Citywide_Towing_&_Roadside_Services.pdf

Mayor Chief Procurement Officer Buddy Dyer David Billingsley, CPSM, C.P.M.

REQUEST FOR PROPOSAL (RFP)

RFP26-0026

CITYWIDE TOWING & ROADSIDE SERVICES

The City of Orlando Procurement and Contracts Division has implemented an electronic bidding system to streamline solicitation responses.

CITY OF ORLANDO PROCUREMENT AND CONTRACTS SITE

https://www.orlando.gov/Our-Government/Departments-Offices/OBFS/Procurement

City of Orlando

REQUEST FOR PROPOSAL (RFP)

CITYWIDE TOWING & ROADSIDE SERVICES

TABLE OF CONTENTS

1. INTRODUCTION

2. REQUEST FOR PROPOSALS INFORMATION

3. TERM OF CONTRACT

4. SCOPE OF WORK AND TECHNICAL REQUIREMENTS

5. PRE-PROPOSAL CONFERENCE

6. PROPOSAL DUE DATE AND TIME

7. PROPOSAL PREPARATION AND FORMAT

8. REQUIRED PROPOSAL SUBMITTALS

9. DELIVERY OF PROPOSALS

10. CONFORMANCE TO SOLICITATION

11. EVALUATION CRITERIA

12. PROPOSAL ADVISORY COMMITTEE AND EVALUATION PROCESS

13. GENERAL TERMS AND CONDITIONS

14. ADDITIONAL INFORMATION

15. ADDENDUM TO REQUEST FOR PROPOSALS

16. APPLICABLE LAW AND APPEALS

17. CONTRACT

18. EXECUTION OF CONTRACT

19. AFFILIATED AGENCIES

20. EMPLOYMENT ELIGIBILITY; E-VERIFY SYSTEM

21. RIGHT TO AUDIT RECORDS

22. FISCAL YEAR FUNDING APPROPRIATION

23. PUBLIC ENTITY CRIMES

24. PROMPT PAYMENT ACT

25. INVOICES

26. DISPUTE RESOLUTION

27. PROPOSER'S GUARANTEE

28. INSURANCE / PERFORMANCE BONDS

29. FLORIDA SALES TAX

30. DRUG-FREE WORKPLACE CERTIFICATION

31. AMERICANS WITH DISABILITIES ACT

32. RECIPROCAL LOCAL PREFERENCE

33. PURCHASING CONTRACTS W/ OTHER GOVERNMENT AGENCIES

34. FOREIGN CORPORATION

35. SUBCONTRACTORS

36. PURCHASING CARD PROGRAM

Citywide Towing & Roadside Services

37. LIVING WAGE POLICY

38. PROHIBITION - CONTRACTING WITH SCRUTINIZED COMPANIES

39. SOFTWARE LICENSES

40. NON-DISCRIMINATION

41. GOVERNING LAW / VENUE

42. RECOVERED MATERIALS

43. PROHIBITION AGAINST CONSIDERING SOCIAL, POLITICAL, OR

IDELOGICAL INTEREST IN GOVERNMENT CONTRACTING

44. VENDOR QUESTIONNAIRE / ATTACHMENTS

45. PRICING PROPOSAL

Attachments:

A - Exhibit 1 - The Contract

1. INTRODUCTION

1.1. Summary

The City of Orlando’s Procurement and Contracts Division requests Proposals from interested and qualified Proposers to provide Citywide Towing and Roadside Assistance services. The City needs these services and related dispatch capabilities 24 hours a day

/ 7 days a week / 365 days per year basis in accordance with the terms, conditions, and specifications contained in this Request for Proposal (RFP). Roadside assistance, towing, storage, and recovery services are needed; including, but not limited to motor vehicle accidents, break downs, code enforcement, and parking violations for the Fleet

Management Division, Orlando Fire Department (OFD), Orlando Police Department

(OPD), Parking Division, Code Enforcement Division, Orlando Venues, and other City

Divisions as needed throughout the City limits.

