DA01--Sole Source Miami VA Wayfinding Patient Navigation System

The Department of Veterans Affairs Technology Acquisition Center is soliciting a sole source SDVOSB contract for a unified digital wayfinding patient navigation system serving the Miami VA Health Care System (Bruce W. Carter VA Medical Center and William "Bill" Kling VA Clinic), with proposals due August 10, 2026. The award is restricted to Minuteman Technology Services LLC, a certified Service-Disabled Veteran-Owned Small Business, foreclosing competition outside that pool.

Place of performance is Miami, Florida (6725 NW 36th Street, Suite 695, with hardware shipments to Bruce W. Carter VAMC Doral Warehouse). The system comprises two primary channels: interactive kiosks providing text-first directions and a mobile application called Blue Dot for indoor navigation with Bluetooth Low Energy beacons. The solution must be ADA-compliant, meet Section 508/WCAG 2.1 AA accessibility standards, support English and Spanish languages, maintain 1–3 meter positioning accuracy, and avoid collection of Personal Healthcare Information. All work must comply with VA security requirements, including Zero Trust security controls and contractor personnel security investigations.

The contract is firm-fixed price with a 12-month base period and three optional 12-month renewal periods, estimated at $34 million total. Deliverables include six interactive kiosks with five-year warranties, BLE beacons with on-site installation, location services licensing, mobile app implementation, MinuteMaps wayfinding software licensing and hosting, and managed customer support. Installation and implementation must complete within three months of award. Contractor personnel must maintain weekly progress reports during implementation, transitioning to monthly reporting thereafter. The NAICS code is 541511, Custom Computer Programming Services; PSC is DA01.