Questions - Answers~1.xls

XLS spreadsheet 43 KB Posted Dec 19, 2024

Attached to: Dispatch Phone System
Solicitation number: 65DPS-S3091
Issued by: Churchill County, Nevada

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Written by GovTribe AI · Jan 13, 2025

This is a Q&A document from the Nevada State Purchasing Division addressing vendor questions regarding RFP #65DPS-S3091 for a dispatch phone system for the Department of Public Safety (DPS)/Records, Communication and Compliance Division. The project requires 65 SIP Avaya J179 phones with call recording capabilities for 45 users, integration with existing phone systems, and deployment in both cloud and on-premises environments with geo-diverse redundancy. The system requires call recording, CAD workstation integration, and must work with the existing State of Nevada OCIO/ATT telecom infrastructure. Training requirements include 12 end-user trainees, 14 supervisor/admin trainees, and 2 trainers.

The current environment includes O365 Cloud email hosting, state government Microsoft licenses, and existing workstation hardware provided by the agency. The system must support VoIP call recording with line-based recording, Layer 2 and Layer 3 network connectivity, and will be powered by building generator/UPS systems. No analog devices or wallboard displays are required, and Text-to-911 capabilities are not currently needed. The agency requires ALI modem supply from the selected vendor but does not utilize its own ALI database. While many technical specifications regarding PBX integration, ESInet requirements, and specific workstation counts remain undefined in the Q&A responses, the system must integrate with existing infrastructure and support both on-premises and cloud deployment models.

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Other files

File	Type	Posted
65DPS-S3091 - Insurance Schedule - Contract.pdf	PDF	Dec 19, 2024
Standard-form-contract~1.docx	DOCX document	Dec 19, 2024
Terms-and-conditions-for-goods.pdf	PDF	Dec 19, 2024
Certification-regarding-lobbying~1.pdf	PDF	Dec 19, 2024
Quote Instructions.pdf	PDF	Dec 19, 2024
65DPS-S3091 - Cost Proposal.docx	DOCX document	Dec 19, 2024
Questions - Answers - Updated.xls	XLS spreadsheet	Dec 19, 2024
65DPS-S3091-Reference-Questionnaire-2024-12-12~1.pdf	PDF	Dec 19, 2024
65DPS-S3091-Notice-of-Intent-2025-02-06.pdf	PDF	Dec 19, 2024
65DPS-S3091-Request-for-Proposals-2024-12-12~1.docx	DOCX document	Dec 19, 2024
Terms-and-conditions-for-services~1.pdf	PDF	Dec 19, 2024

