36C10B26R0044.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B26R0044 08-3-2026

Laura Startek 848-377-5089 08-10-2026 12:00pm EDT

36C10B

Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

X

541511

$34 Million

N/A

See Delivery Schedule

36C10B

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

36C10A

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

Title: Miami VA Wayfinding Patient Navigation System

Type of Order: Firm Fixed Price

Contracting Officer: Matthew J. Truex, Matthew.Truex1@va.gov Contract Specialist: Laura Startek, Laura.Startek@va.gov

See CONTINUATION PAGE

Matthew J. Truex

36C10B26R0044

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

B.4 PRICE SCHEDULE

B.5 PRODUCT DESCRIPTION

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...60

C.4 52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (NOV

2025) (DEVIATION)

C.5 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL

LABOR RELATIONS ACT (NOV 2025) (DEVIATION)

C.6 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS

(DEVIATION APR 2026)

C.7 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.8 52.240-93 BASIC SAFEGAURDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (DEVIATION) (NOV 2025)

C.9 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR VERIFIED SERVICE-

DISABLED VETERAN-OWNED SMALL BUSINESSES (NOV 2022)

C.10 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (NOV 2022)

C.11 VAAR 852.239-76 INFORMATION AND COMMUNICATION TECHNOLOGY

ACCESSIBILITY (FEB 2023)

C.12 VAAR 852.247-71 DELIVERY LOCATION (OCT 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (AUG

2020)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.209-11 REPRESENTATION BY CORPORATIONS REGARDING DELINQUENT

TAX LIABILITY OR A FELONY CONVICTION UNDER ANY FEDERAL LAW (FEB 2016)

E.5 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.6 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (NOV 2025)

(DEVIATION)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.9 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.10 BASIS FOR AWARD

E.11 PROPOSAL SUBMISSION INSTRUCTIONS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C10B

Attn: Matthew J. Truex

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] See Section B.4 Price Schedule

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order;

those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti- Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C.

§ 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL

SUPPORT:

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support.

Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.cpars.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be http://www.cpars.gov/ considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.4 PRICE SCHEDULE

All deliverables will be destination inspection and acceptance and due 30 days after award unless otherwise specified. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government workday after the weekend or holiday. All deliverables will be electronically submitted to the VA PM, COR, and CS. All deliverables will be destination inspection and acceptance.

Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination

BASE PERIOD

Period of Performance: 12-months

CLIN / SLIN DELIVERABLE DESCRIPTION QTY UNIT UNIT PRICE TOTAL

0001 Installation & Implementation Services (One-time)

IAW PWS section 1.0.

Inspection/Acceptance: Destination

Period of Performance:

3 Months from Award Date

Electronic Submission to: PM/COR

1 LT $ $

0002 Kiosks (incl. 5 yr warranty, shipping, 48 hr tech svc)

IAW PWS section 1.1

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

6 EA $ $

0003 BLE Beacons + On-Site Installation (One-time)

IAW PWS section 1.1

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

0004 Location Services License

IAW PWS section 1.1

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

0005 DELIVERABLE: Location Directory Field Definitions & Sample Entries

IAW PWS section 1.1

Inspection/Acceptance: Destination

Due:

Four Months from Award Date.

Electronic Submission to: PM/COR

1 LT NSP NSP

0006 DELIVERABLE: Conversation Flow Diagrams & Intent Catalog

IAW PWS section 1.1

Inspection/Acceptance: Destination

Due:

Four Months from Award Date.

1 LT NSP NSP

0007 DELIVERABLE: Accessibility Test Plan & Results

IAW PWS section 1.1

Inspection/Acceptance: Destination

Due:

Four Months from Award Date.

Electronic Submission to: PM/COR

1 LT NSP NSP

0008 DELIVERABLE: Kiosk Site Readiness Checklist (power, network, mounting)

IAW PWS section 1.1

Inspection/Acceptance: Destination

Due:

Four Months from Award Date.

Electronic Submission to: PM/COR

1 LT NSP NSP

0009 DELIVERABLE: Blue Dot Calibration Playbook (pilot zones)

IAW PWS section 1.1

Inspection/Acceptance: Destination

Due:

Four Months from Award Date.

