TEMA Critical Incident Management System - UPDATED
Open State & local contract opportunity Posted
- Solicitation number
- RFP 34101-250701
- State
- Tennessee
- Responses due
Opportunity facts
- Jurisdiction
Updated .
About this opportunity
The Tennessee Emergency Management Agency (TEMA) is issuing a Request for Proposals for a Critical Incident Management System (CIMS), a comprehensive cloud-based software solution designed to enhance emergency management capabilities across the state. The procurement seeks a vendor-provided system that enables incident tracking, resource coordination, real-time communication, and collaborative decision-making across multiple teams and organizations during emergency and crisis situations. Key deliverables include cloud-based software licensing, system configuration, integration with ESRI ArcGIS Online with bidirectional data synchronization (maximum 10-minute delay), implementation services, comprehensive training and knowledge transfer, and 24/7/365 technical support with defined service level agreements. The system must support a minimum of 300 concurrent users and 5,000 provisioned user accounts without imposing fixed maximum limits; achieve FedRAMP Moderate compliance and NIST 800-53 security controls; provide role-based access control with administrator configuration capabilities; and include disaster recovery capabilities with a 4-hour Recovery Time Objective and 15-minute Recovery Point Objective. The proposed solution must be the vendor's primary commercial product purpose-built for emergency management or disaster response, commercially offered for at least three consecutive years prior to the RFP release date, and offered as a no-code/low-code platform enabling authorized administrators to create and modify data-capture forms and workflows without custom development. Respondents must submit both technical and sealed cost proposals by July 7, 2026, at 2:00 p.m. central time; a mandatory pre-response conference is scheduled for May 22, 2026, at 9:00 a.m. CST via Microsoft Teams; the top three ranked proposers will present orally on July 27-29, 2026; and the Notice of Intent to Award is anticipated August 6, 2026, with a contract effective date of September 15, 2026.
The RFP does not identify set-aside designations or restrictions limiting eligible respondent organizations based on disadvantaged enterprise status. No incumbent vendors or existing contracted systems are referenced in the available documentation. Integration with ESRI ArcGIS Online is a mandatory existing technology requirement that the selected system must support through bidirectional feature service integration and automated synchronization capabilities. The contractor must maintain cyber liability insurance of at least $3 million per occurrence and comply with all FedRAMP and NIST security requirements throughout the contract term. The estimated maximum contract value is $800,000 for the full 60-month term, encompassing software licensing, implementation charges, annual SaaS subscription fees, base user licensing for up to 5,000 provisioned accounts and 300 simultaneous users, and unit pricing for additional users and accounts above baseline quantities. The contract term is 60 months with potential renewal or extension options negotiable with the selected contractor.
Opportunity text
6 versions
Update #6 · Latest ·
Request for Proposals for a comprehensive cloud-based Critical Incident Management System (CIMS) to enhance emergency management capabilities across the State of Tennessee. The solution will provide incident tracking, resource coordination, real-time communication, and collaborative decision-making during emergency and disaster response operations. The system must support a minimum of 300 concurrent users and 5,000 provisioned user accounts with surge capacity to 600 simultaneous users, achieve FedRAMP Moderate compliance and NIST 800-53 security controls, provide role-based access control and no-code/low-code administrative configuration capabilities, include bidirectional ESRI ArcGIS Online integration with maximum 10-minute data synchronization delay, and offer 24/7/365 technical support with defined service level agreements. Deliverables include cloud-based software licensing, system configuration and implementation, training and knowledge transfer, and disaster recovery capabilities with 4-hour Recovery Time Objective and 15-minute Recovery Point Objective.
Update #5 ·
Comprehensive cloud-based software solution to enhance emergency management capabilities across the State of Tennessee, focusing on incident tracking, resource coordination, real-time communication, and collaborative decision-making during emergency and disaster response operations. The solution will provide real-time situational awareness, enable efficient management of resources and personnel, facilitate collaborative decision-making, and improve overall coordination of disaster response operations. The system must support a minimum of 300 concurrent users and 5,000 provisioned user accounts, achieve FedRAMP Moderate compliance and NIST 800-53 security controls, provide role-based access control with no-code/low-code administrative configuration capabilities, include native ESRI ArcGIS Online integration with bidirectional data synchronization (maximum 10-minute delay), support surge capacity to 600 simultaneous users, maintain disaster recovery with 4-hour RTO and 15-minute RPO, and offer 24/7/365 technical support with defined service level agreements.
