Sol_140D0425R0029.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

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FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

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541612

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED ORD34

REQUEST FOR

PROPOSAL

(RFP)

INVITATION

FOR BID (IFB)

10. THIS ACQUISITION ISCODE

REQUEST FOR

QUOTE (RFQ)

14. METHOD OF SOLICITATION

13b. RATING

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS):

SMALL BUSINESS

12/22/2025 1400 ES

11/21/2025

5718421131Michelle Harvey (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

140D0425R0029

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 112 OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

15. DELIVER TO

Herndon VA 20170 Suite 2000A 381 Elden Street Acquisition Services Directorate

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$29

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS

BLOCK IS MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS THIS CONTRACT IS A RATED

ORDER UNDER THE DEFENSE

PRIORITIES AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

8(A)

Interior Business Center, AQD

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

24.

AMOUNT

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ITEM NO.

ADMINISTERED BY:

Interior Business Center, AQD Acquisition Services Directorate 381 Elden Street Suite 2000A Herndon VA 20170 USA The Department of the Interior (DOI), Interior Business Center (IBC), Acquisition Services Directorate (AQD), is issuing a Request for Proposal (RFP) to award a commercial services, Indefinite Delivery/Indefinite Quantity

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

DATED

Michelle Harvey

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Government Use Only)

OFFER

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT: REFERENCE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 11/2021) BACK

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ITEM NO.

(IDIQ) contract.

The purpose of Solicitation 140D0425R0029 is to acquire commercial Conflict Management Services for the DOI, Office of Collaborative Action and

Dispute Resolution

(CADR) via a proposed single-award, five-year

IDIQ Contract.

The resultant contract will have a five-year ordering period. Individual requirements will be awarded via funded task orders under this IDIQ contract. There will be no funding on the IDIQ contract.

All offerors must be registered in the System for

Award Management (SAM) database at http://www.sam.gov by the closing date/time of the solicitation.

Period of Performance: 01/17/2026 to 01/16/2031

00010 Conflict Management Services - Internal

Labor Hours

Other Direct Costs (ODCs)

Travel

*** See Attachment 1 Contract Labor Rates Price for pricing. Do not enter amounts on 1449.

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

112 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 112

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

140D0425R0029

Product/Service Code: R499

Product/Service Description: SUPPORT-

PROFESSIONAL: OTHER

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

Solicitation – Conflict Management Services – Internal 140D0425R0029

Section B – Services

B.1 Overview

This acquisition is for internal collaboration and conflict management services on behalf of the Department of the Interior (DOI), Office of the Secretary, under the Assistant Secretary for Policy, Management and Budget (PMB), Office of Collaborative Action and Dispute Resolution (CADR) by DOI, Interior Business Center (IBC), Acquisition Services Directorate (AQD).

This requirement provides commercial conflict management services to assist with the management of conflicts that arise between DOI parties; to include high-quality mediators, facilitators, executive and conflict coaches, trainers, ombuds experts, organizational development experts, change management experts, and other individuals involved in the field of conflict management.

B.2 Anticipated Award Type

(a) This requirement is anticipated to be a non-personal service, single award Indefinite-Delivery /Indefinite-Quantity (IDIQ) contract issued by the DOI, IBC, AQD on behalf of the DOI CADR.

(b) This IDIQ contract type is for a performance-based acquisition to procure commercial conflict management services. The services acquired under this contract are not considered inherently governmental and shall not be performed in any manner to be construed as personal services.

(c) This IDIQ contract only allows for the issuance of task orders (TO) on a Time-and-Materials (T&M), Labor-Hour (LH), or Firm-Fixed Price (FFP) basis, in accordance with Federal Acquisition Regulation (FAR) 12.207(c)(3).

(d) The Government may issue T&M, LH, or FFP TO’s against the IDIQ contract for severable and non-severable services. The TOs may only be issued by an AQD Contracting Officer (CO).

The Contractor shall perform work under this contract as specified in writing by the CO.

(e) The Government will only be obligated for the items specified in individual TOs. The actual number of hours and labor categories will be negotiated at the TO level.

(f) TOs may include Labor, as well as Other Direct Costs (ODCs), and/or Travel; each as separate line items. TOs shall not change any terms or conditions of the IDIQ contract.

B.3 Combined Synopsis/Solicitation for Commercial Items

(a) This is a combined synopsis/solicitation for commercial items prepared in accordance with (IAW) the format in the FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested, and a separate solicitation will not be issued.

(b) Solicitation 140D0425R0029 is issued as a Request for Proposal (RFP) utilizing FAR Part 15, Contracting by Negotiation.

(c) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2025-06 October 1, 2025.

