Citywide Towing & Roadside Services

The City of Orlando's Procurement and Contracts Division is requesting proposals for citywide towing and roadside assistance services under RFP26-0026, with proposals due July 28, 2026 at 2:00 p.m. The City reserves the right to award multiple contracts to responsible proposers and intends to rotate job offers among awarded contractors on a first-refusal basis, subject to performance, availability, and emergency conditions.

Services are needed 24 hours daily, 7 days weekly, 365 days yearly throughout the City limits for Fleet Management Division, Orlando Fire Department, Orlando Police Department, Parking Division, Code Enforcement Division, and Orlando Venues. Scope includes roadside assistance, towing, storage, recovery services, and dispatch capabilities for motor vehicle accidents, breakdowns, code enforcement violations, and parking violations. Proposers must be established towing and recovery businesses with a minimum of three years' prior experience, maintain adequate facilities within 15 miles of the City's Fleet and Facility complex, and possess appropriate equipment including Class A, B, C, and D wreckers, rollback carriers, and specialized recovery vehicles. Storage facilities must include outside storage of at least one-half acre, 24-hour vehicle release availability, and video surveillance with 10 days of recorded capacity.

The City anticipates an initial three-year contract term with options to extend for up to three additional 12-month periods, for a cumulative maximum of 72 months. Pricing proposals must include fixed rates for all service categories with prices firm for the initial term; adjustments for renewal periods are permitted based on the Consumer Price Index. No fuel surcharges or convenience fees are allowed. Contractors must accept cash, cashier's check, money order, debit cards, and credit cards (minimum VISA and Mastercard) without additional fees.

Evaluation criteria assign 35 points to proposer experience and management qualifications, 35 points to operating plan and capacity, 28 points to price proposal, and 2 points to Veteran Business Enterprise participation. The pre-proposal conference is scheduled for July 9, 2026 at 10:00 a.m. via Microsoft Teams. Questions are due July 17, 2026 at 5:00 p.m. Contractor insurance requirements include workers' compensation (statutory limits), commercial automobile liability ($2 million combined single limit), commercial general liability ($1 million combined single limit), commercial crime liability ($2 million per occurrence/aggregate), and garage liability insurance ($1 million combined single limit).