Electronic Submission to: PM/COR

1 LT NSP NSP

0010 Mobile App On-Site Implementation (One-time)

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

1 LT $ $

0011 MinuteMaps Wayfinding Software License & Hosting

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

0012 Mobile App Annual License

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

0013 DELIVERABLE: Weekly or Monthly Progress Reports

IAW PWS section 1.3

Inspection/Acceptance: Destination

Due: Within 30 days- Weekly Reports until fully implemented/Monthly Progress Reports thereafter for the life of the contract

Electronic Submission to: PM/COR

1 LT NSP NSP

0014 DELIVERABLE: Technical Kickoff Agenda

IAW PWS section 1.3.1

Inspection/Acceptance: Destination

Due: 3 days before kickoff meeting

0015 DELIVERABLE: Technical Kickoff Presentation

IAW PWS section 1.3.1

Inspection/Acceptance: Destination

Due: 3 days before kickoff meeting

Electronic Submission to: PM/COR

1 LT NSP NSP

0016 DELIVERABLE: Technical Kickoff Minutes

IAW PWS section 1.3.1

Inspection/Acceptance: Destination

Due: 3 days after kickoff meeting

Electronic Submission to: PM/COR

1 LT NSP NSP

0017 DELIVERABLE: Contractor Project Management Plan

IAW PWS section 1.3.2

Inspection/Acceptance: Destination

Due: 30 days after award and updated as required thereafter

Electronic Submission to: PM/COR

1 LT NSP NSP

0018 DELIVERABLE: Contractor Staff Roster

IAW PWS section 6.2

Inspection/Acceptance: Destination

Due: 30 days after award and updated as required thereafter

Electronic Submission to: PM/COR

TOTAL BASE PERIOD PRICE $

OPTION PERIOD 1

This 12-month option period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, Period of Performance shall be 12 months from expiration of the Base Period.

CLIN / SLIN DELIVERABLE DESCRIPTION QTY UNIT UNIT PRICE TOTAL

1001 Managed Services Customer Support

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

1002 MinuteMaps Wayfinding Software License & Hosting

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 EA $ $

1003 Mobile App Annual License

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

1004 Location Services License

IAW PWS section 1.1

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

1005 DELIVERABLE: Monthly Progress Reports

IAW PWS section 1.3

Inspection/Acceptance: Destination

Due: One month after option Start date and then monthly thereafter

Electronic Submission to: PM/COR

1 LT NSP NSP

1009 DELIVERABLE: Contractor Project Management Plan

IAW PWS section 1.3.2

Inspection/Acceptance: Destination

Due: Updated as required.

Electronic Submission to: PM/COR

1 LT NSP NSP

1010 DELIVERABLE: Contractor Staff Roster

IAW PWS section 6.2

Inspection/Acceptance: Destination

Due: Updated as required.

Electronic Submission to: PM/COR

TOTAL OPTION PERIOD ONE PRICE $

OPTION PERIOD 2

This 12-month option period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, Period of Performance shall be 12 months from expiration of Option Period 1.

CLIN / SLIN DELIVERABLE DESCRIPTION QTY UNIT UNIT PRICE TOTAL

2001 Managed Services Customer Support

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

2002 MinuteMaps Wayfinding Software License & Hosting

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

2003 Mobile App Annual License

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

2004 Location Services License

IAW PWS section 1.1

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

2005 DELIVERABLE: Monthly Progress Reports

IAW PWS section 1.3

Inspection/Acceptance: Destination

Due: One month after option start date and then monthly thereafter

Electronic Submission to: PM/COR

1 LT NSP NSP

2009 DELIVERABLE: Contractor Project Management Plan

IAW PWS section 1.3.2

Inspection/Acceptance: Destination

Due: Updated as required.

Electronic Submission to: PM/COR

1 LT NSP NSP

2010 DELIVERABLE: Contractor Staff Roster

IAW PWS section 6.2

Inspection/Acceptance: Destination

Due: Updated as required.

Electronic Submission to: PM/COR

TOTAL OPTION PERIOD TWO PRICE $

OPTION PERIOD 3

This 12-month option period may be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, Period of Performance shall be 12 months from expiration of Option Period 2.

CLIN / SLIN DELIVERABLE DESCRIPTION QTY UNIT UNIT PRICE TOTAL

3001 Managed Services Customer Support

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

3002 MinuteMaps Wayfinding Software License & Hosting

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

3003 Mobile App Annual License

IAW PWS section 1.2

Inspection/Acceptance: Destination

Period of Performance:

12 Months

3004 Location Services License

IAW PWS section 1.1

Inspection/Acceptance: Destination

Period of Performance:

12 Months

Electronic Submission to: PM/COR

1 LT $ $

3005 DELIVERABLE: Monthly Progress Reports

IAW PWS section 1.3

Inspection/Acceptance: Destination

Due: One month after option start date and then monthly thereafter

Electronic Submission to: PM/COR

1 LT NSP NSP

3009 DELIVERABLE: Contractor Project Management Plan

IAW PWS section 1.3.2

Inspection/Acceptance: Destination

Due: Updates as required.