If the City determines that multiple contracts are needed, the City will award one or more additional contracts to the responsible Proposers. The City has a number and variety of potential customer departments. In order to assure that any ensuing Contracts will allow the City to fulfill current and future requirements, the City reserves the right to award

Contracts to multiple companies. The actual utilization of any Contract will be at the sole discretion of the City. The fact that the City may make multiple awards should be taken into consideration by each Proposer.

The City will offer the right of first refusal for incoming jobs on a rotating basis among awarded contractors. A contractor who declines an offer forfeits their place in that contractor rotation. Offers shall generally rotate sequentially; however, the City reserves the right to deviate from the rotation based on contractor performance, availability, workload, emergency conditions, project requirements, or other factors reasonably determined to be in the best interest of the City.

For Proposers seeking to provide services related to Orlando Police Department forensic evidence for towing and recovery services, please see City of Orlando solicitation RFP26-

0222.

1.2. Background

The City of Orlando is a 111.2 square mile area that covers a total of 71,140 acres. With its central location in the region and the State, Orlando is easily accessible from Interstate

4, Florida's Turnpike, Spessard L. Holland East-West Expressway (SR 408), Central

Florida GreenWay (SR 417), and the Beachline Expressway (SR 528).

The Mission of the City of Orlando is to enhance the quality of life in the City by delivering public services in a knowledgeable, responsive and financially responsible manner.

The following link provides a map of the City of Orlando's jurisdictional limits.

https://gis.orlando.gov/PDF_Docs/CityWideMaps/CityMap11x17General.pdf https://gis.orlando.gov/PDF_Docs/CityWideMaps/CityMap11x17General.pdf

1.3. Contact Information

Direct inquiries to the following:

Nodir Sadikov

Purchasing Agent III, CPPB

400 S Orange Ave

Orlando, FL 32801

Email: nodir.sadikov@orlando.gov

Phone: (407) 246-2363

Department:

Fleet Management

1.4. Timeline

The following is the scheduled calendar of events with important dates and times. Dates are subject to change by the Chief Procurement Officer (“CPO”) of the Procurement and

Contracts Division or designee, at their sole discretion. If the Procurement and Contracts

Division determines that it is necessary to change these dates or times prior to the

Proposal due date, the change will be announced via an addendum.

Release Project Date June 23, 2026 mailto:nodir.sadikov@orlando.gov tel:(407)246-2363

Pre-Proposal Meeting (Non-

Mandatory)

July 9, 2026, 10:00am

JOIN THE VIRTUAL PRE-PROPOSAL

CONFERENCE.

Online:

https://teams.microsoft.com/dl/launcher/lau ncher.html?url=%2F_%23%2Fl%2Fmeetup join%2F19%3Ameeting_ZGMzNTkwZWEt

Yzk5Ny00YjU1LTkyYmQtZmIxMThkZDNh

OThm%40thread.v2%2F0%3Fcontext%3D

%257b%2522Tid%2522%253a%25227594 da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2

522%253a%25229e96cdae-9c3e-4dec-b876-

4d1b9529cbbf%2522%257d%26anon%3D true&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-

947e-

7136b8581d0f&directDl=true&msLaunch=t rue&enableMobilePage=true&suppressPro mpt=true

Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568

Once dialed-in and prompted, enter the

Conference ID: 626 049 60#

Question Submission Deadline July 17, 2026, 5:00pm https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true

Proposal Submission Deadline July 28, 2026, 2:00pm

JOIN THE VIRTUAL PROPOSAL

OPENING.