(d) This combined synopsis/solicitation is being issued as a 100% small business set-aside. The North American Industry Classification System (NAICS) code is 541612 – Human Resource Consulting Services with a size standard of $29 Million. The Products and Services Code (PSC) is R499 – Support – Professional, Other.

(e) This RFP includes one (1) five (5) year period of performance and one six (6) month option to extend services IAW FAR 52.217-8.

(f) The description of this requirement can be found in the incorporated Performance Work Statement (PWS).

(g) Final inspection and acceptance of all work performed, reports, and other deliverables will be performed by the Contracting Officer’s Representative (COR).

(h) The provision at FAR 52.212-1, Instructions to Offerors – Commercial, applies to this acquisition and the RFP includes an addendum to the provision.

(i) The provision at FAR 52.212-2, Evaluation – Commercial Items, applies to this acquisition and the RFP includes an addendum to the provision.

(j) Offerors shall submit the provision at FAR 52.212-3, Offeror Representations and Certification – Commercial Products and Commercial Services (OCT 2025) with its offer (in Volume III). The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (v) of this provision.

(k) The clause at FAR 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services, applies to this acquisition and a statement regarding any addenda to the clause.

(l) The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statues or Executive Orders – Commercial Products and Commercial Services (OCT 2025) applies to this acquisition.

(m) This RFP contains additional contract requirements and terms and conditions.

(n) Proposals submitted in response to this RFP shall be received by the date and time stated in this RFP to be considered for award. See submission instructions in this RFP, in Section L.

(o) The Contracting Officer (CO) for this RFP is Michelle Harvey and can be reached at michelle_harvey@ibc.doi.gov.

B.4 Place of Performance

The specific place of performance will be designated by the Government at the TO level. The Contractor shall have the resources to provide Conflict Management Professionals (CMPs) in all the geographic regions in which the DOI operates. The place of performance may be any one of the 1,900 DOI locations across the United States (U.S.), Puerto Rico, Virgin Islands, U.S.

Territories, and Freely Associated States. The projected geographical distribution of work is captured in the table below:

B.5 Hours of Work

The Government requires ready access to the Contractor’s personnel during normal Government business hours of 9:00 a.m. to 5:00 p.m. ET Monday through Friday, exclusive of Government holidays.

B.6 Government Holidays

The following holidays and situations are normally observed by Government personnel and contractor personnel are not required to work on these days: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order, and Presidential Proclamation such as Presidential funerals, any other unexpected Government closures, or any kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.).

B.7 Travel and Other Direct Costs

(a) ODCs and travel are allowable under the IDIQ. The CO will determine the allowability of ODCs IAW the FAR Subpart 31.2 Contracts with Commercial Organizations; Federal Travel Regulations; FAR 31.205-46; and the terms and conditions of this IDIQ contract. All travel requires Government pre-approval. ODCs and travel expenses will be specifically authorized in writing in the TO. Estimated ODC and travel expenses will be reviewed at the time the TO is awarded for allowability, allocability and reasonableness before they are authorized. Actual travel and ODC expenses incurred will be reviewed again at invoice time, and approved expenses will be reimbursed by the Government.

(b) TOs issued will identify the specific place(s) of performance. Travel within a 50-mile radius of an identified “place(s) of performance” will not be reimbursed. If travel is required to a location that is over 50 miles one-way from the place of performance, all travel requires Government pre-approval, then allowable travel charges will be reimbursed in accordance with FAR 31.205-46. Fee, profit, and general and administrative fees will not be allowable on travel or ODC expenses.

(c) ODCs and travel amounts shall be included in the TO as not to exceed (NTE) amounts.

Travel shall be authorized in writing by the COR or CO in the amount stated in the TO. The CO shall approve all ODCs in advance. The Contractor shall not be reimbursed for ODCs or travel without prior advance written approval. Any shipping is considered an ODC and shall be Free On Board (FOB) Destination. As an ODC, shipping requires prior CO approval.

(d) The Government may compensate travel time at a rate that is 50% of the labor rate of the individual involved in the travel, if it’s pre-authorized in accordance with Attachment 2 Travel Authorization Request Form. Travel time may be compensated at the discretion of the Government on a TO by TO basis.

B.8 IDIQ Terms and Conditions Flow Down

All terms and conditions of the IDIQ contract will flow down to the individual TOs.

B.9 Labor Rates

(a) The Contractor’s proposed labor rates and labor categories shall be listed in the IDIQ contract under Attachment 1 Contract Labor Rates Price. The Contractor shall not exceed the labor rates listed in the IDIQ contract or use different labor categories for TOs. Additional discounts from the IDIQ rates are encouraged and can be provided at the TO level.