Electronic Submission to: PM/COR

1 LT NSP NSP

3010 DELIVERABLE: Contractor Staff Roster

IAW PWS section 6.2

Inspection/Acceptance: Destination

Due: Updated as required.

Electronic Submission to: PM/COR

1 LT NSP NSP

TOTAL OPTION PERIOD THREE PRICE $

PRICE SUMMARY

BASE PERIOD $

OPTION PERIOD 1 $

OPTION PERIOD 2 $

OPTION PERIOD 3 $

GRAND TOTAL BASE AND ALL OPTIONS $

B.5 PRODUCT DESCRIPTION

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Health Administration (VHA)

Miami VA Health Care System

Miami VA Wayfinding Patient Navigation System

Date: June 29, 2026

VA-26-00070397

PD Version Number: 1.1

1.0 PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA) Veterans Integrated Service Network (VISN) 8, Miami VA Health Care System (Bruce W. Carter VA Medical Center and William “Bill” Kling VA Clinic) requires a Wayfinding Patient Navigation System. Miami VA requires a unified digital wayfinding ecosystem that serves visitors, patients, and staff across two channels: Interactive kiosks and mobile Blue Dot indoor navigation. The solution will prioritize English and Spanish for Miami’s community, meet Section 508 accessibility (Accessibility routing aligns to ADA/ABA scoping & technical provisions for accessible routes and signage), and avoid collection of Personal Healthcare Information. As authoritative indoor maps are not available at this time, Blue Dot will launch with a staged/limited pilot in priority areas, while kiosks provide robust, text-first directions immediately. The Contractor shall furnish all labor, materials, equipment, and project management necessary to develop an ADA-compliant, standardized wayfinding system that aligns with VA branding and environmental standards.

The requirement is for comprehensive wayfinding supplies and services, including the design, fabrication, and installation of interior and exterior signage, maps, directional markers, and related communication elements. These supplies and services support a standardized, ADA-compliant wayfinding system across the facility.

The intended use is to improve navigation for patients, visitors, and staff, reduce confusion, enhance the overall customer experience, and support efficient movement throughout the campus. The wayfinding system will ensure clear, consistent, and accessible directions, contributing to better operational flow and reduced staff time spent providing directions.

Facility Locations:

Bruce W. Carter VA Medical Center 1201 N.W. 16th Street Miami, FL 33125

William “Bill” Kling VA Clinic 9800 W. Commercial Blvd Sunrise, FL 33351

1.1 SPECIFIC OBJECTIVES

The Contractor shall provide a solution that meets the following objectives:

• Deliver accurate, bilingual wayfinding for visitors, patients, and staff via kiosks and mobile.

• Reduce in-person wayfinding inquiries at information desks and main lobbies.

• Meet Section 508/WCAG 2.1 AA accessibility standards.

• Launch in 90 days, establishing analytics and a governance model for continuous updates.

The Contractor provided solution shall include the following:

• Interactive Kiosks: Touch-friendly directories, search, and QR handoff to mobile.

Wayfinding (web, kiosk) shall include:

o Bilingual Translation (English & Spanish).

o Directory search, step-by-step directions, printable/QR share to mobile.

o Web widget for public use o Error handling, fallbacks, and escalation guidance (e.g., Info Desk numbers).

o Kiosk UI/UX (large touch targets, high contrast; bilingual).

o Directory browsing, top destinations, alerts (closures/relocations).

o QR code handoff to mobile directions; remote monitoring and content synchronization plan.

• Mobile Blue Dot: Real-time indoor positioning pilot in defined priority zones; integrated routing. Mobile Blue Dot shall include:

o Real-time indoor positioning (BLE beacons or Wi Fi based) in priority areas (e.g., Main lobby → Pharmacy/Lab corridors; Specialty Clinics).

o Turn-by-turn routing where feasible; text-first guidance elsewhere.

o Accuracy targets: 1–3 meters in pilot zones, documented calibration procedures.

