Cisco Cloud-Based WebEx Phone System

Wayne County Public Schools is soliciting sealed proposals for the Migration of Cisco On-Premises Phone System to Cloud-based WebEx Phone System under Bid No. WCPS-2526-01. The procurement involves transitioning from an on-premises Cisco CallManager (version 10.5.2) and Unity system to a cloud-based WebEx Calling solution across 35 locations. The project scope includes providing a cloud calling solution for 2,500 phones and extensions, supporting softphones, video endpoints, E911 compliance, and integrated collaboration tools. Specifically, the bid requires 2,200 Cisco Desk Phone 9851 (Carbon Black) units with accompanying licensing and professional services. Bids will be publicly opened on October 1, 2025, with fixed pricing requested through February 28, 2026. The solicitation emphasizes brand and part specificity, with no substitutions allowed to ensure equipment continuity. Key deliverables include system design, setup, migration assistance, and comprehensive telecommunications infrastructure transformation.

The solicitation does not explicitly mention set-aside designations or restrictions for specific enterprise types. The existing infrastructure involves approximately 2,500 Cisco phones with 2,400 user mailboxes currently operating on an on-premises system. Licensing components include a 5-year VCUBE license, Cisco DNA Advantage Cloud License, and A-FLEX-3 5-Year Licensing. The implementation will be conducted in a phased approach, with Wayne County Public Schools deploying phones internally while the service provider supports system design and migration. All devices will be shipped to 811 Bain St., Goldsboro, NC 27530. While specific budget ranges are not detailed, the comprehensive nature of the project suggests a significant investment in telecommunications infrastructure, encompassing hardware, implementation services, first-year licensing, and ongoing support. The total project represents a substantial technology upgrade for the county's communication systems.