(b) Labor rates listed in the IDIQ contract shall reflect fully burdened hourly rates for all labor categories. Fully burdened labor rates are inclusive of profit, fringe benefits, salary, general and administrative (G&A), and indirect costs. In addition, the fully burdened hourly labor rates shall reflect that all services are performed off- site, not at a Government facility.

(c) The Contractor shall only charge the Government for productive direct labor hours, which are defined as those hours expended by Contractor personnel in performing work specified under TOs issued against this IDIQ contract. Productive labor or travel does not include training, sick leave, vacation, Government or Contractor holidays, jury duty, military leave, or any other kind of administrative leave including acts of God (i.e., hurricanes, snowstorms, tornadoes, etc.), Presidential funerals, or any other unexpected Government closures.

(d) Labor categories and fully burdened hourly labor rates may be added or changed, as needed, throughout the life of the IDIQ contract by a modification to the IDIQ contract. However, the Government anticipates that all applicable labor categories and rates will be established at the award of the IDIQ contract.

(e) Only an AQD CO can issue, negotiate, and obligate TO’s against the IDIQ. No agreements by the Government to place future task orders are stated or implied. Terms and conditions will be stated in each TO. The basic IDIQ contract also contains terms and conditions which flow down to the TOs. In the event of conflict, the terms and conditions of the IDIQ will have priority.

B.10 Minimum Guarantee/Maximum Contract Value

The guaranteed minimum order value is $25,000.00 for the entire five-year period of performance of the contract. The maximum ceiling value of the IDIQ contract is $8,000,000.00.

B.11 Personnel Requirements

The Contractor is responsible for providing personnel with the necessary levels of expertise as stated in the PWS in Section C to support the task activities and requirements in the resultant TO statements of work. Contractor personnel shall be trained, qualified, and certified under the requirements specified in this contract, and be given full knowledge of the requirements of this contract before starting work.

B.12 Contractor Personnel

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel as well as subcontractor efforts used in performance of this effort. The Contractor shall provide necessary and sufficient personnel to accomplish all the services within the timeframes specified in this contract. The Contractor’s management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support performed IAW the requirements contained in the PWS and subsequent TOs.

B.13 Contractor Identification

Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees by always wearing a security identification badge while on Government premises.

When Contractor personnel attend meetings, answer phones, and work in other situations where their status is not obvious to third parties, they must identify themselves as such to avoid creating the impression that they are Government employees.

B.14 Non-Personal Services and Inherently Governmental Functions

(a) Pursuant to FAR 37.1, no personal services shall be performed under this requirement. All work requirements shall flow only from the COR to the Contractor Project Manager. No Contractor employee will be directly supervised by the Government. All individual employee assignments and daily work direction shall be given by the applicable Contractor supervisor. If the Contractor believes any Government action or communication has been given that would create a personal services relationship between the Government and any Contractor employee, the Contractor shall promptly notify the CO of this communication or action.

(b) Pursuant to FAR 7.5, the Contractor shall not perform any inherently governmental actions under this requirement. No Contractor employee shall hold him or herself out to be a Government employee, agent, or representative. No Contractor employee shall state orally or in writing at any time that he or she is acting on behalf of the Government. In all communications with third parties in connection with this requirement, Contractor employees shall identify themselves as Contractor employees and specify the name of the company for which they work.

In all communications with other Government Contractors in connection with this requirement, Contractor employees shall state that they have no authority to in any way change this requirement and that if the other Contractor believes this communication to be a direction to change their contract, they should notify the CO for that contract and not carry out the direction until a clarification has been issued by the CO.

(c) The Contractor shall insure that all their employees working on this requirement are informed of this section.

B.15 Service Contract Act and Department of Labor Wage Determinations

The Contractor shall identify any proposed labor categories that are subject to the Service Contract Act (SCA) and ensure they are paid wages equal to or greater than the corresponding prevailing rates from the applicable local wage determination. The labor rates to be paid are based on the location of the work being performed.

SECTION C – PERFORMANCE WORK STATEMENT

C.1 Information – Overview

C.1.1 Objective and Project Description

The Contractor shall perform the services described in this contract in accordance with the regulations, policies, and procedures provided in this contract, and subsequent Task Orders issued against this contract.

The Office of Collaborative Action and Dispute Resolution (CADR) was established in October 2001 and is located within the Office of the Secretary under the Assistant Secretary for Policy, Management and Budget (PMB). The CADR office promotes, coordinates and facilitates greater use of conflict management and consensus-building processes throughout Interior’s bureaus and offices to support the mission.

To fulfill this mission, the CADR office is seeking to procure the services of high-quality conflict management professionals (CMP), including third-party neutral mediators and facilitators, conflict management trainers, and other individuals involved in the field of conflict management.