Online:

https://teams.microsoft.com/dl/launcher/lau ncher.html?url=%2F_%23%2Fl%2Fmeetup join%2F19%3Ameeting_NjY4NjE4MDgtYT

M2Yi00MWE5LWI5MDItNGI0OTc1ZWNm

YzNl%40thread.v2%2F0%3Fcontext%3D

%257b%2522Tid%2522%253a%25227594 da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2

522%253a%25229e96cdae-9c3e-4dec-b876-

4d1b9529cbbf%2522%257d%26anon%3D true&type=meetup-join&deeplinkId=2b6938cd-1a19-4159-

9d77-

404d6d2be842&directDl=true&msLaunch=t rue&enableMobilePage=true&suppressPro mpt=true

Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568

Once dialed-in and prompted, enter the

Conference ID: 555 959 785#

2. REQUEST FOR PROPOSALS INFORMATION

The Procurement and Contracts Division is the official source to obtain information relating to City of Orlando solicitations. It is incumbent on the Proposer to obtain solicitation and current award information prior to and after the scheduled opening date of a Request for Proposals. Information is updated daily as it becomes available. An award, or recommendation of award, may be made at any time after the scheduled opening date of a Request for Proposals. You may obtain award and other solicitation information in a variety of ways:

A. There are currently two Internet sites available to obtain RFP Selection

Committee rankings, Notice of Intended Action for award and other information:

1. The City of Orlando Procurement and Contracts Division’s Website:

http://www.orlando.gov/procurement/solicitations/ If you are interested in obtaining solicitation information, copy and paste the above link into your web https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_NjY4NjE4MDgtYTM2Yi00MWE5LWI5MDItNGI0OTc1ZWNmYzNl%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=2b6938cd-1a19-4159-9d77-404d6d2be842&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true 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https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_NjY4NjE4MDgtYTM2Yi00MWE5LWI5MDItNGI0OTc1ZWNmYzNl%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=2b6938cd-1a19-4159-9d77-404d6d2be842&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true http://www.orlando.gov/procurement/solicitations/ browser and click on View Current Bids. Please remember that you must keep your registration information up to date in order to continue to receive notifications of bidding opportunities that meet your commodity code selections.

2. Direct link to the City's e-Procurement Portal:

https://procurement.opengov.com/portal/orlando.

B. You may visit the Procurement and Contracts Division, during normal business hours, to obtain award information, solicitation packages, addendums, and other documents. Our office is located at:

City of Orlando

Procurement and Contracts Division

400 South Orange Avenue, Fourth Floor

Orlando, Florida 32801

You may also call the Procurement and Contracts Division at (407) 246-2291, during normal business hours, to request award and other solicitation related information.

We appreciate your interest in doing business with the City Beautiful and wish you much success with your business ventures.

3. TERM OF CONTRACT

It is the intent of the City is to award a Contract for a three (3) year term to begin upon approval and execution by the City. The Contract may, by mutual assent of the parties, be extended for three (3) additional twelve (12) month periods or portions thereof, up to a cumulative total of seventy-two (72) months.

4. SCOPE OF WORK AND TECHNICAL REQUIREMENTS

4.1. SCOPE OF SERVICES

As set forth in this RFP, Proposals shall conform to the scope of services and technical requirements as set forth herein.

4.2. General Requirements

A. The Contractor shall have been in the towing and recovery business for a minimum of three (3) years prior to solicitation due date.

B. The Contractor shall perform a majority of the work with its own equipment and personnel.

C. Sublet work cannot account for more than forty-nine percent (49%) of roadside service calls or charges.

https://procurement.opengov.com/portal/orlando

D. No change in personnel, equipment and/or facilities may be made without prior

City approval.

E. The Contractor shall maintain a storage garage and outside storage facilities complying with all applicable building and zoning regulations located within

Orange County and within a fifteen (15) mile radius from the City's Fleet and

Facility complex located at 1010 South Westmoreland Drive, Orlando, Florida

32805.

4.3. Regulation References

A. Florida Registered Business Entity

Contractor shall be registered with the Florida Department of State, Division of

Corporations in accordance with the provisions of Florida Statutes Chapters 607

Florida Business Corporation Act and/or 620 Partnership Laws. A copy of the

Contractor’s Florida registration should be submitted with their bid submittal.