• Content, Governance & Documentation: Text-first directions; location directory (departments, clinics, services, hours). The contractor shall provide the following:

o Location directory (departments, clinics, services, hours, access points).

o Governance workflow: Draft → SME review → Approval → Publish.

o SOPs: content updates, kiosk maintenance, troubleshooting, incident management.

o Training: quick reference for front desk, volunteer services; admin guide for

Communications/FMS.

• Analytics & Reporting: The Contractor shall provide:

o Unified analytics dashboards (kiosk, mobile): usage, resolution rates, accuracy, CSAT.

• Accessibility & Compliance: Section 508; privacy protections; security alignment with VA directives. The Contractor shall provide:

o Section 508/WCAG 2.1 AA conformance test results.

o Privacy Impact & security alignment documentation (no PHI; minimal PII).

• Training & Handoff: Documentation and admin training for Communications, FMS, Clinical/Admin.

Deliverables:

A. Location Directory Field Definitions & Sample Entries B. Conversation Flow Diagrams & Intent Catalog C. Accessibility Test Plan & Results D. Kiosk Site Readiness Checklist (power, network, mounting) E. Blue Dot Calibration Playbook (pilot zones)

1.2 SALIENT CHARACTERISTICS

The Contractor shall provide Platform & Hosting to include:

• Cloud based hosting system allowing remote content updates by vendor

• All wayfinding software licenses, hosting, implementation, and kiosk hardware to be provided by vendor The Contractor shall provide Kiosk Technology to include:

• OS in kiosk mode remote updates/system health checks.

• WebView or native kiosk app embedding Wayfinding Map directory.

• Offline fallback content for basic directions; network-aware syncing.

The Contractor shall provide Mobile Blue Dot to include:

• Indoor positioning via BLE beacons and/or Wi-Fi-based techniques, calibrated for pilot zones.

• 2D corridor-level routing; expand to broader coverage as maps/floorplans become available.

The Contractor shall provide Unified Data & Routing to include:

• Central location directory (SharePoint list/CSV/API).

• Text-first routing (landmarks, elevators, restrooms, reception points) while map assets are unavailable.

• When maps become available: standardize floorplan data and routing graph; align kiosks/mobile/chat to shared routes.

The Contractor shall provide Accessibility & Language to include:

• Compliance with WCAG 2.1 AA: keyboard navigation, screen reader labels, focus management, contrast ratios.

• English & Spanish at launch; plain language; culturally appropriate phrasing for Miami users.

• Evaluation for Haitian Creole, depending on community needs and capacity.

The Contractor shall provide Security, Privacy & Compliance to include:

• No PHI collection; minimize PII in telemetry; anonymized logs.

• Align with VA Directive 6500 (Information Security), and Section 508.

• Operate under existing VA approvals.

The Contractor shall demonstrate/provide/meet the following solution Acceptance Criteria:

• Bilingual content published.

• Kiosks operational at designated locations; QR handoff works reliably.

• Blue Dot pilot active in agreed priority zones with documented accuracy.

• 508 conformance validated; no PHI collected; security artifacts complete.

• Analytics dashboards show baseline usage and KPIs; admins trained; hypercare active.

1.3 REPORTING REQUIREMENTS

The Contractor shall provide the COR with weekly through installation and then monthly thereafter Progress Reports in electronic form in Microsoft Word and Project formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding Week or Month.

The Weekly or Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The report shall also include an itemized list of all Information and Communication Technology (ICT) deliverables and their current Section 508 conformance status. The Contractor shall monitor performance against the CPMP and report any deviations.

It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues.

(If a specific minimum teleconference progress meeting timeframe (weekly or monthly) is required between the Contractor and COR, please indicate as such.)

Deliverable:

A. Weekly or Monthly Progress Report

1.3.1 TECHNICAL KICK-OFF MEETING

A technical kickoff meeting shall be held within 10 days after award. The Contractor shall coordinate the date, time, and location (can be virtual) with the Contracting Officer (CO), as the Post-Award Conference Chairperson, the VA PM, as the Co-Chairperson, the Contract