The Contractor shall provide CMP services in the following areas.

1. Mediation - Help two parties in conflict to reach an agreement or settlement, can also include preparing individuals for mediation.

2. Facilitation - Facilitate conversations between two or more Interior employees, to include preparing individuals to have conversations between one or more Interior employees.

3. Assessment and Process Design - Assess issues, relationships, and conflicts impartially to design a process for addressing the conflict.

4. Training - Train Interior employees in the skills and methods of conflict management including, for example, conflict management skills, negotiation skills, and effective communication skills. Also, design curricula for conflict management training.

C.1.2 Place of Performance

The Contractor shall have the resources to provide CMPs in all the geographic regions in which Interior operates. That is, the place of performance could be virtual or at a site specified anywhere in the United States, Puerto Rico, Virgin Islands, U.S. Territories, and Freely Associated States.

C.1.3 Location and Hours of Operation The Contractor shall remain responsive and available during normal working hours in order to facilitate meetings and day to day interactions, even when the primary point of contact is out of the office. In person meetings may be required, as needed, and may be within only one business day’s notice. Normal working hours are defined as 8:00 AM to 5:00 PM in Eastern Time Zone to facilitate contact with the CADR office and the AQD Office.

C.2 Scope of Work

C.2.1 Considerations Applicable to Entire Contract

As used in this contract, the term CMP refers to third party neutral mediators and facilitators, trainers, and other individuals involved in the field of conflict management. The CADR Contracting Officer Representative (COR) will be charged with overseeing and providing COR Guidance on the day-to-day administration of the contract and individual Task Orders.

1. When acting as a third-party neutral in performing any service under this contract, the Contractor shall not take a position on the merits of a case or issue nor decide the appropriate resolution of the conflict for the parties. Neutral third parties, such as mediators and facilitators performing any service under this contract, shall function as impartial and unbiased practitioners, and shall not advocate on behalf of any individual or group. Additionally, the Contractor shall not take a position on Federal policy or regulations.

2. If at any time the impartiality, credibility, practices, or effectiveness of a CMP becomes unacceptable to Interior or any of the parties involved in a service provided under this contract, upon notification from the CO, the Contractor shall cease all work, and if deemed appropriate by the COR or CO, reassign the service to another CMP.

3. The Contractor shall ensure that CMPs serving as neutral third parties under this contract receive information about, and perform in accordance with, the procedural and confidentiality requirements of applicable federal, state, and court provisions and rules applicable to their service.

4. The Contractor shall work collaboratively with CADR, when specified, to identify appropriate CMPs to provide co-mediations or co-facilitations to improve the skills and abilities of either CADR staff or others as deemed appropriate.

5. The Contractor and all CMPs shall abide by the standards of ethical conduct relevant to the field in which it is providing service. These include the standards of the Association for Conflict Resolution, the American Arbitration Association, the Dispute Resolution Section of the American Bar Association, or the equivalent professional associations in other fields. The Contractor shall remove CMPs from projects conducted under this contract if they do not conduct their practice in adherence with the statutory provisions and/or court rules and ethical codes appropriate to the services they provide.

6. Selection of a CMP will require the advanced knowledge and consent of the agency acquiring the service. The Contractor shall take this into account in developing procedures to solicit input and negotiate the approval of a CMP.

7. CMPs eligible to work under this contract shall adhere to all relevant Interior and CADR policies and guidance.

8. The Contractor shall submit all draft significant deliverables to the CADR COR and the CADR Technical Liaison with sufficient time to review prior to submitting as a final deliverable to the requesting bureau or office point(s) of contact. Significant deliverables are defined as the written product that is the focus of a task order or project and will be identified in the PWS. All deliverables must be 508 compliant.

9. CMP travel time may be compensated at 50% of the normal hourly rate for CMPs who are driving more than 50 miles each way from their primary work location or the nearest airport to a destination to perform labor. This would be awarded at the discretion of the CO and/ or CADR COR on a task order by task order basis.

C.3 Specific Tasks

C.3.1 Contractor’s Management Systems

The Contractor shall administer and maintain the following:

1. A comprehensive status, deliverable, and cost tracking mechanism(s) or process(es) capable of tracking each Task Order and each project and subproject assigned to a task order, as part of the normal record keeping, cost tracking and invoicing process. The tracking system(s) shall be made available to the CO upon request and shared via a secure platform with the COR.

2. A comprehensive methodology that is consistent with CADR policy and guidelines for expeditiously identifying, matching, selecting, and managing CMPs to cost effectively meet the needs of the request. The process shall be responsive to the needs of the requestor in identifying a recommended individual(s) with appropriate skills, knowledge and experience in the processes and substantive issues described in a particular statement of work, and for responding to such needs as geographic location. Interior reserves the right to reject any CMP offered by the Contractor for a task order.

