City of Holladay - Tracking Software

The City of Holladay is procuring comprehensive tracking software for its Community and Economic Development Department, Public Services Department, and Administration Department to replace its current solution and serve approximately 32,000 residents. The software must be a fully integrated, cloud-based system capable of managing permit applications, staff review workflows, record keeping, inspections, scheduling, work requests, citizen engagement, spatial mapping, online storage, and automated reporting for a 34-person staff that processed over 1,000 permits and 400 code enforcement cases in 2025. Vendors must submit proposals by Friday, April 3th, 2026, at 12:00 p.m. MST as a single PDF not exceeding 25 single-sided pages to jteerlink@holladayut.gov. Questions regarding the procurement must be submitted by March 20th, 2026, at 5:00 p.m. MST, with answers posted by March 25th, 2026. The City anticipates selecting finalists in mid-April, conducting interviews in late April, presenting recommendations to City Council in early May, and executing the contract between late May and July 2026. Proposals will be evaluated based on overall proposal suitability (30%), value and cost (40%), organizational experience (15%), and technical expertise (15%). Required submission elements include company profile and history, minimum three local government references, project development approach with timeline, identification of project manager and key personnel, and proof of proven strategies for on-time, on-budget delivery, along with detailed pricing information including line-item budgets for data import, implementation and training, and subscription cost escalation projections over five years.

The solicitation does not explicitly identify set-asides or restrictions on organizational type, meaning any qualified vendor may respond. The selected vendor must demonstrate the ability to integrate with existing systems including iWorQ, ESRI Online Pro, Bluebeam, Microsoft Outlook, Xpress Bill Pay, Caselle, and CivicRec. No incumbent vendor or current contractor is identified in the solicitation materials. The RFP requires vendors to provide strategies for maintaining budget and timeline adherence and to demonstrate their organizational experience in delivering similar solutions to local governments. No specific award value or budget range is disclosed in the available documentation, requiring interested vendors to contact the City directly for pricing expectations and financial parameters.