B. Permits, Taxes, and Licenses

The Contractor shall, at its own expense, obtain all necessary permits, pay all licenses, fees and taxes required to comply with all local ordinances, state and federal laws, rules, regulations, and professional standards that would apply to this contract.

C. Laws and Ordinances

The Contractor shall observe and comply with all federal, state, and local laws, including ordinances, rules, regulations, and professional standards that would apply to the contract, including, but not limited to (as amended):

1. Florida Statutes (FS)

a. Section 323.001 Wrecker operator storage facilities; vehicle holds.

b. Section 713.78 Liens for recovering, towing, or storing vehicles and vessels.

c. Section 715.07 Vehicles or vessels parked on private property; towing.

d. Section 715.104 Notification of former tenant of personal property remaining on premises after tenancy has terminated.

e. Section 715.108 Release of personal property.

f. Section 715.11 Nonliability of landlord after disposition of property

2. City of Orlando Code

a. Chapter 39 Orlando Traffic and Parking Code

b. Chapter 55 Regulation of Taxicabs, Limousines, Luxury Passenger

Vehicles, Shuttles, and Other Vehicles-For-Hire

3. Orlando Police Department Policy and Procedures

a. 1106 Contraband, Seizure, and Forfeiture; is attached as Exhibit One (1) of this solicitation.

b. 1123 Property and Evidence; attached as Exhibit Two (2) of this solicitation.

c. 1124 Responsibilities at Incident Scenes; attached as Exhibit Three (3) of this solicitation.

d. 1130 Vehicle Towing, Storage, and Inventory; attached as Exhibit Four (4) of this solicitation.

D. The Contractor shall be familiar with and abide by the above stated Florida

Statutes, City Codes, and OPD Policy and Procedure as amended throughout the duration of the Contract.

4.4. Tow Truck (Wrecker) Requirements

A. Contractor shall possess commercial Towing Services equipment capable of performing the services as specified, as solely determined by the City, through ownership or lease documents. This information shall be listed on

ATTACHMENT “J” – EQUIPMENT LIST, to be included with the Bid submittal.

B. Each wrecker (all classifications) shall be properly equipped with the following:

1. A cradle, tow plate or tow sling to pick up vehicles. The cradle, tow plate or tow sling shall be equipped with safety chains and constructed in such a manner that it will not damage the vehicle to be towed.

2. Dual rear wheels.

3. Clearance and marker lights and all other equipment as required by Chapter

316, F.S.

4. A rotor beam or strobe-type light, amber in color, mounted on the wrecker in such a manner that it can be seen from the front, rear, and both sides.

C. Towing vehicles and all applicable equipment shall be modern, commercially manufactured, in good mechanical condition and properly registered and licensed. Contractor shall provide a complete equipment list with their response.

D. Wreckers shall be of a recognized commercial make and shall have a wrecker winch (chassis) capacity and truck towing capacity suitable for the removal and transportation of the various types of motor vehicles contemplated by this RFP without damage to said vehicles and without undue interference with the flow of traffic.

E. All equipment shall be free of unsightly damages and shall always be clean and presentable to the public. All tow trucks shall have fenders, doors, hoods, and bumpers intact at all times when in operation. The Contractor’s name, addresses. and phone numbers must be painted or permanently affixed in a conspicuous place on both sides of the trucks as required by Florida Statues.

F. If awarded a contract, the Contractor shall provide wreckers in each classification listed below in Section VII and required equipment listed below in Section VIII in accordance with Florida Administrative Code, Rule Chapter 15B-9: Wrecker

Qualifications and Allocation System or as otherwise specified.

G. Additional wreckers of a higher class may be substituted to meet the requirements for a lower-class vehicle. Contractor agrees to maintain a sufficient fleet of tow trucks and necessary equipment to perform the total contract service requirements, plus all other business including law enforcement and commercial.

H. Vehicles that do not have all proper weight tags, and towing capacity tags will be considered non-compliant and will not be permitted to tow for the City.