3. A methodology for contract administration/program administration, task order evaluation, oversight, and quality assurance for services performed under each task to ensure Interior consistently receives a high quality of service, and compliance with CADR policy and guidelines.

4. In administering the contract, the Contractor’s primary responsibilities shall include contact with the COR, the CO, the CADR office, and individual points of contact throughout Interior’s bureau and offices; selection and oversight of CMP(s) for individual task orders; and oversight of tracking, invoicing, and quality control evaluative aspects of this contract. The Contractor shall have: 1) sufficient knowledge of conflict management to be able to identify, select, manage, and evaluate service providers; and 2) sufficient knowledge of Federal contracting regulations and practices to efficiently manage the contracting relationship.

C.3.2 Direct Support and Technical Support

The Contractor shall perform the following as ancillary to a service provided under this contract.

C.3.2.1 Administrative Assistance

Ancillary to a service provided under this contract, and with approval of the COR or designee, the Contractor shall provide the following administrative assistance.

1. Obtain meeting room facilities and the use of appropriate equipment for a meeting.

2. Arrange the travel of CMPs, as appropriate, and when necessary, and in accordance with

FAR 31.205-46.

C.3.2.2 Expert Technical Assistance

Ancillary to a neutral third-party service provided under this contract, the Contractor shall aid in locating, retaining, and managing subject matter experts (SMEs) from other fields, when necessitated by a specific need. Such support shall require the advance approval of the COR.

The Contractor may need to consult with parties involved in the matter in identifying the experience, education and skills required of the expert and to further define the scope of the expert’s work.

C.3.2.3 Evaluation Services

The contractor shall create and administer an evaluation instrument approved by CADR for all conflict management services provided. This information will be provided to CADR on a semi-annual and annual basis. The cost of the evaluation services shall be included in the fully burdened labor rate.

C.3.3 Conflict Management Professionals

C.3.3.1 Labor Category Requirements & Tasks

The Contractor shall maintain a pool of qualified, professional CMPs that can meet the varied subject matter and geographic requirements of Interior and have in place a rate schedule for the following labor categories and specified tasks. All service providers shall have a minimum of 40 hours of training in the discipline in which they are to provide service and have an understanding and knowledge of the theories, concepts, and practices in the discipline.

C.3.3.2 Mediation

Mediates confidential processes as an impartial practitioner. Assist parties in attempting to reach mutually acceptable resolution of the issues and when appropriate provides conflict coaching to one or all parties. Provides mentoring to Interior collateral duty mediators through co-mediation opportunities when requested by CADR and agreed by the parties. Has knowledge of conflict management/ alternate dispute resolution as they relate to and the administrative processes and time frames applicable to resolving conflict in matters involving issues relating to EEO, administrative grievances, whistleblowing, prohibited personnel practices, and other related issues.

CMPs engaging in EEO ADR as a mediator under this contract must meet the qualification requirements in and otherwise comply with EEOC MD-110, especially Chapter 3, Section V, Neutrals. They will have mediated an average of five EEO ADR cases per year in the past three years as the lead EEO ADR mediator in Federal EEO ADR mediations and have two references from qualified EEO ADR mediators.

Junior CMP – Requires bachelor’s degree with 1-7 years of related work experience (minimum of 2 years of work specialized in mediation)

Mid-Level CMP – Requires bachelor’s degree with 8-14 years of related work experience (minimum of 4 years of work specialized in mediation)

Senior CMP - Requires bachelor’s degree with 15 or more years of related work experience (minimum of 6 years of work specialized in mediation)

C.3.3.3 Facilitation & Process Design

Expert neutral third-party conflict management services to include facilitation, process design, or other conflict management services as appropriate. Facilitate confidential processes as an impartial practitioner to improve the flow of information between parties. Helps individuals, parties or groups move through a problem-solving process to reach group decisions, achieve stated goals, or resolve or improve a situation.

Junior CMP: Requires bachelor’s degree with 1-7 years of related work experience (minimum of 2 years of work specialized in facilitation/ conflict resolution/ process design)

Mid-Level CMP: Requires bachelor’s degree with 8-14 years of related work experience (minimum of 4 years of work specialized in facilitation/ conflict resolution/ process design)

Senior CMP: Requires bachelor’s degree with 15 or more years of related work experience (minimum of 6 years of work specialized in facilitation/ conflict resolution/ process design)

With respect to mediation and facilitation, the Contractor shall perform the following, as needed:

1. Contact all participating parties to arrange a mutually acceptable time, place, and design for the process, and if the parties are willing, to discuss with them the background of the case.

