22LCEHSHIXPMTRFR: RFR for the Health Insurance Exchange (HIX) Programs Management and Testing (PMT)

The Commonwealth of Massachusetts Executive Office of Health and Human Services (EOHHS) and the Commonwealth Health Insurance Connector Authority ("Health Connector") are seeking to procure a qualified vendor to provide Project Management Services and Testing and Validation Services for the Massachusetts Health Insurance Exchange/Integrated Eligibility System (MA HIX/IES) program. The selected vendor will be responsible for managing the MA HIX application release process, application and infrastructure changes, and executing governance and program management policies and procedures. Additionally, the vendor will be required to test application code prior to installation and develop and maintain a comprehensive testing program for all application and infrastructure changes. The vendor must have demonstrated experience in areas such as transition management, establishing and staffing a PMO, quality assurance, scheduling and control, and coordination across multiple vendors. The RFR has a posted due date of April 19, 2022 and a proposed contract effective date of September 1, 2022, with a full operational start date of February 1, 2023.

The procurement does not specify any set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendors for the MA HIX/IES program include Optum, Smartronix, and CSG Government Solutions. The RFR indicates the Commonwealth will maintain control over strategic planning, program governance, and vendor management, and the successful bidder will be expected to coordinate extensively with these and other entities to perform the required services. While pricing details are not provided, the RFR notes the payment provisions will be in accordance with the model contract, and EOHHS anticipates entering into a 3-year contract with a single successful bidder, with options to extend for up to 4 additional years.