Telephone Operator Services for U. S. Mission Spain & Andorra
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- 19SP5025Q0002
- Agency
-
US Embassy Madrid
US Consulates and Embassies, Department of State
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 56142 Telephone Call Centers
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Madrid Madrid Spain
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Embassy in Madrid, Spain is seeking a telephone operator service provider for its mission in Spain and Andorra, with a solicitation to be launched on SAM.gov. The Department of State requires 24/7 telephone operator services, estimating approximately 1,200 calls per month during the contract period. The anticipated contract structure includes a base year with potential two one-year option periods, and will be awarded to the lowest-priced technically acceptable offeror. All contractors must be registered in the System for Award Management (SAM) database to be eligible, and electronic submissions will be required through a link that will be provided in the full solicitation. The Government reserves the right to award the contract based on initial offers without further discussions, and the resultant contract will be a firm fixed-price type.
The pre-solicitation notice indicates this opportunity is set aside for small businesses in the Telephone Call Centers NAICS category (56142). While specific award value was not disclosed, the contract's scope involves managing 1,200 monthly calls across U.S. Mission locations in Spain and Andorra. Potential contractors will need to demonstrate technical capability to provide continuous telephone operator services and comply with all SAM registration requirements. The solicitation timeline shows the opportunity was posted on December 5, 2024, with responses due by January 15, 2025. Electronic submission will be the only accepted method for proposal delivery, emphasizing the need for digital preparedness among interested small business contractors.
Notice text
2 versions
Update #2 · Latest ·
Please note this solicitation is not ready to be issued as of this date. The Embassy of the United States in Madrid, Spain will launch the solicitation on the SAM.gov website when it is available.
This requirement is to provide 24/7 telephone operator services to U.S. Mission Spain and Andorra.
The estimated number of calls per month is 1,200.
The anticipated performance period is for a base year, with two one-year option periods, if exercised by the Government. All responsible sources may submit a quotation, which will be considered.
The Government intends to award a contract resulting from this solicitation to the lowest priced technically acceptable offeror who is a responsible contractor.
The Government may award the contract based on the initial offer without discussion. The resultant contract will be a firm fixed price type contract.
All contractors have to be registered in the SAM (System for Award Management) Database, https://sam.gov/content/home, when submitting an offer pursuant to FAR provision 52.204-7.
The guidelines for registration in SAM are available at: https://www.fsd.gov/gsafsd_sp
Electronic Submission/Responses: offers must be submitted electronically through the link that will be provided in the solicitation, prior to the response date and time.
Update #1 ·
Please note this solicitation is not ready to be issued as of this date. The Embassy of the United States in Madrid, Spain will launch the solicitation on the SAM.gov website when it is available.
This requirement is to provide 24/7 telephone operator services to U.S. Mission Spain and Andorra.
The estimated number of calls per month is 1,200.
The anticipated performance period is for a base year, with two one-year option periods, if exercised by the Government. All responsible sources may submit a quotation, which will be considered.
The Government intends to award a contract resulting from this solicitation to the lowest priced technically acceptable offeror who is a responsible contractor.
The Government may award the contract based on the initial offer without discussion. The resultant contract will be a firm fixed price type contract.
All contractors have to be registered in the SAM (System for Award Management) Database, https://sam.gov/content/home, when submitting an offer pursuant to FAR provision 52.204-7.
The guidelines for registration in SAM are available at: https://www.fsd.gov/gsafsd_sp
Electronic Submission/Responses: offers must be submitted electronically through the link that will be provided in the solicitation, prior to the response date and time.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Telephone Operator Services for U. S. Mission Spain & Andorra | Award Notice | |
| Questions & Answers -Telephone Operator Services for U. S. Mission Spain & Andorra | Solicitation | |
| Telephone Operator Services for U. S. Mission Spain & Andorra | Solicitation | |
| This notice | Pre-Solicitation |
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