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Bid Q&A for Export Report

	Bid Q&A
	QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
	1	AASLAM		How many users need to be set up on the new phone system?	50
	2	AASLAM		Does the proposed solution require a contact center? If yes
How many users will be enabled for the contact center?	N/A or can't provide an answer due to lack of expertise
	3	AASLAM		Is call recording required for all users or only for contact center users? If yes
How many users need call recording enabled?	65
	4	AASLAM		Does the solution need to integrate with the existing phone system?	yes
	5	AASLAM		How many analog devices (e.g., fax machines, card readers, analog phones) need to be supported?	1 fax machine
	6	AASLAM		What types of analog devices are in use, and are there model-specific requirements?	it’s a copy scanner fax
	7	AASLAM		Are there existing paging solutions that need to be integrated with the new system?
How many devices will require analog connectors for paging?	N/A or can't provide an answer due to lack of expertise
	8	AASLAM		How many desk phones, conference phones, and video conference phones are required?
Are there any specific model or brand preferences for these devices?	1 desk phone that can audio conference per desk
	9	AASLAM		Where are customer emails currently hosted?	OCIO, DPS IT
	10	AASLAM		What is the name of the current telecom provider?
Are you open to switching providers, if necessary?	OCIO, DPS IT
	11	AASLAM		Is there a need to port existing phone numbers into the new system? If yes
How many phone numbers need to be ported?	unknown
	12	AASLAM		Are there any additional third-party applications or systems that need integration with the proposed solution (e.g., CRM, analytics tools)?	unknown
	13	AASLAM		Are there existing Microsoft 365 licenses in place? If yes, what is the count and type (e.g., O365/M365 G1, G3, G5)?
Will the vendor need to procure additional licenses?	50
	14	AMANDA.PRINDIVILLE	Training	How many End User Trainees?	50
	15	AMANDA.PRINDIVILLE	Training	How many Supervisor/Admin Trainees?	12
	16	AMANDA.PRINDIVILLE	Training	How many Trainers?	Upto 62
	17	AMANDA.PRINDIVILLE	Deployment	It is unclear from the RFP spec on whether the agency wants an on-premises deployment, cloud, or both. Please specify.	I think on premesis
	18	AMANDA.PRINDIVILLE	Deployment	If on-premises, would the agency want the solution to be Geo-Diverse (redundancy of the system in different locations within the region).	N/A or can't provide an answer due to lack of expertise
	19	AMANDA.PRINDIVILLE	Deployment	If Geo-Diverse, how many workstations at each site?	14, 12, and 5
	20	AMANDA.PRINDIVILLE	Deployment	Do remotest need local survivability? This applies to both on-premises and cloud deployments.	not sure what this is asking
	21	AMANDA.PRINDIVILLE	Workstations	What the total number of answering positions with workstations at each site?	1 maybe 2 if call director counts as one
	22	AMANDA.PRINDIVILLE	Workstations	Of the workstations above, how many are test/training/back-up? (not manned full time)	12
	23	AMANDA.PRINDIVILLE	Workstations	Is the agency providing workstation hardware?	unknown
	24	AMANDA.PRINDIVILLE	Workstations	Is the agency providing servers?	unknown
	25	AMANDA.PRINDIVILLE	Workstations	If the agency is providing servers, can the agency provide 20U of rack space?	unknown
	26	AMANDA.PRINDIVILLE	Workstations	How many Fixed (non-mobile) Laptop 911 Answering Positions are required, if any?	we have 14, 12, and 5 workstations
	27	AMANDA.PRINDIVILLE	Workstations	How many Mobile Laptop 911 Answering Positions are required? (For grab and go, offsite events, etc.)	none
	28	AMANDA.PRINDIVILLE	Workstations	Do Mobile Laptop positions need Versatile Licenses?	unknown
	29	AMANDA.PRINDIVILLE	Workstations	Will all the Mobile Laptops be consolidated in one spot such as Command Bus or distributed across various locations/homes, etc.?	unknown
	30	AMANDA.PRINDIVILLE	Workstations	How many monitors are required for each 911 answering position? Are touchscreen Monitors needed?	4 and no
	31	AMANDA.PRINDIVILLE	Workstations	How many assistant positions are required? (911 phones without workstations)	none
