SampleTask3_PWS.docx

Procurement Sensitive (FOUO)

SAMPLE

CONSOLIDATED MANPOWER for INFORMATION TECHNOLOGY (IT) SERVICES

PERFORMANCE WORK STATEMENT (PWS)

For Army Contracting Command (ACC) Aberdeen Proving Ground (APG) US Army Communication Electronics Command (CECOM) Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance Team APG C4ISR

INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES

Table of Contents

1.0 General

2.0 Functional Area 5 – ADP EQUIPMENT (ADPE) MAINTENANCE & REPAIR

Appendix A: Example Equipment List 11

Section 1

1.1 Objectives/Scope of Work: The CECOM Team C4ISR objective is to establish a task order that provides on-site professional support service for ADPE Maintenance & Repair.

1.2 Period of Performance (POP)/Place of Performance: The Period of Performance (POP) will be for one year from date of award with two (2) option periods of twelve (12) months each for a potential total contract life of three (3) years. Contracted functions will be carried out at Aberdeen Proving Ground, MD. The exact location of the equipment will be addressed at the task order level.

1.3 Reference: Reference Consolidated Manpower for Information Technology (IT) Services Base Contract Performance Work Statement (PWS) which defines additional detailed specifications of task order performance.

1.4 Handling/Access to Classified Information: The Contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.5 OPSEC Standing Operating Procedure/Plan: The contractor shall utilize the existing CECOM OPSEC Standing Operating Procedure (SOP)/Plan. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.6 OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training annually. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website: http://cdse.edu/catalog/elearning/GS130.html

1.7 Access to Government Information Systems (IS): Contractor management shall ensure all Contractor employees with access to Government information systems on the non-secure internet protocol router network (NIPR) or secure internet protocol router network (SIPR) shall be registered in the Army Training Certification Tracking System (ATCTS) prior to performing under the TO. Contractor employees shall successfully complete the DoD Information Assurance Awareness training. The training shall be completed prior to Contractor employee’s accessing IS. This training shall be taken by Contractor employees on an annual basis.

1.8 Anti-Terrorism (AT) Level 1 Training Requirement: All Contractor employees requiring access to Government installations, facilities and controlled access areas, shall complete Anti-Terrorism (AT) Level I awareness training within thirty (30) calendar days after the TO release date. The Contractor shall submit certificates of completion for each Contractor employee, to the COR. AT Level1 awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.9 iWatch Training Requirement: The Contractor and its subcontractors shall brief all of their employees performing under this contract, on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employee’s to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of each TO awarded. If a new Contractor employee is commencing performance under a TO, he/she shall be required to receive the local iWATCH program briefing within thirty (30) calendar days of commencing performance. Once each Contractor employee has received the required iWATCH program briefing, the results shall be reported to the COR.

1.9.1 iWATCH program resources may be found at the following website: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.10 Threat Awareness and Reporting Program (TARP) Training Requirement: TARP training promotes personnel’s ability identify, report, and prevent espionage, subversion, sabotage, insider threats, terrorism or extremist activities directed against the Army and its personnel, facilities, resources, and activities. Per AR 381-12 Threat Awareness and Reporting Program (TARP), all Contractor personnel with security clearances must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

Section 2

2.0 FUNCTIONAL AREA 5 –ADP EQUIPMENT (ADPE) MAINTENANCE & REPAIR

The Communications and Electronics (CECOM) located at APG requires a Time and Material (T&M) task order contract to provide ADP maintenance for business equipment no longer under warranty. The services will include on-site, out-of-warranty hardware maintenance, repair services, parts replacement and support services.

The contractor shall provide non-personal maintenance and repair support services for the following types of equipment:

· Copiers

· Multi-Function Printers (MFP), including Common Access Card (CAC) enabled MFPs

· Color printers

· Black & white printers

· Scanners

· Digital senders

· Fax machines

· Secure Fax machines

· Desktop computers

· Notebook computers

· Docking Stations

· Video Teleconference Equipment – Mobile Cart

· Audio Visual Equipment

· Shredders

· Plotters

· Conference Phones

· Conference Room Monitors (Computer Display, Non VTC)

The contractor shall attempt to repair all pieces of equipment down to the component level. If a component piece or part cannot be repaired, the contractor shall replace the component part. If a piece of equipment is broken and cannot be fixed or repaired, the contractor shall notify the Government Contracting Officer Representative (COR) and/or Government Task Order Representative. It will be the responsibility of the Government organization owner for replacement of the equipment.