Specialist (CS), and the COR. The Contractor shall provide a draft agenda to the CO and VA PM at least five (5) calendar days prior to the meeting. Upon Government approval of a final agenda, the Contractor shall distribute to all meeting attendees. During the kickoff-meeting, the Contractor shall present, for review and approval by the Government, the details of the intended approach, work plan, and project schedule for each effort via a Microsoft Office PowerPoint presentation. At the conclusion of the meeting, the Contractor shall update the presentation with a final slide entitled “Summary Report” which shall include notes on any major issues, agreements, or disagreements discussed during the kickoff meeting and the following statement “As the Post-Award Conference Chairperson, I have reviewed the entirety of this presentation and assert that it is an accurate representation and summary of the discussions held during the Technical Kickoff Meeting for the Miami VA Wayfinding Patient Navigation System.” The Contractor shall submit the final updated presentation to the CO for review and signature within three (3) calendar days after the meeting. The Contractor shall also work with the CS, the Government’s designated note taker, to prepare and distribute the meeting minutes of the kickoff meeting to the CO, COR and all attendees within three (3) calendar days after the meeting. The Contractor shall obtain concurrence from the CS on the content of the meeting minutes prior to distribution of the document.

Deliverables:

A. Technical Kickoff Meeting Agenda B. Technical Kickoff Meeting Presentation C. Technical Kickoff Meeting Minutes

1.3.2 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline CPMP shall be concurred upon by the Government and updated in accordance with Section B of the contract. The Contractor shall update and maintain the VA Program Manager (PM) approved CPMP throughout the PoP.

A. Contractor Project Management Plan

1.4 PERIOD OF PERFORMANCE

The base period of performance shall consist of 12-months, and includes three(3) 12-month options for continued maintenance and support. The Contractor shall meet the following performance milestones for the base period:

• Month 1 — Initiation & Foundations (Weeks 1–4) o Charter, requirements, risk register; finalize pilot zones for Blue Dot.

o Start content inventory.

o Kiosk placement plan with FMS; hardware/software configuration approach.

o Blue Dot plan: beacon/Wi-Fi strategy, calibration schedule.

• Month 2 — Build & Integrations (Weeks 5–8) o Develop kiosk UI; implement QR handoff.

o Implement Blue Dot in pilot zones; accuracy calibration cycles.

o Bilingual content finalized; accessibility reviews begin.

o Analytics wiring; admin training drafts.

• Month 3 — Test, Launch & Hypercare (Weeks 9–12) o UAT with Communications, FMS, Clinical/Admin; fix findings.

o Section 508 validation; security artifacts finalized.

o Deploy kiosks o Hypercare (30 days): on-call support, analytics tuning, post-launch enhancements.

• Months 4 - 12 – Maintenance and Support Note: If map/floorplan assets become available during the project, Blue Dot coverage can be expanded and kiosks enhanced with interactive map overlays.

2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING

ALL INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

On January 18, 2017, the Access Board issued a final rule that updated accessibility requirements covered by Section 508 and refreshed guidelines for telecommunications equipment subject to Section 255 of the Communications Act. The final rule went into effect on January 18, 2018. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION

TECHNOLOGY (ICT) STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: Revised 508 Standards and 255 Guidelines (access-board.gov). A single PDF file version of the Revised Section 508 Standards and 255 Guidelines will be supplied upon request, or can be obtained from the Access Board website. Federal agencies must comply with the Rehabilitation Act of 1973, as amended.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

☐ E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines)

☒ E204 Functional Performance Criteria ☒ E206 Hardware Requirements ☒ E207 Software Requirements ☒ E208 Support Documentation and Services Requirements

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive https://www.access-board.gov/ict/ https://www.access-board.gov/ict/ technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery. The Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

3.0 INFORMATION TECHNOLOGY USING SUSTAINABLE

PRODUCTS

The Contractor shall comply with Sections 524 and Sections 525 of the Energy Independence and Security Act of 2007; Section 104 of the Energy Policy Act of 2005; Executive Order 14148, “Initial Rescissions of Harmful Executive Orders and Actions,” dated January 20, 2025;

Executive Order 13221, “Energy-Efficient Standby Power Devices,” dated August 2, 2001; and the Revolutionary Federal Acquisition Regulation (FAR) Overhaul (RFO) to provide ENERGY STAR® certified and Federal Energy Management Program (FEMP) Designated Low Standby Power information technology products, see https://www.energy.gov/femp/search-energy-efficient-products. See http://www.energystar.gov for complete product specifications and updated lists of Energy Star certified products. FEMP low standby power product listing can be found at https://www.energy.gov/femp/low-standby-power-product-list.

