Conflict Management Services - Internal

The Department of the Interior's Interior Business Center seeks a single contractor to provide internal conflict management services through a five-year Indefinite Delivery/Indefinite Quantity (IDIQ) contract. Services include mediation, facilitation, training, and administrative support delivered by qualified conflict management professionals across all geographic regions where the Department operates, potentially at any of its 1,900 locations. The contractor must provide personnel in four labor categories—Subject Matter Expert (20 years' experience), Senior Conflict Management Professional (15 years), Mid-Level CMP (8-14 years), and Junior-Level CMP—each with specific education and specialized training requirements in mediation and complex process facilitation. Evaluation will assess past performance across multiple dimensions including quality of product or service, program management, timeliness of performance, business relations, transition capabilities, employee retention, and cost control. The proposal deadline is December 22, 2025, and the contract performance period runs from January 17, 2026 through January 16, 2031.

This solicitation is designated as a 100% small business set-aside, with Collaborent, LLC identified as the current incumbent contractor. The contract carries a maximum ceiling value of $8 million with a guaranteed minimum order of $25,000, though no funding is provided on the base IDIQ contract itself—all requirements will be awarded via individually funded task orders issued on a Time-and-Materials, Labor-Hour, or Firm-Fixed Price basis. The Department anticipates 35-50 mediation cases per fiscal year, approximately 25 percent of which are expected to be EEO-related. Prime contractors may subcontract no more than 50 percent of the government-paid contract amount to firms that are not similarly situated small businesses. Performance will be required throughout the continental United States and all territories where the Department operates, with contractors expected to provide services virtually approximately 5 percent of the time.