2. Arrange logistics of meetings, conference calls or electronic communications for participants upon request; this includes scheduling, arranging facilities and equipment, and notifying participants if necessary.

3. Provides the conflict management services agreed to by the parties, which may include mediation, facilitation, or preparing individuals to participate in a mediation and/ or facilitation. The services may entail individual phone calls, conference calls, joint session meetings, individual meetings or caucuses, group processes, such as team building or training sessions, or any other process acceptable to the parties and as outlined in the task order statement of work.

4. Assists with drafting any agreement document and ensuring that any written agreement is consistent with Interior and CADR policy and guidance requirements and is appropriately reviewed pursuant to Interior and CADR policy and guidance requirements.

5. Provides a report on the process within 30 days of the completion of any conflict management or dispute resolution process. The CMP shall assist in the evaluation of processes per Interior and CADR policy and guidance requirements.

C3.3.4 Training

Provides training in all areas that relate to collaboration and conflict management, such as:

effective conflict management, conflict prevention and conflict resolution processes, negotiation skills, consensus building processes, collaborative leadership, communication skills, team building, and other subject matter courses that increase the effectiveness of interactions and negotiations with the goal of building organizational capacity to constructively manage conflicts and resolve disputes in the workplace.

To promote efficiency, where requested, training shall be designed and materials prepared and provided so that it can be replicated by other service providers, including Interior employees for in-person, hybrid, and/or virtual classes. The Contractor may be requested to train Interior personnel so that they may become trainers of the subject matter.

Junior CMP: Requires bachelor’s degree with 1-7 years of related work experience (minimum of 2 years of work specialized in providing training, facilitation/ conflict resolution/ process design)

Mid-Level CMP: Requires bachelor’s degree with 8-14 years of related work experience (minimum of 4 years of work specialized in providing training, facilitation/ conflict resolution/ process design)

Senior CMP: Requires bachelor’s degree with 15 or more years of related work experience (minimum of 6 years of work specialized in providing training, facilitation/ conflict resolution/ process design)

With respect to conflict management training, the Contractor shall perform the following, as needed:

1. Conduct a needs assessment with Interior staff that identifies training needs, training objectives, and sources of materials to meet those needs. Continue collaboration during the process to ensure the product outcomes meet objectives and standards of the training.

2. Design and/or conduct in-person, hybrid or virtual training seminars or workshops.

3. Produce 508 compliant training materials (manuals, videos, computer-assisted text, etc.).

4. Provide expertise on training delivery and training content for in-person, hybrid, or virtual classes.

5. Prepare and present educational information such as fact sheets, handouts, exercises, and other materials in support of training.

6. Handle all logistics of arranging meetings for participants, including scheduling, arranging facilities, notifying participants, and providing advance materials.

7. Prepare summaries for each training session.

8. Conduct a debriefing after each event to discuss lessons learned with Interior officials.

9. Conduct an evaluation of the training or other educational events and makes recommendations for improvement of the training process.

10. Write report summarizing the training.

C.3.3.5 Subject Matter Experts

Provides expertise on a specific process or skill not commonly found among available CMPs and is related to the substance of the service being provided. Use of SMEs is ancillary to other services, such as mediation or facilitation, that are already being provided.

Subject Matter Expert: A minimum of 8 years of current and specialized experience in a field related to the substantive issues that are the subject of a collaboration or conflict management process, or 20 years’ experience in facilitating complex processes, serving as an advisor, mentor and/or expert. Pre-approval by the CO and COR are required to utilize this labor category.

C.4 Performance Objectives & Standards

The following performance objectives and standards will be adhered to after contract award.

1. The Contractor shall start execution of task orders within 5 business days of task order award.

2. The Contractor shall not divert or otherwise replace any Key Personnel without the written consent of the DOI CO 100% of the time.

3. Contractor personnel shall comply with all rules and regulations governing the conduct of personnel in Government facilities 100% of the time.

4. All task order deliverables are submitted to the CADR COR as required and on time.

5. All invoices shall be submitted within 60 days of the service being provided. Invoices shall be submitted on a regular schedule to be coordinated with the CADR COR and CO and should comply with all FAR regulations regarding the required information and documentation required for government contract invoicing.

6. All invoices shall list labor hour details and the specific tasks they supported. These details and tasks should be formatted in a way that the COR and CO can clearly declinate the status of work completed.

Relevant examples of potentially applicable provisions and rules include the Administrative Dispute Resolution Act of 1996(ADR Act), 5 USC 57 et seq., rules for the conduct of ADR promulgated by the Federal District Courts, and U.S. Equal Employment Opportunity Commission Regulations, 29 CFR Part 1614.