I. The Contractor shall have at least one (1) four-wheel drive wrecker for off road recoveries, one (1) SpeedCrane wrecker for recovery and forensic tows, and low boy tractor trailer to carry oversized or heavy vehicles.

J. Contractor shall respond to a call with a tow truck classified to meet or exceed the size of the vehicle to be towed.

K. All towing equipment required under a resulting contract shall be subject to review and evidence as to its operating efficiency. Award will not be made to a

Contractor should the City, in its sole discretion, determine the quality of its equipment is inadequate to service the City’s towing needs. The City may inspect towing vehicles prior to award and check the following, including but not limited to: condition of tires; oil leaks; load capacity tags; operation of equipment

(winches, booms, etc.); condition of equipment necessary to tow safely such as chains, straps, etc.

L. The Contractor shall have at least one (1) low clearance wrecker for towing vehicles located in parking garages. The City’s parking garage with the lowest clearance is 6 feet 7 inches (6’-7").

4.5. Required Wrecker Classes and Capacity

A. CLASS “A” WRECKER - (To be used for the removal of cars, light duty trucks, or vehicles weighing 10,000 pounds gross vehicle weight - GVW or less.) It shall consist of a truck chassis with a manufacturer's rated capacity of at least 10,000 pounds GVW with a boom and winch(es) having a manufacturer's combined rating of at least 4-ton capacity mounted on the chassis. In addition, operators who wish to remove cars and light trucks may use roll-back or slide-back carriers.

Operators shall have at least one (1) four (4) wheel drive class "A" wrecker.

B. CLASS “B” WRECKER - (To be used for the removal of medium duty trucks or vehicles weighing 20,000 pounds GVW or less.) It shall consist of a truck chassis with a manufacturer's rated capacity of at least 20,000 pounds GVW with a boom and twin winches having a manufacturer's combined rating of at least 10-ton capacity mounted on the chassis.

C. CLASS “C” WRECKER - (To be used for the removal of heavy-duty trucks, house trailers, buses, etc., weighing over 20,000 pounds GVW.) It shall consist of a truck chassis with a manufacturer's rated capacity of at least 30,000 pounds

GVW and 50,000 pounds GVW for tandem axle trucks with a boom and twin winches having a manufacturer's combined rating of at least 25-ton capacity mounted on the chassis.

D. CLASS “D” WRECKER - Super Heavy Duty. A tow truck with a manufacturer's gross vehicle weight rating of at least fifty-two thousand (52,000) pounds. The truck shall be equipped with air brakes and must be capable of providing air to the towed vehicle's brakes. It shall have a minimum of (2) 50,000-pound winches, a hydraulic boom with minimum capacity of 50-tons, under reach lifting capacity at a minimum of 17,000 pounds with full extension to 135 inches.

E. ROLL-BACK/SLIDE-BACK CARRIER - (To be used for the removal of passenger cars, light trucks, small trailers, burned vehicles, boats, and other cargo without causing further damage.) It shall consist of a flatbed-type body, which hydraulically slides back on the frame until it reaches ground level to facilitate loading by use of a winch, which is used to pull or slide the vehicle on the transporter. It shall consist of a truck chassis with a manufacturer's rated capacity of at least 10,000 pounds GVW, with a minimum of a 16-foot bed, dual rear wheels, and a winch with at least 8,000-pound capacity. This is not a separate class of wrecker.

F. CLASS "D" WRECKER WITH ROTATER CRANE LIFT - Class "D" Wrecker with

Rotator Crane Lift shall be used for other non forensic recovery situations, when requested.

