BeyondTrust Remote Support Concurrent User Cloud

The County of San Mateo is issuing a competitive solicitation for BeyondTrust Remote Support Concurrent User Cloud software licenses through a formal quotation process. This procurement encompasses 41 concurrent user licenses distributed across multiple county departments, including the Information Services Department, Sheriff's Office, Department of Public Works, Probation, and Health Information Technology, with individual departmental allocations ranging from 1 to 13 licenses. The County requires vendors to submit detailed pricing bids utilizing the provided Pricing Bid Table in section 3, along with competitive quotations that include accurate lead times and itemized freight and delivery costs. Eligible respondents must be qualified, responsible vendors who are authorized by the manufacturer or publisher (BeyondTrust). Evaluation criteria include cost, conformity to specifications, and product availability, with the County planning to award a purchase order to the lowest responsive bid from a qualified vendor. The solicitation has a posted date of May 11, 2026, with a due date of May 7, 2026, and following bid evaluation, a County purchase order is expected to be issued. The one-year contract term was previously approved on April 17, 2026, with the purchase order assigned number PO0018362.

The procurement documentation indicates two known vendor resellers involved in previous or related procurement activities: CDW-G and Carahsoft, though final vendor selection remains pending. The licensing structure reflects differentiated pricing based on departmental allocation categories, with County CORE licenses and Subscription-Support licenses priced at $837.78 per concurrent user, while certain exclusion-chargeback allocations are priced at $2,900.00 per unit. The total estimated contract value is $87,000.10, with no applicable taxes, and the procurement has been incorporated into the County's FY26-27 approved budget. The deliverables are scheduled for shipment to 455 County Center. The solicitation does not indicate specific set-asides for disadvantaged enterprises or restrictions limiting respondent eligibility, suggesting this is an open competitive procurement available to all qualified manufacturers and authorized distributors.