The Contractor shall provide products that meet the definition of sustainable products if the products are delivered to the Government; furnished by the Contractor for use by the Government, incorporated into the construction of a public building or public work, or acquired by the Contractor for use in performing services under a Government contract where the cost of the products is a direct cost to a Government contract (versus costs which are normally applied to a contractor's general and administrative expenses or indirect costs).

Specifically, the Contractor shall provide sustainable products under this contract in accordance with RFO 52.223-23 (NOV 2025). The applicable products with their associated certification and/or designation required (e.g. Energy Star, FEMP Low Standby Power) are identified within the product requirements specifications in this PD. The Contractor shall self-certify that its proposed products meet the certification(s) and/or designation(s) specified.

4.0 SHIPMENT OF HARDWARE OR EQUIPMENT

Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination

Ship To and Mark For:

Primary Alternate Name: Bruce W. Carter VAMC

Doral Warehouse Name: Bruce W. Carter VAMC

Doral Warehouse c/o Kevin Lovelist

Address: 6725 NW 36th Street, Suite 695, Miami, FL 33166

Address: 6725 NW 36th Street, Suite 695, Miami, FL 33166 https://www.energy.gov/femp/search-energy-efficient-products https://www.energy.gov/femp/search-energy-efficient-products http://www.energystar.gov/ https://www.energy.gov/femp/low-standby-power-product-list

Primary Alternate Voice: Voice:

Email: Email: Kelvin.Lovelist@va.gov

Facility POC: Bobby Burley – Warehouse Supervisor 786-382-3321 305-575-7000 ex15543 Bobby.Burley@va.gov

Material Handlers:

Nicolas.DeLaCruz@va.gov Charles.Woods6@va.gov

(The Doral Warehouse shall be provided the expected time of delivery prior to delivery.

Delivery specifics should be relayed prior to shipment to include but not limited to, # of pallets, dimensions, weight, any unique storage disposition requirements, etc.)

4.1 NATIONAL ACQUISITIONS

N/A

5.0 GENERAL REQUIREMENTS

5.1 VA TECHNICAL REFERENCE MODEL

The Contractor shall comply with the VA OIT Technical Reference Model (VA TRM).

Compliance with the VA TRM is achieved by using only technologies and standards that are listed as approved for use in the VA TRM. The Contractor shall provide all necessary information requested by VA to ensure TRM approval is obtained prior to use on VA’s network.

5.2 ZERO TRUST – VA CRITICAL SECURITY CONTROLS

VA has established minimum mandatory security requirements and requires that any network connected software system or service must meet the VA Critical Security Controls as outlined in the VA Memorandum, “VA Security Controls”, https://www.voa.va.gov/DocumentView.aspx?DocumentID=5010. VA Critical Security Controls identify the minimum mandatory requirements that must be implemented across all VA enterprise infrastructure, cloud computing environments, information systems, networks, and specialized devices (medical devices/systems, special-purpose systems, and research scientific computing devices) that process, store, and/or transmit VA data. Effective July 1, 2025, the Contractor shall implement these VA Critical Security Controls, within any network connected software system or service prior to being authorized for use in the VA. This functional requirement is not negotiable, and Plan of Action & Milestones (POAM) will not be accepted in the event these controls cannot be implemented for new systems. Critical Security Controls are intended to increase VA’s security posture and provide security and privacy risk visibility into the mailto:Bobby.Burley@va.gov mailto:Nicolas.DeLaCruz@va.gov mailto:Charles.Woods6@va.gov https://www.voa.va.gov/DocumentView.aspx?DocumentID=5010

VA network and is not a new requirement. The Contractor’s failure to maintain these VA Critical Controls after implementation will result in VA discontinuing the use of the system.

5.3 SOCIAL SECURITY NUMBER (SSN) REDUCTION

The Contractor solution shall support the Social Security Number (SSN) Fraud Prevention Act (FPA) of 2017 which prohibits the inclusion of SSNs on any document sent by mail. The Contractor support shall also be performed in accordance with Section 240 of the Consolidated Appropriations Act (CAA) 2018, enacted March 23, 2018, which mandates VA to discontinue using SSNs to identify individuals in all VA information systems as the Primary Identifier. The Contractor shall ensure that any new IT solution discontinues the use of SSN as the Primary Identifier to replace the SSN with the Integrated Control Number (ICN) in all VA information systems for all individuals. The Contractor shall ensure that all Contractor delivered applications and systems integrate with the VA Master Person Index (MPI) for identity traits to include the use of the ICN as the Primary Identifier. The Contractor solution may only use a Social Security Number to identify an individual in an information system if and only if the use of such number is required to obtain information VA requires from an information system that is not under the jurisdiction of VA.