For reference:

1. 112 DM 21 Office of Collaborative Action and Dispute Resolution https://www.doi.gov/document-library/departmental-manual/112-dm-21-office-collaborative-action-and-dispute-resolution-0

2. CORE PLUS Departmental Manual Chapter http://www.doi.gov/pmb/cadr/programs/workplace/upload/370DM752-2-CONFLICT- RESOLUTION-PLUS-PROGRAM.doc

3. CORE PLUS Implementation Handbook http://www.doi.gov/pmb/cadr/programs/workplace/upload/CORE-PLUS- Implementation-Handbook-V2-0.doc

END OF PWS

SECTION D – Packing and Marking

Use of this section is not required as this is a contract for services, and the Government does not anticipate packaging or marking requirements for deliveries. However, specific submission requirements for reports will be designated at the TO level.

SECTION E - Inspection and Acceptance

E.1 Inspection and Acceptance

The COR will review, for completeness, preliminary or draft documentation that the Contractor submits and may return it to the Contractor for correction. Absence of any comments by the COR will not relieve the Contractor of responsibility for complying with the requirements of this performance work statement and/or the subsequent TOs. Final approval and acceptance of documentation required herein shall be by letter of approval or acceptance of the invoice and acceptance by the COR. The Contractor shall not construe any letter of acknowledgement of receipt material as a waiver of review or as an acknowledgement that the material is in conformance with this performance work statement.

Inspection of services to be furnished hereunder shall be performed by the COR or CO in accordance with FAR clauses 52.212-4, and any other provisions/clauses as specified in the terms and conditions of the contract. The Government reserves the right to conduct any inspection and/or test it deems reasonably necessary to ensure that the services provided conform to all aspects of the contract requirements. Final acceptance of deliverables shall be made by the COR or CO.

Deliverables shall be submitted on or before the due date specified in each TO. Deliverable work documents shall be clear and concise. Any diagrams shall be easy to understand and be relevant to the supporting narrative. All text and diagrammatic files shall be editable by the Government.

Editable electronic copies are required as part of any deliverable.

SECTION F - Deliveries or Performance

F.1 Task Order Period of Performance

The terms for each TO placed under the IDIQ contract shall be specified in the individual TO.

Under no circumstances may a new TO be placed under the IDIQ contract if the IDIQ contract is not in effect, has expired, has been cancelled, or has been terminated.

F.2 Deliverables

Deliverables will be required at the TO level and will be delineated therein.

F.3 Notice to the Government

In the event the Contractor anticipates difficulty in meeting performance requirements, complying with the task order delivery schedule or date, or whenever the Contractor has knowledge that any actual or potential situation may delay or threaten to delay the timely performance of this contract, the Contractor shall immediately notify the CO and the COR, in writing, giving pertinent details. This notification shall be informational only and shall not be construed as a waiver by the Government of any performance requirements or delivery schedule.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 Contract Administration – Points of Contact

The Contracting Officer (CO) for this effort is as follows:

Department of the Interior Acquisition Services Directorate

ATTN: Michelle Harvey, Contracting Officer Michelle_harvey@ibc.doi.gov

CPARS reporting will be conducted on an annual basis for the IDIQ Contract. CPARS will also be completed on any task order that exceeds the Simplified Acquisition Threshold (SAT) Value.

G.2 Contracting Officer’s Authority

The CO is the only person authorized to make or approve any changes in any of the requirements of this contract or TOs and notwithstanding any provisions contained elsewhere in this contract, the said authority remains solely in the CO. In the event the Contractor makes any changes at the direction of any person other than the CO, the change will be considered to have been made without authority, and no adjustment will be made in the contract terms and conditions, including price.

Only an AQD CO can issue, negotiate, and/or obligate TOs against the IDIQ. In addition, only an AQD CO can authorize additional work for the original TO via formal modification. Terms and conditions will be stated in each TO. The basic IDIQ contract also contains terms and conditions which flow down to all the TOs. In the event of conflict, the terms and conditions of the IDIQ take precedence.

G.3 Contracting Officer’s Representative (COR) Authority

COR To Be Determined (TBD) U.S. Department of the Interior Office of Collaborative Action and Dispute Resolution (CADR) 801 North Quincy Street, Suite 400 Arlington, VA 22203 Office: TBD Email: TBD

The COR is the individual within the Program Management function who has overall technical responsibility for this effort. The COR supports the CO during administration of this effort by making final decisions regarding any recommended rejection of deliverables, providing technical clarification relative to overall workload matters, providing advice and guidance to the

Contractor in the preparation of deliverables and services; and providing acceptance of deliverable products to assure compliance with requirements.

The COR provides technical directions to the Contractor, i.e., shifting work emphasis between areas of work; fills in details, or otherwise serves to accomplish the purposes of this effort.

