RFP 12SAD120R0016 RD Application Sustainment Operations & Maintenance
Closed Solicitation Posted
- Solicitation number
- 12SAD120R0016
- Agency
-
Rural Housing Service
Department of Agriculture
- Responses due
- Set-aside
- Competitive 8(a)
Opportunity facts
- NAICS code
- 541511 Custom Computer Programming Services
- Place of performance
- Washington DC 20250 USA
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Department of Agriculture Rural Development Business Center seeks proposals to provide application sustainment operations and maintenance services across four focus areas: helpdesk support, production support operations, sustainment engineering, and legacy system enhancement or modernization planning using agile methods. Offerors must demonstrate their technical approach, qualifications and experience, management approach, quality control, and past performance. Proposals are due by September 21, 2020 and will be evaluated using a tradeoff process.
The solicitation is an 8(a) small business set-aside under NAICS code 541511 for custom computer programming services. The potential contract value is $47.6 million over a one-year base period and two one-year options. The incumbent contractor is ASRC Federal Data Solutions. Services will be performed at contractor facilities and two USDA sites. The work involves sustaining and enhancing the IT systems portfolio for Rural Development programs through activities such as tiered helpdesk support, production monitoring, and agile planning to incrementally address legacy system objectives.
Notice text
The United States Department of Agriculture (USDA) Rural Development (RD) Business Center has a need for contractor technology support in four focus areas:
- Focus Area 1: RD Application Helpdesk Support (O&M) - Tier 1, Tier 2, and Tier 3 helpdesk providing application support, User-Access Management (UAM), ticket management, ticket platform/system management, IT Service Management, training, reporting, and coordination for support of new production services.
- Focus Area 2: Production Support Operations (PSO) (O&M) – support PSO by implementing, enforcing, and maintaining separation of duties between IT development and operational support efforts and keep RD applications running smoothly by providing production support, monitoring/dashboard, analysis, incident management, and improving standard processes/procedures.
- Focus Area 3: Sustainment Engineering Team (SET) (O&M) - sustaining lifecycle support of deployed/production applications/systems, covering everything from new feature requests, bug fixes, product improvements, and process improvements, including consistency in the way the product source code is developed, tested, and managed. Implementing best practices to streamline a DevOps model for lowering cost/price of operations and maintenance (O&M) across the legacy RD system portfolio.
- Focus Area 4: Legacy System Enhancement and/or Modernization Planning (DME) - legacy system enhancement or modernization planning, using an Agile approach to address complex IT objectives incrementally in order to increase the likelihood of achieving workable solutions for attainment of those objectives.
Please see attached RFP 12SAD120R0016 Application Sustainment O-M, along with USDA RD App Sustain_List of Systems Supported, USDA RDTO Attachments, and USDA RD Application Sustainment O-M TASK ORDER 01.
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