Addendum No. 5 - Posted 7.28.2026.pdf
PDF 127 KB Posted
- Attached to
- Contact Center Services
- Solicitation number
- IN-16567
- Issued by
- Leon County, Florida
About this file
This is Addendum No. 5 to a Request for Proposals (RFP) issued by the State of Florida Department of Management Services for Contact Center Services (RFP No. 26-83111500-RFP). The addendum revises the Timeline of Events for the solicitation. Key dates include a question submission deadline of 5:00 PM on January 26, 2026, with anticipated Q&A posting on March 31, 2026. Proposals and all required documents must be submitted by 10:00 AM on May 12, 2026, via the Business Network. A public proposal opening meeting is scheduled for 12:00 PM on May 12, 2026, at the Department of Management Services in Tallahassee, Florida, or via conference call. The evaluation period is anticipated to run from June 2, 2026, through June 30, 2026, with a Notice of Intent to Award anticipated for posting on July 28, 2026, and August 18, 2026. The contract term begins upon execution. Respondents are responsible for monitoring the Vendor Information Portal (VIP) and Business Network for any changes to the timeline, as the official solicitation dates and time deadlines in this document shall prevail in the event of any technical discrepancies.
The addendum does not contain pricing terms, set-asides, incumbent information, or funding requirements, as it is solely a revision to the Timeline of Events. Prospective respondents must submit protests concerning agency decisions within the timeframe prescribed in Florida Statutes Section 120.57(3) to the Department of Management Services Office of the General Counsel, with options to file by courier, hand delivery, U.S. mail, fax, or email.
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Text version
The State of Florida
Department of Management Services
Request for Proposals (RFP)
Contact Center Services
RFP No: 26-83111500-RFP
Addendum No. 5: Timeline of Events Revision
Addendum No. 5
The Department hereby amends RFP No: 26-83111500-RFP as noted within this Addendum. For revisions, yellow highlights represent additions and strikethroughs represent deletions. In the event of a conflict between previously posted information and the information contained herein, the information herein shall control. The information included in this addendum is hereby made part of this solicitation.
Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under chapter 120, Florida Statutes. Any protest concerning this agency decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950.
Protests may also be filed by fax at 850-922-6312 or by email at agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines.
The Procurement Officer should be copied in such filings.
Please note: This addendum does not need to be returned with the proposal.
RFP No: 26-83111500-RFP is hereby amended as follows:
RFP Section 1.1, Timeline of Events, is hereby amended as follows:
1.1 Timeline of Events
The table below contains the Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the responsibility of the Respondent to check for any changes on the Vendor Information Portal (VIP) and in the Business Network.
Respondents shall not rely on the Business Network time clock. It is not the official submission date and time deadline. In the event of a technical malfunction or discrepancy in VIP or in the Business Network, the Timeline of Events listed in this solicitation document shall prevail. The official solicitation dates and time deadlines are reflected in the Timeline of Events.
REMAINDER OF PAGE LEFT INTENTIONALLY BLANK
mailto:agencyclerk@dms.fl.gov
Timeline of Events
Event
Time (Eastern Time) Date
Solicitation posted on VIP and in the Business Network January 13, 2026
Deadline to submit questions in the Business Network 5:00 PM January 26, 2026
Anticipated date of posting Q&A on VIP and in the Business Network March 31, 2026
Deadline to submit Proposals and all required documents in the Business Network 10:00 AM May 12, 2026
Public meeting:
Proposal Opening (non-mandatory) Department of Management Services 4050 Esplanade Way, Conference Room 101 Tallahassee, FL 32399-0950 or Conference Call # 888-585-9008 Conference Room # 145-153-086
12:00 PM
May 12, 2026
Anticipated period for evaluations June 2, 2026 – June 30, 2026
Anticipated date to post Notice of Intent to Award on VIP and in the Business Network July 28, 2026
August 18, 2026 Anticipated Term Contract start date Upon execution
1.1 Timeline of Events
File details come from the government source that posted it. Updated .