2.1 Example Equipment List: See Appendix A, examples only, not limited to.

2.2 ADPE Maintenance and Technical Support:

The contractor shall provide all planning, organization, guidance, execution, and management oversight (control) for the period of performance stated in this contract.

The Contractor shall:

(a) Provide services for on-site hardware maintenance, repair, and parts replacement for varied brands and models of equipment and peripherals in accordance with the attached equipment list, see Appendix A.

The contractor shall repair the equipment to normal operating conditions in full compliance with appropriate technical specifications.

(b) Provide the qualified service technicians to provide on-site, out-of -warranty hardware maintenance, repair services and support on equipment for varied brands and models. Personnel should be trained and experienced to diagnose problems and effect necessary repairs as equivalent to that of Original Equipment Manufacturer (OEM) service personnel. Contractor personnel shall obtain the required Information Assurance (IA) training. The contractor shall provide personnel which have the required certifications to service equipment such as those listed in appendix A in order to be considered for these positions.

(c) Utilize the Service Call System or other specified Army Help Desk System to acknowledge and respond to hardware maintenance calls by the Information Management Officer’s (IMO) and or PC Support software personnel. The IMO will call the technician when a ticket is submitted and the technician will need to coordinate and respond in the appropriate response time.

2.3 Audio Visual (AV) Repair:

The maintenance technician will be able to troubleshoot and repair LCDs, projectors and other audio visual equipment as necessary. The technician will utilize calibration tools, analyzers and other test equipment if required when performing maintenance and repairs. This position will provide the following services during repair calls:

· Respond timely and accurately to Audio Visual requests and identify, troubleshoot and correct system/equipment problems down to the board level.

· Interpret manufacturer reference and technical manuals.

· Clean, replace and re-set projector filters and re-set filter counters as necessary.

· Projector lens cleaning/inspection.

· LCD/display cleaning/inspection.

· Re-alignment of projectors/displays.

· Re-focusing of projection lenses.

· Inspect LCD/Projector mounts, making sure all gear is still tightly fastened to mounts.

· Inspect gear making sure appropriate signal is sent to each device from each independent source correctly.

· DVD/VCR head cleaning.

· Check lamp hours on projectors.

2.4 Printer/Copier Repair

The Printer/Copier Maintenance Technician shall perform the maintenance and repair of all out of warranty printers and copiers located at the assigned facilities. The Technician shall ensure that all of the copiers and printers run smoothly with minimal down time. The Technician shall provide comprehensive technical knowledge to operate/maintain/install copiers and printers for the tenant agencies. The Printer/Copier Maintenance Technician duties shall include:

· Respond timely and accurately to printer or copier requests.

· Identify, troubleshoot and perform corrective actions and preventative maintenance on printers and plotters/copiers down to the board level.

· Interpret manufacturer reference and technical manuals.

· Rebuild equipment as required.

· Meet with management staff to report on trouble statuses.

· Perform a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

· Perform troubleshooting and repairs or replace equipment components as necessary on Black and White (B&W), color, and multifunctional devices.

2.5 Computer Systems Repair

The Computer Systems Repair Technician shall ensure the timely and proper repair of all out of warranty hardware. The Computer Systems Repair Technician duties will include:

· Manage and provide repair to out of warranty, scanners, digital senders, and fax machines from various manufacturers.

· Review all documentation to troubleshoot down to the lowest possible level and repair the item as needed.

· Perform all corrective actions, including wiring, soldering, or replacement, as required.

· Identify, troubleshoot and perform corrective actions and preventative maintenance on Computer systems to include peripheral devices down to the board level.

· Transport and set up equipment at the various locations.

· Rebuild equipment if cost effective and necessary per the guidance of the COR.

· Provide desktop support to all out of warranty IT equipment defined within each task order.

· Ensure calls and requests are logged and updated in the system by the IMO and customer issues are responded to in a timely fashion.

· Ensure prompt identification and resolution of problems.

· Meet with management staff to report on trouble ticket status.

· Identify, troubleshoot and perform corrective actions on large scale conference room monitors used for computer display.

2.6 Service Guarantee

The contractor shall perform all work in accordance with current professional standards and best practices using first quality Original Equipment Manufacturer (OEM) authorized parts or quality reconditioned OEM Parts so that performance is equivalent to that of a new part. The Contractor shall utilize the Government Remedy Service Call System or other specified Army Help Desk System for tracking of service requests and incidents with coordination of the IMO. The out-of-warranty equipment service calls will be dispatched from the tenant organization Information Management Officer (IMO), PC Support personnel, or COR to the Contractor.

