstations	What the total number of answering positions with workstations at each site?	14, 12, and 5
	22	AMANDA.PRINDIVILLE	Workstations	Of the workstations above, how many are test/training/back-up? (not manned full time)	12
	23	AMANDA.PRINDIVILLE	Workstations	Is the agency providing workstation hardware?	No
	24	AMANDA.PRINDIVILLE	Workstations	Is the agency providing servers?	No
	25	AMANDA.PRINDIVILLE	Workstations	If the agency is providing servers, can the agency provide 20U of rack space?	unknown
	26	AMANDA.PRINDIVILLE	Workstations	How many Fixed (non-mobile) Laptop 911 Answering Positions are required, if any?	we have 14, 12, and 5 workstations
	27	AMANDA.PRINDIVILLE	Workstations	How many Mobile Laptop 911 Answering Positions are required? (For grab and go, offsite events, etc.)	0
	28	AMANDA.PRINDIVILLE	Workstations	Do Mobile Laptop positions need Versatile Licenses?	N/A
	29	AMANDA.PRINDIVILLE	Workstations	Will all the Mobile Laptops be consolidated in one spot such as Command Bus or distributed across various locations/homes, etc.?	N/A
	30	AMANDA.PRINDIVILLE	Workstations	How many monitors are required for each 911 answering position? Are touchscreen Monitors needed?	4 and no
	31	AMANDA.PRINDIVILLE	Workstations	How many assistant positions are required? (911 phones without workstations)	Is workstation defined as a CAD console? Unsure what this is asking.
	32	AMANDA.PRINDIVILLE	Workstations	How many business phones are needed per site?	0
	33	AMANDA.PRINDIVILLE	Call Delivery	How many 9-1-1 CAMA trunks are needed, including wireless?	5 in Las Vegas, 2 Carson, 4 Las Vegas (training)
	34	AMANDA.PRINDIVILLE	Call Delivery	Is there an ESInet?	None now, but required
	35	AMANDA.PRINDIVILLE	Call Delivery	How many ESInet circuits will need to be delivered?	3, one for each location
	36	AMANDA.PRINDIVILLE	Admin Call Delivery	How many 10-digit Administrative lines are at each site?	14, 12, 5
	37	AMANDA.PRINDIVILLE	Admin Call Delivery	Which Circuit type does the agency use? T1, SIP, PRI, or Telco 1FB Admin?	unknown, currently SIP, PRI and 1FB
	38	AMANDA.PRINDIVILLE	Admin Call Delivery	Do the admin calls go directly to the 911 System or to the Administrative PBX?	There is no Administrative PBX, it's shared
	39	AMANDA.PRINDIVILLE	Admin Call Delivery	What PBX does the agency use for administrative calls?	Avaya
	40	AMANDA.PRINDIVILLE	Admin Call Delivery	How many PBX's need integration?	no integration
	41	AMANDA.PRINDIVILLE	Admin Call Delivery	What is the total number of SIP sessions needed?	30
	42	AMANDA.PRINDIVILLE	Admin Call Delivery	How many Ring-down lines are in use?	1 known with Henderson PD
	43	AMANDA.PRINDIVILLE	ALI	Who provides the agency's ALI?	no ALI
	44	AMANDA.PRINDIVILLE	ALI	Does the agency utilize its own local ALI database?	no ALI
	45	AMANDA.PRINDIVILLE	ALI	Does the agency want a vendor's local ALI Database product?	no ALI
	46	AMANDA.PRINDIVILLE	Light Towers	Are light towers utilized or needed? Is the agency providing them?	Yes, the agency currently uses light towers and we will continue to do so. We would like to explore what the options are for light towers.
	47	AMANDA.PRINDIVILLE	Doors/Gates	How many doors or gates the does agency need to open with/from 911?	none
	48	AMANDA.PRINDIVILLE	Wallboards	How many wallboard displays (active calls, # of calls, wait times, etc.) are being used in the center?	none
	49	AMANDA.PRINDIVILLE	Netclock	Does the agency need Netclock?	Yes, we would like to utilize Netclock
	50	AMANDA.PRINDIVILLE	Text to 911	Will the PSAP use Text-to-911?	we would be interested in exploring this functionality
	51	AMANDA.PRINDIVILLE	Text to 911	Does the agency have an account with a Text Control Center? If yes, please name the TCC.	No
	52	AMANDA.PRINDIVILLE	Text to 911	Does the client use RapidSOS? If so, what version?	yes / web interface
	53	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency want a 7 foot rack or can a 4 foot rack be used?	Depends on what is necessary for the hardware
	54	AMANDA.PRINDIVILLE	Miscellaneous	Will the agency provide the rack or cabinet?	No
	55	AMANDA.PRINDIVILLE	Miscellaneous	How does the agency record calls? Analog or VoIP?	passive, through ethernet
	56	AMANDA.PRINDIVILLE	Miscellaneous	For call recording, is it position or line based or both?	position based
	57	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency have a battery backup for the 'Backroom?'	building UPS & generator
	58	AMANDA.PRINDIVILLE	Miscellaneous	Will the solution be powered off a building generator or UPS system?	building UPS & generator
	59	AMANDA.PRINDIVILLE	Miscellaneous	What network connectivity is between Hosts and Remotes? Layer 2, Layer 3, Dark Fiber?	all of the above
	60	AMANDA.PRINDIVILLE	Miscellaneous	Is a printer needed?	No
	61	AMANDA.PRINDIVILLE	Miscellaneous	If not an ESInet, will the selected vendor be supplying the ALI modems?	Yes
	62	AMANDA.PRINDIVILLE	ACD	How many positions require ACD?	14, 12, 5
	63	AMANDA.PRINDIVILLE	Workstation Sharing	Will the 911 system share the CAD workstation? Is that desired?	Yes
	64	AMANDA.PRINDIVILLE	Workstation Sharing	If displaying the CAD Map in 911 Mapping Module, what format is the map? (i.e. URL, ArcGIS, Esri, Google)	Esri
	65	AMANDA.PRINDIVILLE	Cost Schedule	Item 4.3.2 on page 4 of the RFP document requests a Cost Schedule to be completed and returned. However, a Cost Schedule is not attached to this solicitation. Could the agency please provide this Cost Schedule or provide instructions for the preferred method of submitting pricing?	The cost schedule has been uploaded to the 'Attachments' tab.
		QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
		1	AASLAM		How many users need to be set up on the new phone system?
		2	AASLAM		Does the proposed solution require a contact center? If yes