	32	AMANDA.PRINDIVILLE	Workstations	How many business phones are needed per site?	14, 12, 5, I think
	33	AMANDA.PRINDIVILLE	Call Delivery	How many 9-1-1 CAMA trunks are needed, including wireless?	unknown
	34	AMANDA.PRINDIVILLE	Call Delivery	Is there an ESInet?	unknown
	35	AMANDA.PRINDIVILLE	Call Delivery	How many ESInet circuits will need to be delivered?	unknown
	36	AMANDA.PRINDIVILLE	Admin Call Delivery	How many 10-digit Administrative lines are at each site?	14, 12, 5
	37	AMANDA.PRINDIVILLE	Admin Call Delivery	Which Circuit type does the agency use? T1, SIP, PRI, or Telco 1FB Admin?	unknown
	38	AMANDA.PRINDIVILLE	Admin Call Delivery	Do the admin calls go directly to the 911 System or to the Administrative PBX?	unknown
	39	AMANDA.PRINDIVILLE	Admin Call Delivery	What PBX does the agency use for administrative calls?	unknown
	40	AMANDA.PRINDIVILLE	Admin Call Delivery	How many PBX's need integration?	unknown
	41	AMANDA.PRINDIVILLE	Admin Call Delivery	What is the total number of SIP sessions needed?	unknown
	42	AMANDA.PRINDIVILLE	Admin Call Delivery	How many Ring-down lines are in use?	unknown
	43	AMANDA.PRINDIVILLE	ALI	Who provides the agency's ALI?	no ALI
	44	AMANDA.PRINDIVILLE	ALI	Does the agency utilize its own local ALI database?	no ALI
	45	AMANDA.PRINDIVILLE	ALI	Does the agency want a vendor's local ALI Database product?	no ALI
	46	AMANDA.PRINDIVILLE	Light Towers	Are light towers utilized or needed? Is the agency providing them?	unknown
	47	AMANDA.PRINDIVILLE	Doors/Gates	How many doors or gates the does agency need to open with/from 911?	none
	48	AMANDA.PRINDIVILLE	Wallboards	How many wallboard displays (active calls, # of calls, wait times, etc.) are being used in the center?	none
	49	AMANDA.PRINDIVILLE	Netclock	Does the agency need Netclock?	unknown
	50	AMANDA.PRINDIVILLE	Text to 911	Will the PSAP use Text-to-911?	not at this time
	51	AMANDA.PRINDIVILLE	Text to 911	Does the agency have an account with a Text Control Center? If yes, please name the TCC.	not at this time
	52	AMANDA.PRINDIVILLE	Text to 911	Does the client use RapidSOS? If so, what version?	yes / web interface
	53	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency want a 7 foot rack or can a 4 foot rack be used?	unknown
	54	AMANDA.PRINDIVILLE	Miscellaneous	Will the agency provide the rack or cabinet?	unknown
	55	AMANDA.PRINDIVILLE	Miscellaneous	How does the agency record calls? Analog or VoIP?	passive, possibly analog over voip
	56	AMANDA.PRINDIVILLE	Miscellaneous	For call recording, is it position or line based or both?	both
	57	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency have a battery backup for the 'Backroom?'	unknown
	58	AMANDA.PRINDIVILLE	Miscellaneous	Will the solution be powered off a building generator or UPS system?	unknown
	59	AMANDA.PRINDIVILLE	Miscellaneous	What network connectivity is between Hosts and Remotes? Layer 2, Layer 3, Dark Fiber?	unknown
	60	AMANDA.PRINDIVILLE	Miscellaneous	Is a printer needed?	I don't think so
	61	AMANDA.PRINDIVILLE	Miscellaneous	If not an ESInet, will the selected vendor be supplying the ALI modems?	unknown
	62	AMANDA.PRINDIVILLE	ACD	How many positions require ACD?	unknown
	63	AMANDA.PRINDIVILLE	Workstation Sharing	Will the 911 system share the CAD workstation? Is that desired?	I think this is for call director, if so probably
	64	AMANDA.PRINDIVILLE	Workstation Sharing	If displaying the CAD Map in 911 Mapping Module, what format is the map? (i.e. URL, ArcGIS, Esri, Google)	Esri
	65	AMANDA.PRINDIVILLE	Cost Schedule	Item 4.3.2 on page 4 of the RFP document requests a Cost Schedule to be completed and returned. However, a Cost Schedule is not attached to this solicitation. Could the agency please provide this Cost Schedule or provide instructions for the preferred method of submitting pricing?	The cost schedule has been uploaded to the 'Attachments' tab.
		Bid Q&A
		QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
		1	AASLAM		How many users need to be set up on the new phone system?	65
		2	AASLAM		Does the proposed solution require a contact center? If yes
How many users will be enabled for the contact center?	65
		3	AASLAM		Is call recording required for all users or only for contact center users? If yes