Update #4 ·
Comprehensive cloud-based software solution to enhance emergency management capabilities across the State of Tennessee, focusing on incident tracking, resource coordination, real-time communication, and collaborative decision-making during emergency and disaster response operations. The solution provides real-time situational awareness, enables efficient management of resources and personnel, facilitates collaborative decision-making, and improves overall coordination of disaster response operations. Deliverables include cloud-based software licensing, system configuration and implementation, integration with ESRI ArcGIS Online with bidirectional data synchronization (maximum 10-minute delay), comprehensive training and knowledge transfer, and 24/7/365 technical support with defined service level agreements. The system must support a minimum of 300 concurrent users and 5,000 provisioned user accounts, achieve FedRAMP Moderate compliance and NIST 800-53 security controls, provide role-based access control, include disaster recovery capabilities with a 4-hour Recovery Time Objective and 15-minute Recovery Point Objective.
Update #3 ·
Comprehensive cloud-based software solution to enhance emergency management capabilities across the State of Tennessee, focusing on incident tracking, resource coordination, real-time communication, and collaborative decision-making during emergencies and crisis situations. The solution provides real-time situational awareness, enables efficient management of resources and personnel, facilitates collaborative decision-making, and improves overall coordination of disaster response operations. Requirements include support for minimum 300 concurrent users and 5,000 provisioned user accounts, FedRAMP Moderate compliance and NIST 800-53 security controls, role-based access control, ESRI ArcGIS Online integration capability, disaster recovery with 4-hour RTO and 15-minute RPO, and 24/7/365 technical support with defined SLAs.
Update #2 ·
Request for Proposals for a comprehensive cloud-based Critical Incident Management System (CIMS) to enhance emergency management capabilities across Tennessee, focusing on incident tracking, resource coordination, real-time communication, and collaborative decision-making across multiple teams and organizations during emergency and crisis situations. The solution must support seamless communication, facilitate collaborative decision-making, and improve real-time situational awareness for efficient resource management.
Update #1 ·
Request for Proposals for a comprehensive cloud-based Critical Incident Management System (CIMS) to enhance emergency management capabilities, focusing on incident tracking, resource coordination, and communication during crises. The solution must support seamless communication across multiple teams and organizations, facilitate collaborative decision-making, and improve real-time situational awareness for efficient resource management. Requirements include ESRI ArcGIS Online integration, system capacity and scalability to support 300+ concurrent users and 5,000+ user accounts, no-code/low-code administrative configuration capabilities, and role-based access control with FedRAMP Moderate compliance.
Files
| File | Type | Posted |
|---|---|---|
| RFP_34101-250701_TEMA_Critical_Incident_Mgmt System Release_3.docx | DOCX document | |
| RFP_34101-250701_AMD_Five_Round_2_QC.docx | DOCX document | |
| RFP_34101-250701_Attachemnt_6_3_Cost_Proposal_final.xlsx | XLSX spreadsheet | |
| RFP_34101-250701_amendment_4.docx | DOCX document | |
| RFP_34101-250701_AMD_Three_QC.docx | DOCX document | |
| RFP_34101-250701_TEMA_Critical_Incident_Mgmt_System_Release_2.docx | DOCX document | |
| RFP_34101-250701_ATTACHMENT_6.6_System_Requirements_Matix_Release_2.xlsx | XLSX spreadsheet | |
| RFP_34101-250701_AMD_2.docx | DOCX document | |
| RFP_34101-250701_AMD_One_Schedule_Change.docx | DOCX document | |
| RFP 34101-250701_TEMA_Critical_Incident_Mgmt System.pdf | ||
| RFP_34101-250701_ATTACHMENT_6.6_System_Requirements_Matix.xlsx | XLSX spreadsheet | |
| RFP_34101-250701.pdf | ||
| RFP_34101-250701_ATTACHMENT_6.6.xlsx | XLSX spreadsheet |
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