4.6. Required Equipment

Below is a list of additional required minimum equipment for all wreckers (all classifications):

A. Ten (10) flares for protection of an accident scene

B. Three (3) reflector triangles

C. Reflector vests

D. One (1) square shovel

E. One (1) heavy duty push broom with a minimum width of twenty-four (24) inches

F. One (1) ax

G. One (1) crowbar or prybar with a minimum length of thirty (30) inches

H. One (1) pair of bolt cutters with a minimum opening of 1/2 inch

I. One set of jumper cables

J. One (1) four-way lug wrench

K. One (1) flashlight

L. One (1) snatch block for each winch with manufacturer’s rating to match winch.

M. One (1) extra towing chain six to eight feet in length with hooks

N. Fifty (50) pounds of sand or equivalent

O. Five (5) gallons of commercial absorbent for minor fluid spills

P. Trash Can (5-gallon minimum)

Q. Gasoline (5 gallons minimum)

R. General hand tools, i.e., hammer, screwdriver, pry bar, wrenches, etc.

S. Flood light on hoist.

T. Plastic covering (visqueen plastic sheathing), tarp, and/or vehicle wrap.

U. One five (5) pound CO2, or dry chemical fire extinguisher or equivalent. The extinguisher must be of an approved type and have attached a current inspection tag. It must be mounted as to be readily accessible on every vehicle.

V. Each tow vehicle shall be equipped with a business-type communication radio or mobile telephone or cellular telephone. There shall be one radio or phone for each truck. Such equipment shall be licensed and approved by the Federal

Communications Commission. Such equipment shall enable the wrecker operator to communicate with his dispatcher from any point within the City. The

Contractor shall provide the City with at least two (2) telephone numbers at which the Contractor can be contacted at all times.

W. Additional equipment as carried by a professional towing and recovery contractor ordinarily and customarily matched to the capacity of the tow truck or car carrier.

If the Contractor’s equipment and/or supplies are inadequate or insufficient to handle a particular call for service, the Contractor shall obtain the proper equipment and/or supplies prior to responding to a service call.

4.7. Roadside Assistance

Roadside Assistance Service for vehicles shall mean starting vehicle, changing tires, or opening locked doors. The Contractor shall furnish gasoline and oil, or other automotive parts as needed to be invoiced at actual cost, with no markup. The City reserves the right to request verification of such materials and costs prior to payment of invoices.

No additional costs or charges other than the Flat Rate per Call (and Extra Charge Per

Mile, if service station location to disabled vehicle is over 30 miles) shall be paid by the

City for Roadside Assistance Services except for gasoline, oil, etc. as stated above and for time spent by Contractor’s at the scene of breakdown more than 30 minutes.

The Contractor shall invoice for and be paid for services actually rendered and approved

(e.g., If a disabled vehicle can be made operational by road service even though initial request was for towing services only).

A. Lockout service– When a driver cannot gain entry to their own vehicle. Any time a roadside service professional helps a driver open their vehicle, which falls under lockout service. Contractor usually can gain entry using a pump wedge or a long reach tool to unlock a door. If the roadside service professional cannot gain entry to the vehicle, then a towing charge for the corresponding Class will be charged to transport the vehicle to the designated area.

B. Tire Service – A service professional will report to requested location and replace the flat tire with the spare inside of the vehicle. The Contractor shall replace flat tires with the vehicle’s spare tire only and inflate the spare tire to the recommended tire pressure, (No Fix-A-Flat, plugs, or patches should be used).

C. Battery jump-start service – An attempt to start a vehicle by jump-starting the battery, unless otherwise advised by the manufacturer. For example, anyone driving an electric car should reference the owner’s manual, since they operate differently than most vehicles on the road and have fewer qualified service professionals. Generally, hybrid vehicles use the battery which powers the electric motor to turn over the gasoline engine, making it unlikely they would ever require a jump-start.

D. Extrication or winching service – The process of moving a vehicle if it is constrained or stuck. If it takes more than one service professional and truck to dislodge a vehicle, additional costs may be added as appropriate.

E. Fuel delivery service – Provided to drivers who run out of gas while driving. A service professional will come to your location with enough fuel to get the vehicle to the nearest gas station. Contractor shall supply five (5) gallons of fuel included either 87 octane or diesel.