How many users need call recording enabled?	45 users
		4	AASLAM		Does the solution need to integrate with the existing phone system?	Yes
		5	AASLAM		How many analog devices (e.g., fax machines, card readers, analog phones) need to be supported?	No
		6	AASLAM		What types of analog devices are in use, and are there model-specific requirements?	N/A
		7	AASLAM		Are there existing paging solutions that need to be integrated with the new system?
How many devices will require analog connectors for paging?	No
		8	AASLAM		How many desk phones, conference phones, and video conference phones are required?
Are there any specific model or brand preferences for these devices?	65 SIP Avaya J179 phones
		9	AASLAM		Where are customer emails currently hosted?	O365 Cloud
		10	AASLAM		What is the name of the current telecom provider?
Are you open to switching providers, if necessary?	State of Nevada OCIO/ATT; Will not be changing providers
		11	AASLAM		Is there a need to port existing phone numbers into the new system? If yes
How many phone numbers need to be ported?	No
		12	AASLAM		Are there any additional third-party applications or systems that need integration with the proposed solution (e.g., CRM, analytics tools)?	N/A or can't provide an answer due to lack of expertise
		13	AASLAM		Are there existing Microsoft 365 licenses in place? If yes, what is the count and type (e.g., O365/M365 G1, G3, G5)?
Will the vendor need to procure additional licenses?	Yes as a State of Nevada Government license
		14	AMANDA.PRINDIVILLE	Training	How many End User Trainees?	12
		15	AMANDA.PRINDIVILLE	Training	How many Supervisor/Admin Trainees?	14
		16	AMANDA.PRINDIVILLE	Training	How many Trainers?	2
		17	AMANDA.PRINDIVILLE	Deployment	It is unclear from the RFP spec on whether the agency wants an on-premises deployment, cloud, or both. Please specify.	Both
		18	AMANDA.PRINDIVILLE	Deployment	If on-premises, would the agency want the solution to be Geo-Diverse (redundancy of the system in different locations within the region).	Yes
		19	AMANDA.PRINDIVILLE	Deployment	If Geo-Diverse, how many workstations at each site?	unknown
		20	AMANDA.PRINDIVILLE	Deployment	Do remotest need local survivability? This applies to both on-premises and cloud deployments.	N/A or can't provide an answer due to lack of expertise
		21	AMANDA.PRINDIVILLE	Workstations	What the total number of answering positions with workstations at each site?	N/A or can't provide an answer due to lack of expertise
		22	AMANDA.PRINDIVILLE	Workstations	Of the workstations above, how many are test/training/back-up? (not manned full time)	12
		23	AMANDA.PRINDIVILLE	Workstations	Is the agency providing workstation hardware?	Yes
		24	AMANDA.PRINDIVILLE	Workstations	Is the agency providing servers?	unknown
		25	AMANDA.PRINDIVILLE	Workstations	If the agency is providing servers, can the agency provide 20U of rack space?	unknown
		26	AMANDA.PRINDIVILLE	Workstations	How many Fixed (non-mobile) Laptop 911 Answering Positions are required, if any?	unknown
		27	AMANDA.PRINDIVILLE	Workstations	How many Mobile Laptop 911 Answering Positions are required? (For grab and go, offsite events, etc.)	unknown
		28	AMANDA.PRINDIVILLE	Workstations	Do Mobile Laptop positions need Versatile Licenses?	Yes
		29	AMANDA.PRINDIVILLE	Workstations	Will all the Mobile Laptops be consolidated in one spot such as Command Bus or distributed across various locations/homes, etc.?	unknown
		30	AMANDA.PRINDIVILLE	Workstations	How many monitors are required for each 911 answering position? Are touchscreen Monitors needed?	No
		31	AMANDA.PRINDIVILLE	Workstations	How many assistant positions are required? (911 phones without workstations)	None
		32	AMANDA.PRINDIVILLE	Workstations	How many business phones are needed per site?	None
		33	AMANDA.PRINDIVILLE	Call Delivery	How many 9-1-1 CAMA trunks are needed, including wireless?	N/A or can't provide an answer due to lack of expertise
		34	AMANDA.PRINDIVILLE	Call Delivery	Is there an ESInet?	N/A or can't provide an answer due to lack of expertise
		35	AMANDA.PRINDIVILLE	Call Delivery	How many ESInet circuits will need to be delivered?	N/A or can't provide an answer due to lack of expertise