5.4 INTERNET PROTOCOL VERSION 6 (IPV6)

The Contractor solution shall support IPv6-Only based upon the memo issued by the Office of Management and Budget (OMB) on November 19, 2020 (https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf). Which defines IPv6-only as the state of an operational system or service when IPv4 protocol functions (addressing, packet forwarding) are not in use.

The NIST USGv6 profile defines technical requirements for a product to be capable of operating in IPv6-Only environments. IPv6-Only technology, in accordance with the USGv6 Program (https://www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1), NIST Special Publication (SP) 500-267B Revision 1 “USGv6 Profile” (https://doi.org/10.6028/NIST.SP.500- 267Br1), and NIST SP 800-119 “Guidelines for the Secure Deployment of IPv6” (https://doi.org/10.6028/NIST.SP.800-119), compliance shall be included in all IT infrastructures, application designs, application development, operational systems and sub-systems, and their integration. In addition to the above requirements, all devices, applications, and systems shall support all applicable functionality on native IPv6-Only as well as dual stack (IPv6 / IPv4) connectivity without additional memory or other resources being provided by the Government, so that they can function in a mixed environment. All public/external facing servers and services (e.g., web, email, DNS, ISP services, etc.) shall support native IPv6-Only and dual stack (IPv6 / IPv4) users and all internal infrastructure and applications shall support using native IPv6-Only and dual stack (IPv6 / IPv4) for all functionality and operations.

5.5 SOFTWARE AND LICENSING REQUIREMENTS

The Contractor shall be responsible for the provision of all software licenses and any associated licensing maintenance required for any development, delivery, integration, operation, and/or maintenance associated with its proposed application(s), software products, software solution, and/or system including, but not limited to, any and all application(s), software and/or software products that comprise, are a part of, or integrate with the Contractor’s proposed application(s), software products, software solution, and/or system for the life of any resulting contract.

https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf https://www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1 https://doi.org/10.6028/NIST.SP.500-267Br1 https://doi.org/10.6028/NIST.SP.500-267Br1 https://doi.org/10.6028/NIST.SP.800-119

5.6 TRUSTED INTERNET CONNECTION (TIC)

The Contractor solution shall meet the requirements outlined in Office of Management and Budget Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative“ (https://www.whitehouse.gov/wp-content/uploads/2019/09/M-19-26.pdf), VA Directive 6513 “Secure External Connections”, and shall comply with the TIC 3.0 Core Guidance Documents, including all Volumes and TIC Use Cases, found at the Cybersecurity & Infrastructure Security Agency (CISA) (https://www.cisa.gov/publication/tic-30-core-guidance-documents.)

6.0 SECURITY AND PRIVACY REQUIREMENTS

6.1 POSITION/TASK RISK DESIGNATION LEVEL(S)

In accordance with VA Handbook 0710, Personnel Vetting Program, the position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the PD are:

Position Sensitivity and Background Investigation Requirements by Service Task/Item Number

Service Task / Item Number

Tier1 / Low Risk Tier 2 / Moderate Risk

Tier 4 / High Risk

1.0 ☒ ☐ ☐

1.1 ☒ ☐ ☐

1.2 ☒ ☐ ☐

1.3 ☒ ☐ ☐

1.4 ☒ ☐ ☐

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals, based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working, in accordance with their submitted proposal.

6.2 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

Contractor Responsibilities:

a. The Contractor shall prescreen all personnel requiring access to the computer systems to ensure they maintain the appropriate Background Investigation, and are able to read, write, speak, and understand the English language.

b. Within 3 business days after award, the Contractor shall provide a roster of Contractor and Subcontractor employees to the COR to begin their background investigations in accordance with the PAL template artifact. The Contractor Staff https://www.whitehouse.gov/wp-content/uploads/2019/09/M-19-26.pdf https://www.cisa.gov/publication/tic-30-core-guidance-documents

Roster shall contain the Contractor’s Full Name, Date of Birth, Place of Birth, individual background investigation level requirement (based upon Section 6.2.1 Tasks), etc. The Contractor shall submit full Social Security Numbers either within the Contractor Staff Roster or under separate cover to the COR. The Contractor Staff Roster shall be updated and provided to VA within 1 day of any changes in employee status, training certification completion status, Background Investigation level status, additions/removal of employees, etc. throughout the Period of Performance.