RFP 12SAD120R0016 RD App Sus O_M- Amendment 0011.pdf

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RFP 12SAD120R0016 RD Application Sustainment Operations & Maintenance
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12SAD120R0016
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This document provides an amendment to a request for proposals for application sustainment operations and maintenance services from the United States Department of Agriculture Rural Development. The key services required include tier 1, 2 and 3 helpdesk support, user access management, ticket management, production support operations to keep applications running smoothly, sustainment engineering support covering new features, bug fixes and process improvements, and legacy system enhancement or modernization planning using an agile approach. The performance locations can be at the contractor's proposed facility. The amendment clarifies that enhancements under focus area 2 refer to government owned applications.

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RFP 12SAD120R0016 RD Application Sustainment Operations & Maintenance - Amendment 0011

Amendment 0011 is to provide:

• an updated response to Vendor question in Amendment 0008 where my reply contained a mistake.

Question 62

• For FA2, FA3 and FA4, can the contractor propose their own facility as the place of performance?

• For FA2, the enhancements refer to the existing applications, is it for the government owned application or the contractor owned applications?

USDA Response: Read question 61 response and see below.

• For FA2, FA3 and FA4, Tasks can be completed at any location and as stated in the PWS.

They may be completed remotely at vendor proposed location.

Currently all tasks are being supported remote/virtually in support of efforts to combat CoVid 19. USDA expects to have a mixed (virtual/in person) workforce, but largely does not expect the bulk of the contractors onsite at government locations unless requested to attend in-person meeting, which would be infrequent. The government has limited space available to house Vendor’s workforce, for this acquisition efforts, in its new DC or STL locations.

So, yes, the contractor may propose their own facility as the place of performance.

• For FA2, the enhancements refer to the government owned applications.

File details come from the government source that posted it. Updated .