Technical direction shall be within the scope of the IDIQ contract and TOs.

In addition to providing technical direction, the COR will monitor the Contractor’s technical progress, including surveillance and assessment of performance, and recommend to the CO any changes in the requirement, assist the Contractor in the resolution of technical problems encountered during performance and perform inspection and acceptance or recommendation for rejection of Contractor deliverables and identify deficiencies in delivered items. This does not replace any other quality assurance inspection requirements that are specified elsewhere within the IDIQ contract or TOs.

The COR does not have the authority to and may not issue any technical direction which constitutes an assignment of work outside the general scope of this effort, constitutes a change as defined in the “Changes” clause, in any way causes an increase or decrease in price or the time required for performance, changes any of the terms, conditions, or other requirements of this effort, or suspends or terminates any portion of this effort. The COR does not have the authority to commit Government funds.

G.4 Contractor Responsibility

The Contractor shall not proceed and shall notify the CO in writing within three (3) working days after receipt of any instruction or direction provided by the COR that is not within the COR’s express authority specified in the contract or in the applicable TO.

G.5 COR Guidance and Technical Directives

The COR may provide COR guidance and technical directives to the Contractor, i.e., shifting work emphasis between areas of work; fills in details, or otherwise serves to accomplish the purposes of the IDIQ and TOs. COR guidance and technical directives shall be within the scope of the IDIQ and TOs and be issued in writing.

G.6 Ordering Procedures

G.6.1 Ordering Procedures at Contract Award

The Government will issue a TO at the time of the IDIQ contract award, in the amount of $25,000.00 representing the IDIQ guaranteed minimum. The guaranteed minimum will be obligated at award but will not be available for invoicing unless a TO is not issued over the five-year ordering period of the contract.

G.6.2 Ordering Procedures after Contract Award

(a) Requirements for services will be developed by the DOI CADR COR

(b) As requirements are needed for performance under the terms of this contract, the CADR COR will notify the Contractor verbally and/or in writing, of the requirement and request the Contractor to engage in a joint scoping process with the Government. During the ordering procedure the Contractor will review the Government PWS.

(c) The Contractor and Government may discuss the use of labor hours, other direct costs (ODC), and/ or travel to be accomplished along with the PWS.

(d) The Contractor shall then prepare a price proposal for accomplishment of the work which shall consist of an itemized listing of all proposed costs. The price proposal should be presented on the Contractor’s letterhead or proprietary format for review and acceptance by the CADR COR Upon the Government’s request, the Contractor must be prepared to provide a detailed breakdown of its proposal to include all pricing documentation to demonstrate that it is fair and reasonable. While it is anticipated, it is not guaranteed that the result of the ordering procedures will result in the issuance of a task order.

(e) The Contractor shall use the labor categories proposed for the IDIQ contract to prepare their proposal. TO labor rates cannot exceed the IDIQ labor rates, but additional discounts from the IDIQ rates are encouraged and can be provided at the TO level.

Additional Ordering Procedures

The following are the general ordering procedures for each new TO issued under the subject IDIQ contract.

a. The IDIQ contract provides for an indefinite quantity within the stated limits as designated in Error! Reference source not found. and FAR clause 52.216-19 Order Limitations, for services during a fixed period of performance.

b. The Government places orders for individual requirements for which the quantity limits may be stated as number of units or as dollar values for each requirement.

c. The IDIQ contract requires the Government to order and the Contractor to furnish at least a stated minimum quantity of services. In addition, if ordered, the Contractor must furnish any additional quantities, not to exceed the stated maximum.

d. Only an AQD CO is authorized to issue TOs against the IDIQ contract.

e. Individual orders should clearly describe all services to be performed so the total amount for the performance of the work can be established when the order is placed.

f. Orders shall be within the scope, issued within the period of performance, and be within the maximum value of the IDIQ contract.

g. Performance-based acquisition methods will be used to the maximum extent practicable.

The Government may issue requirements such as a Statement of Objective (SOO), Performance Work Statement (PWS), or a Statement of Work (SOW).

h. Submission requirements will be kept to a minimum to the greatest extent practicable.

G.7 Invoices

G 7.1 Invoice Submission

Upon delivery of services in accordance with this IDIQ contract, the Contractor is authorized to submit a valid electronic invoice for payment in the Internet Payment Platform (IPP). The Contractor shall bill no more than once a month after the completion of services. The Contractor agrees that the submission of an invoice to the Government for payment is a certification that the services for which the Government is being billed are in the quantity and of the quality designated by the contract.

The Contractor is responsible for ensuring invoices submitted are accurate and complete and are IAW Federal guidelines and other Government mandates and directives.

Additional supporting…