How many users will be enabled for the contact center?

3 AASLAM Is call recording required for all users or only for contact center users? If yes How many users need call recording enabled?

4	AASLAM	Does the solution need to integrate with the existing phone system?
5	AASLAM	How many analog devices (e.g., fax machines, card readers, analog phones) need to be supported?
6	AASLAM	What types of analog devices are in use, and are there model-specific requirements?
7	AASLAM	Are there existing paging solutions that need to be integrated with the new system?

How many devices will require analog connectors for paging?

8 AASLAM How many desk phones, conference phones, and video conference phones are required?

Are there any specific model or brand preferences for these devices?

9	AASLAM	Where are customer emails currently hosted?
10	AASLAM	What is the name of the current telecom provider?

Are you open to switching providers, if necessary?

11 AASLAM Is there a need to port existing phone numbers into the new system? If yes How many phone numbers need to be ported?

12	AASLAM	Are there any additional third-party applications or systems that need integration with the proposed solution (e.g., CRM, analytics tools)?
13	AASLAM	Are there existing Microsoft 365 licenses in place? If yes, what is the count and type (e.g., O365/M365 G1, G3, G5)?

Will the vendor need to procure additional licenses?

14	AMANDA.PRINDIVILLE	Training	How many End User Trainees?
15	AMANDA.PRINDIVILLE	Training	How many Supervisor/Admin Trainees?
16	AMANDA.PRINDIVILLE	Training	How many Trainers?
17	AMANDA.PRINDIVILLE	Deployment	It is unclear from the RFP spec on whether the agency wants an on-premises deployment, cloud, or both. Please specify.
18	AMANDA.PRINDIVILLE	Deployment	If on-premises, would the agency want the solution to be Geo-Diverse (redundancy of the system in different locations within the region).
19	AMANDA.PRINDIVILLE	Deployment	If Geo-Diverse, how many workstations at each site?
20	AMANDA.PRINDIVILLE	Deployment	Do remotest need local survivability? This applies to both on-premises and cloud deployments.
21	AMANDA.PRINDIVILLE	Workstations	What the total number of answering positions with workstations at each site?
22	AMANDA.PRINDIVILLE	Workstations	Of the workstations above, how many are test/training/back-up? (not manned full time)
23	AMANDA.PRINDIVILLE	Workstations	Is the agency providing workstation hardware?
24	AMANDA.PRINDIVILLE	Workstations	Is the agency providing servers?
25	AMANDA.PRINDIVILLE	Workstations	If the agency is providing servers, can the agency provide 20U of rack space?
26	AMANDA.PRINDIVILLE	Workstations	How many Fixed (non-mobile) Laptop 911 Answering Positions are required, if any?
27	AMANDA.PRINDIVILLE	Workstations	How many Mobile Laptop 911 Answering Positions are required? (For grab and go, offsite events, etc.)
28	AMANDA.PRINDIVILLE	Workstations	Do Mobile Laptop positions need Versatile Licenses?
29	AMANDA.PRINDIVILLE	Workstations	Will all the Mobile Laptops be consolidated in one spot such as Command Bus or distributed across various locations/homes, etc.?
30	AMANDA.PRINDIVILLE	Workstations	How many monitors are required for each 911 answering position? Are touchscreen Monitors needed?
31	AMANDA.PRINDIVILLE	Workstations	How many assistant positions are required? (911 phones without workstations)
32	AMANDA.PRINDIVILLE	Workstations	How many business phones are needed per site?