2.7 Materials/Equipment

Materials, parts, and components required for the performance of the contract shall be obtained and/or furnished by the contractor to the extent necessary and not otherwise provided by the Government. All replacement parts supplied by the contractor shall be quality Original Equipment Manufacturer (OEM) parts or certified quality reconditioned OEM parts so that the performance is equivalent to that of a new part. The contractor shall provide all equipment required to maintain communications to meet the requirements of the contract (example, pagers and cell phones). Contractor or personally owned equipment shall not be connected to the Government network or utilized for processing or storing Government owned information. Any item that has a list or anticipated price greater than $2,500.00, including any shipping or handling charges, shall not be procured, installed, or billed to the Government without the prior specific approval of the Task Order COR.

2.8 Coverage Hours

Contractor personnel shall be available to perform hardware maintenance and repair services at the on-site location of the malfunctioning device between 0700 hours (7:00 A.M.) and 1700 hours (5:00 P.M.), Monday through Friday, except on Federal Holidays or in the event of Army installation closure or building closures for emergency situations, administrative closings, or due to inclement weather. The contractor shall establish an appointment with the on-site contact prior to performing any maintenance or repairs. In other words, the contractor shall not appear at the service request location without prior discussions with the on-site contact and establishing a mutually agreed upon appointment time. Requests to provide service for a specific malfunctioning device outside of the normal coverage hours or days are prohibited, unless preapproved by the Contracting Officer’s Representative (COR) which will be determined at the task order level.

At the task order level, the COR and or the Organization Information Management Officer (IMO) are responsible for scheduling appointments, performance of maintenance, and repair of all out-of-warranty equipment.

2.9 Service Call Response Requirement

For all service calls place within the above specified coverage hours, the IMO will contact the contractor and the contractor shall acknowledge.

The required telephone contact is to ensure the coordination of the onsite service appointment, in accordance with established service time frames.

· For non-critical incidents, the contractor shall make telephone contact with the POC for service requests within four (4) hours of the service request submission.

· For critical incidents, the initial response and appointment coordination requirement is one (1) hour from receipt of the service call.

For times when 3 or more service calls are received at the same time, metrics should be coordinated through the COR for adjusting.

2.10 Service Time Frames

The contractor shall perform hardware maintenance to include equipment repair, and/or parts replacement to satisfy the service call maintenance requirement in accordance with these performance standards:

· Onsite service standard for non-critical malfunctioning equipment repair and/or parts replacement is 24 hours or one (1) business day.

· Onsite service time for critical malfunctioning equipment repair and/or parts replacement is two (2) hours.

· All non-critical equipment will be restored to full and normal operating condition within 72 hours (3 business days) of receipt of the service request.

· All critical equipment will be restored to full and normal operating condition within four (4) hours.

If mitigating circumstances do not permit an appointment within the time frame, for any reason, the contractor shall notify the COR and provide approximate time to respond.

2.11 Repair/Replacement of Hard Drives or Data Store Devices

If repair or replacement services result in the loss, removal or malfunction of a hard drive’s operating system, and repair or replacement of a hard drive is then required, the contractor will ensure that the basic functionality of the device is restored. Also, if a replacement occurs, the contractor shall not take ownership over the malfunctioning component, but shall return it to the designated contact for appropriate disposal and destruction with prior approval from the COR at the task order level.

2.12 Offsite Repair

In special instances where equipment to be repaired must be removed to the contractor’s site for repair, contractor personnel shall notify the COR in advance of its removal and shall be responsible for obtaining official documentation (e.g., sub hand receipt, property pass) that allows Government Owned Equipment (GOE) to be taken offsite. The contractor shall be required to leave a signed copy of the hardware service request with the COR of that task order, in which the item manufacturer, model , serial number, barcode, removal date, and the statement “taken offsite for repair” is documented on the service request. When equipment is removed offsite, contractor shall not be relieved of time to repair conditions noted elsewhere in this contract. Rates at the contractor’s repair facility shall be the same as those established in this contract for onsite work.

The contractor shall ensure appropriate methods of transportation are utilized to preclude damage to ADP equipment. All loss and damage claims against the contractor will be filed by the COR of that task order within one month of the returned equipment.