		36	AMANDA.PRINDIVILLE	Admin Call Delivery	How many 10-digit Administrative lines are at each site?	N/A or can't provide an answer due to lack of expertise
		37	AMANDA.PRINDIVILLE	Admin Call Delivery	Which Circuit type does the agency use? T1, SIP, PRI, or Telco 1FB Admin?	N/A or can't provide an answer due to lack of expertise
		38	AMANDA.PRINDIVILLE	Admin Call Delivery	Do the admin calls go directly to the 911 System or to the Administrative PBX?	N/A or can't provide an answer due to lack of expertise
		39	AMANDA.PRINDIVILLE	Admin Call Delivery	What PBX does the agency use for administrative calls?	N/A or can't provide an answer due to lack of expertise
		40	AMANDA.PRINDIVILLE	Admin Call Delivery	How many PBX's need integration?	N/A or can't provide an answer due to lack of expertise
		41	AMANDA.PRINDIVILLE	Admin Call Delivery	What is the total number of SIP sessions needed?	N/A or can't provide an answer due to lack of expertise
		42	AMANDA.PRINDIVILLE	Admin Call Delivery	How many Ring-down lines are in use?	N/A or can't provide an answer due to lack of expertise
		43	AMANDA.PRINDIVILLE	ALI	Who provides the agency's ALI?	unknown
		44	AMANDA.PRINDIVILLE	ALI	Does the agency utilize its own local ALI database?	No
		45	AMANDA.PRINDIVILLE	ALI	Does the agency want a vendor's local ALI Database product?	Yes
		46	AMANDA.PRINDIVILLE	Light Towers	Are light towers utilized or needed? Is the agency providing them?	N/A or can't provide an answer due to lack of expertise
		47	AMANDA.PRINDIVILLE	Doors/Gates	How many doors or gates the does agency need to open with/from 911?	N/A or can't provide an answer due to lack of expertise
		48	AMANDA.PRINDIVILLE	Wallboards	How many wallboard displays (active calls, # of calls, wait times, etc.) are being used in the center?	N/A or can't provide an answer due to lack of expertise
		49	AMANDA.PRINDIVILLE	Netclock	Does the agency need Netclock?	No
		50	AMANDA.PRINDIVILLE	Text to 911	Will the PSAP use Text-to-911?	N/A or can't provide an answer due to lack of expertise
		51	AMANDA.PRINDIVILLE	Text to 911	Does the agency have an account with a Text Control Center? If yes, please name the TCC.	N/A or can't provide an answer due to lack of expertise
		52	AMANDA.PRINDIVILLE	Text to 911	Does the client use RapidSOS? If so, what version?	N/A or can't provide an answer due to lack of expertise
		53	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency want a 7 foot rack or can a 4 foot rack be used?	unknown
		54	AMANDA.PRINDIVILLE	Miscellaneous	Will the agency provide the rack or cabinet?	unknown
		55	AMANDA.PRINDIVILLE	Miscellaneous	How does the agency record calls? Analog or VoIP?	VoIP
		56	AMANDA.PRINDIVILLE	Miscellaneous	For call recording, is it position or line based or both?	Line Base
		57	AMANDA.PRINDIVILLE	Miscellaneous	Does the agency have a battery backup for the 'Backroom?'	N/A or can't provide an answer due to lack of expertise
		58	AMANDA.PRINDIVILLE	Miscellaneous	Will the solution be powered off a building generator or UPS system?	Yes
		59	AMANDA.PRINDIVILLE	Miscellaneous	What network connectivity is between Hosts and Remotes? Layer 2, Layer 3, Dark Fiber?	Layer 2, Layer 3, Distro switches
		60	AMANDA.PRINDIVILLE	Miscellaneous	Is a printer needed?	no
		61	AMANDA.PRINDIVILLE	Miscellaneous	If not an ESInet, will the selected vendor be supplying the ALI modems?	Yes
		62	AMANDA.PRINDIVILLE	ACD	How many positions require ACD?	No
		63	AMANDA.PRINDIVILLE	Workstation Sharing	Will the 911 system share the CAD workstation? Is that desired?	Yes
		64	AMANDA.PRINDIVILLE	Workstation Sharing	If displaying the CAD Map in 911 Mapping Module, what format is the map? (i.e. URL, ArcGIS, Esri, Google)	N/A or can't provide an answer due to lack of expertise
		65	AMANDA.PRINDIVILLE	Cost Schedule	Item 4.3.2 on page 4 of the RFP document requests a Cost Schedule to be completed and returned. However, a Cost Schedule is not attached to this solicitation. Could the agency please provide this Cost Schedule or provide instructions for the preferred method of submitting pricing?	The cost schedule has been uploaded to the 'Attachments' tab.

File details come from the government source that posted it. Updated Jan 13, 2025.