4.8. Services for the Orlando Police Department (OPD)

The Contractor shall provide the following services for OPD.

A. Vehicle Storage - The City currently has limited vehicle storage facilities and therefore the Contractor shall provide storage for vehicles held over thirty (30) days. This is subject to change during awarded contract period.

B. Water Recovery - The Orlando Police Department will provide divers for vehicles completely submerged. The dive team will hook up the appropriate tow line to the submerged vehicle and run the tow line to the water's edge.

C. Hazardous Material Clean-up - Clean-up and disposal of hazardous material as required, mandated and/or licensed through federal, state, and local laws and approved by the investigating law enforcement agency/ officer.

D. Extraordinary Situations - Extraordinary situations shall be defined as, but not limited to, vehicles hanging over the edge of a bridge or overpass, overturned semi-truck/trailer with lost load blocking multiple lanes of traffic, vehicle off road in deep muck in swamp, or other situations requiring specialty or multiple trucks, or special equipment shall be determined by the police officer at the scene. The

Contractor may not initiate a request for an extraordinary situations tow. The fee for extraordinary situations shall be pro-rated in 15-minute increments and shall only encompass the time spent on recovery of the vehicle to a towable position.

E. Innocent Owner (Victim) Tows - When the owner or other person authorized to possess the vehicle was not the perpetrator of a crime or civil infraction. In no event shall an innocent owner have to pay or be charged towing or storage fees. The City, in the best interest of its citizens, does not want to cause any more victimization of the innocent owners. A Contractor may elect to provide the

City with free towing and storage for Innocent Owners by placing “$0.00” on the

Bid Price Form.

1. Recovered stolen vehicles.

2. Police Impound – when a vehicle tow requested for the following reasons.

a. Vehicles damaged by stop sticks when the owner/operator of the vehicle was not the intended target.

b. Vehicles damaged in crashes caused by or resulting from the pursuit of a criminal or criminal flight from apprehension where the owner/operator was not involved.

F. Unattended Vehicles

1. Unattended vehicles will be defined as illegally parked and may be subject to a Penalty Charge Notice. Unattended vehicles: duty to lock ignition, remove key, set brake, etc.

2. Unattended vehicles include those that are considered Police Directed Tows, they are authorized by a City Representative to be removed. Police Directed

Tows are the full responsibility of the agent, owner, or lessor of the vehicle to pay all towing charges, storage charges and any attorney or court cost associated with any Police Directed Tow.

G. Forfeiture - Any vehicle that may be seized for forfeiture. There will be no charge for storage of any vehicles or trailers seized for forfeiture if the Orlando Police

Department prevails in the forfeiture trial and obtains a final Judgment of

Forfeiture. If the Orlando Police Department does not prevail then the cost of the storage will be the sole responsibility of the owner of the vehicle.

A.

4.9. Services for the Fleet Management Division

The City owned or leased vehicles or trailers to be towed, provided road services (which does not include the adding of fuel) or stored under this portion of the Agreement are vehicles or trailers that an authorized representative of the Fleet Management Division or

City Representative has determined the need for towing, recovery, road service or storage by the Contractor. The City vehicles towed under the awarded contract will include but not be limited to electric vehicles (EVs), passenger cars, pickups, vans, light, medium and heavy trucks, and heavy equipment (i.e. Dump Trucks, Garbage Trucks, Street Sweepers, Police Cars, Fire Trucks, and Frontend Loaders).

4.10. Services for the Code Enforcement Division

The vehicles or trailers to be towed or stored under this portion of the Agreement are vehicles or trailers that an authorized representative of the Code Enforcement Division has requested be removed. City Representative has determined the towing services require towing, recovery, road service, or storage by the Contractor.

4.11. Services for Orlando Venues (Camping World Stadium, KIA Center, Leu Gardens and Mennello Museum)

The vehicles or trailers to be towed or stored under this portion of the Agreement are vehicles that an authorized representative of the Orlando Venues has requested to be removed. City Representative has determined the towing services require towing, recovery, road service or storage by the Contractor.