33	AMANDA.PRINDIVILLE	Call Delivery	How many 9-1-1 CAMA trunks are needed, including wireless?
34	AMANDA.PRINDIVILLE	Call Delivery	Is there an ESInet?
35	AMANDA.PRINDIVILLE	Call Delivery	How many ESInet circuits will need to be delivered?
36	AMANDA.PRINDIVILLE	Admin Call Delivery	How many 10-digit Administrative lines are at each site?
37	AMANDA.PRINDIVILLE	Admin Call Delivery	Which Circuit type does the agency use? T1, SIP, PRI, or Telco 1FB Admin?
38	AMANDA.PRINDIVILLE	Admin Call Delivery	Do the admin calls go directly to the 911 System or to the Administrative PBX?
39	AMANDA.PRINDIVILLE	Admin Call Delivery	What PBX does the agency use for administrative calls?
40	AMANDA.PRINDIVILLE	Admin Call Delivery	How many PBX's need integration?
41	AMANDA.PRINDIVILLE	Admin Call Delivery	What is the total number of SIP sessions needed?
42	AMANDA.PRINDIVILLE	Admin Call Delivery	How many Ring-down lines are in use?
43	AMANDA.PRINDIVILLE	ALI	Who provides the agency's ALI?
44	AMANDA.PRINDIVILLE	ALI	Does the agency utilize its own local ALI database?
45	AMANDA.PRINDIVILLE	ALI	Does the agency want a vendor's local ALI Database product?
46	AMANDA.PRINDIVILLE	Light Towers	Are light towers utilized or needed? Is the agency providing them?
47	AMANDA.PRINDIVILLE	Doors/Gates	How many doors or gates the does agency need to open with/from 911?
48	AMANDA.PRINDIVILLE	Wallboards	How many wallboard displays (active calls, # of calls, wait times, etc.) are being used in the center?
49	AMANDA.PRINDIVILLE	Netclock	Does the agency need Netclock?
50	AMANDA.PRINDIVILLE	Text to 911	Will the PSAP use Text-to-911?
51	AMANDA.PRINDIVILLE	Text to 911	Does the agency have an account with a Text Control Center? If yes, please name the TCC.
52	AMANDA.PRINDIVILLE	Text to 911	Does the client use RapidSOS? If so, what version?
53	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency want a 7 foot rack or can a 4 foot rack be used?
54	AMANDA.PRINDIVILLE	Miscellaneous	Will the agency provide the rack or cabinet?
55	AMANDA.PRINDIVILLE	Miscellaneous	How does the agency record calls? Analog or VoIP?
56	AMANDA.PRINDIVILLE	Miscellaneous	For call recording, is it position or line based or both?
57	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency have a battery backup for the 'Backroom?'
58	AMANDA.PRINDIVILLE	Miscellaneous	Will the solution be powered off a building generator or UPS system?
59	AMANDA.PRINDIVILLE	Miscellaneous	What network connectivity is between Hosts and Remotes? Layer 2, Layer 3, Dark Fiber?
60	AMANDA.PRINDIVILLE	Miscellaneous	Is a printer needed?
61	AMANDA.PRINDIVILLE	Miscellaneous	If not an ESInet, will the selected vendor be supplying the ALI modems?
62	AMANDA.PRINDIVILLE	ACD	How many positions require ACD?
63	AMANDA.PRINDIVILLE	Workstation Sharing	Will the 911 system share the CAD workstation? Is that desired?
64	AMANDA.PRINDIVILLE	Workstation Sharing	If displaying the CAD Map in 911 Mapping Module, what format is the map? (i.e. URL, ArcGIS, Esri, Google)
65	AMANDA.PRINDIVILLE	Cost Schedule	Item 4.3.2 on page 4 of the RFP document requests a Cost Schedule to be completed and returned. However, a Cost Schedule is not attached to this solicitation. Could the agency please provide this Cost Schedule or provide instructions for the preferred method of submitting pricing?

File details come from the government source that posted it. Updated Jan 13, 2025.