Telephone Operator Services for U. S. Mission Spain & Andorra
Closed Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- 19SP5025Q0002
- Agency
-
US Embassy Madrid
US Consulates and Embassies, Department of State
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 56142 Telephone Call Centers
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Madrid Spain
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Embassy in Madrid is seeking a contractor to provide 24/7 remote telephone operator services for U.S. Mission Spain & Andorra. The Department of State requires bilingual (English and Spanish) operators capable of handling approximately 1,200 monthly calls, with specific language proficiency requirements at ILR level 4. Offerors must be registered in the System for Award Management (SAM) database and will be evaluated based on lowest price and technical acceptability, with the government potentially awarding the contract without further discussions. The solicitation requires electronic submission of proposals by January 15, 2025, at 4:00 p.m. CET, with questions due by January 6, 2025, and answers to be posted on SAM.gov on January 8, 2025. The anticipated contract award is scheduled for February 2025.
This solicitation is a 100% small business set-aside under NAICS code 561421 with a size standard of $19.0M. The contract will have a base year with two potential one-year option periods, with a minimum contract value of $4,000 and a maximum of $150,000. The place of performance is Madrid, Spain, and the service requires operators to handle calls in both English and Spanish, with English-only service outside of regular business hours (8:30am-5:30pm CET Monday-Friday). The contract will be a firm fixed-price type, and the contractor must provide daily, weekly, and monthly call reporting. Additionally, the solicitation includes attachments such as a holiday calendar for 2025 and a Cybersecurity Supply Chain Risk Management (C-SCRM) Questionnaire that vendors must complete as part of their proposal submission.
Notice text
The Embassy of the United States in Madrid invites interested offerors to submit a proposal for 24/7 remote telephone operator services for U.S. Mission Spain & Andorra.
The estimated number of calls per month is 1,200.
The anticipated performance period is for a base year, with two one-year option periods, if exercised by the Government. All responsible sources may submit a quotation, which will be considered.
The Government intends to award a contract resulting from this solicitation, on February 2025, to the lowest priced technically acceptable offeror who is a responsible contractor.
The Government may award the contract based on the initial offer without discussion. The resultant contract will be a firm fixed price type contract.
All contractors have to be registered in the SAM (System for Award Management) Database, https://sam.gov/content/home, when submitting an offer pursuant to FAR provision 52.204-7. The guidelines for registration in SAM are available at: https://www.fsd.gov/gsafsd_sp.
Electronic Submission/Responses: offers must be submitted electronically through the link provided in the solicitation, prior to the response date and time.
Files
| File | Type | Posted |
|---|---|---|
| Invitation Letter.pdf | ||
| Solicitation RFQ 19SP5025Q0002.pdf | ||
| ATTACHMENT A - 2025 Calendar of American and Local Holidays.pdf | ||
| ATTACHMENT B - C-SCRM Questionnaire.xlsx | XLSX spreadsheet |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Telephone Operator Services for U. S. Mission Spain & Andorra | Award Notice | |
| Questions & Answers -Telephone Operator Services for U. S. Mission Spain & Andorra | Solicitation | |
| This notice | Solicitation | |
| Telephone Operator Services for U. S. Mission Spain & Andorra | Pre-Solicitation |
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