A. Unattended Vehicles

1. The service can include Unattended vehicles which will be defined as vehicles parked on Venue’s property that are impeding the performance of an event at the facilities.

2. Unattended vehicles include the following that are considered:

a. Police Directed Tows, they are authorized by a City Representative to be removed. Police Directed Tows are the full responsibility of the vehicle owner to pay all towing charges, storage charges and any attorney or court cost associated with any Police Directed Tows.

b. Innocent Victim Tows. These include tows moving the vehicle from certain parking spaces to another parking space when the vehicle is impeding the flow of traffic, illegally parked, etc. The City will determine at their sole discretion if moved vehicle(s) are considered Innocent Victim Tows. One example includes scams where a person posing to be parking attendant collects parking fees from patrons and directs the patron to park in a manner which causes their vehicle to be towed.

B. Extrication or Winching Service - The process of moving a vehicle if it is constrained or stuck.

C. Standby Services for Events - Orlando Venues may also request for one or more wreckers to be located on-site for the duration of a scheduled event to expedite services for event patrons. This service is also utilized by venues to move vehicles impending parking operations.

4.12. Annual Wrecker Inspection

Contractor shall submit proof of annual vehicle inspection at inception and at each contract renewal. This must be completed by a certified technician to perform Department

Transportation (D.O.T.) inspections. The operator must provide evidence of said inspections upon demand. The vehicle must be in good mechanical condition. Any wrecker that fails to comply with these inspections will be subject to immediate removal from the contract until which time it can be produced.

4.13. Storage Requirements

Contractor shall maintain the following storage requirements:

A. The Contractor shall have the capacity of storing passenger vehicles and up to tractor trailers (tractor only and up to with 53 ft. trailers with reefer units).

B. The Contractor shall maintain General Outside Storage spaces contiguous to its base of operations. All General Outside Storage spaces must be completely fenced and locked, with commercial grade fencing that is at least six (6) feet high. If using chain link type fencing, each post shall be properly secured and installed in a concrete base. All General Outside Storage spaces must be lighted at night. Any wire at the top of the wall or fence must be in addition to the six (6) feet.

C. The facility shall be well lighted and shall have video camera equipment on exterior of facility for stored vehicles capable recording twenty-four 24/7 with at least (10) days of recorded time storage as well as capable of clearly recording in the event of low light as a result of an outage and/or weather conditions resulting in poor lighting conditions.

D. All fences and locks shall be maintained in proper repair throughout the term of this Agreement. Any damage to such enclosures shall be repaired no later than eight (8) hours upon discovery to ensure proper protection for stored vehicles. However, the Contractor shall be responsible to provide security presence immediately upon discovery of the damage in such a manner to ensure safekeeping of stored vehicles while repairs are completed.

E. There shall be a large sign legible from the street on the office and/or the gate that clearly states the Contractor name and the twenty-four (24) hour phone number. The sign shall also include the hours of operation. The minimum normal office hours of operation required under this Contract are Monday - Friday 7:00 a.m. until 7:00 p.m., and from 8:00 a.m. to 1:00 p.m. on Saturday. Vehicles are to be released on a twenty-four (24) hours per day, seven (7) day-per-week basis.

F. No repair work or servicing of vehicles shall be permitted in the storage area.

G. When utilizing an outside storage space, the Contractor shall house a vehicle stored at the City’s request so a person may reasonably walk around the vehicle in an unobstructed manner.

4.14. Personnel

Contractor shall provide a listing of all key personnel that will be assigned to perform this

Contract and provide the City with an updated listing of all key personnel every six (6) months.

A. Designated Contact - The Contractor shall appoint a person or persons to act as a primary contact with the City. This person or back-up shall be readily available twenty-four (24) hours per day, 365 days per year by phone (voice mail/answering machine will not be acceptable) or in person and shall be knowledgeable of the terms of the contract.

B. Contractor and all assigned employees…