2.13 Service Call Completion

The contractor shall provide confirmation of service call completion to the POC and the IMO within four hours of satisfying the service call requirement to include the service call reference number, hardware make/model/serial number; location of equipment; description of maintenance action; parts list (if applicable); date and time service request was completed. The IMO will update the ticket and close once completed.

2.14 Key Personnel

The contractor shall identify key personnel. Any substitution of key personnel must be of equally qualified individuals as those identified in the contractor’s proposal. The key personnel shall have prior and similar work experience in supporting a multifunctional program, demonstrating the company’s ability to successfully service this type of contract. The contractor must have experience sufficient to ensure effectiveness in performing the scope of work. Personnel must be trained in the troubleshooting, installation and repair of equipment and components used in video systems.

Appendix A – Example Equipment List

Printers

Brother FAX4100

Brother HL-2140

Brother HL-2170W

Brother HL-2700CN series

Brother MFC-490CW

Brother MFC-7450

Brother MFC-9440CN Printer

Brother MFC-9450CDN

Brother MFC-9840CDW

Brother MFC-J870DW Printer

Canon iX6500 series

Canon MG5500 series Printer

Canon MX860 series Printer

Canon MX920 series Printer

Dell 1355cn Color MFP

Dell B2360d-dn Laser Printer XL

Dell C1765nf Color MFP

Dell Color Laser 1320c

Dell Color Laser 3110cn PCL6

Dell Color Laser 5110cn PCL6

Dell Laser Printer 5100cn PCL6

Epson ESC/P-R

Epson Stylus Photo R320 (M)

HP 910

HP Color LaserJet 1600

HP Color LaserJet 2600n

HP Color LaserJet 2800 Series PS

HP Color LaserJet 3500

HP Color LaserJet 3600

HP Color LaserJet 4650 PCL 5

HP Color LaserJet CM3530 MFP PCL6

HP Color LaserJet CP1510 series PCL6

HP Color LaserJet CP2020 Series PCL6

HP Color LaserJet CP3505 PCL6

HP Color LaserJet CP4005 PCL6

HP Designjet 800 42 by HP

HP Deskjet 1510 series hp deskjet 5550 series (HPA)

HP Deskjet 6940 series

HP Officejet J4500 series

HP Officejet J4680 series

HP Officejet Pro 8500 A909a Series

HP Officejet Pro 8600

HP Officejet Pro L7600 Series

HP Photosmart 2600 series

HP Photosmart C4200 series

HP Photosmart C4500 series

HP Photosmart C4600 series

HP Universal Printing PCL 5

HP Universal Printing PCL 5 (v5.5.0)

HP Universal Printing PCL 6

HP Universal Printing PS

Kyocera Copystar 500ci (KPDL)

Kyocera TASKalfa 500ci

Kyocera TASKalfa 500ci (KPDL)

Lexmark C543 PS (MS)

Lexmark C544

Lexmark C544 PS (MS)

Lexmark C544 XL

Lexmark E250dn (MS)

Lexmark E460dn (MS)

Lexmark T644 (MS)

Lexmark Universal

Lexmark W850 XPS

Lexmark X652de (MS)

Lexmark X654de (MS)

Ricoh Aficio MP 6000 PCL6

Ricoh Aficio MP C4500 PS

Samsung ML-2850 Series PCL6

Xerox Phaser 3500 PS

Xerox Phaser 4500N PCL6

Xerox Phaser 4500N PS

Xerox Phaser 6120 PS

Xerox Phaser 6130N PS

Xerox Phaser 6180DN PS

Xerox Phaser 6180N PS

Xerox Phaser 6360DN

Xerox Phaser 6360DN PS

Xerox Phaser 6360DX

Xerox Phaser 6360DX PS

Xerox Phaser 7400DT PS

HP LaserJet 3015 PCL 5

HP LaserJet 4100 PCL 5

HP LaserJet 4100 Series PCL6

HP LaserJet 4200/4300 PCL6

HP LaserJet 4250 PCL6

HP LaserJet 4300 PCL 5

HP LaserJet 4350 PCL 5

HP LaserJet 4350 PCL 6

HP LaserJet 4350 PS

HP LaserJet 5100 PCL 5

HP LaserJet 5200 Series PCL 5

HP LaserJet 5200/5200L PS

HP LaserJet 9050 PCL 5

HP LaserJet M4345 mfp PCL6

HP LaserJet M9040 MFP PCL6

HP LaserJet M9050 MFP PCL6

HP LaserJet P4515 PCL6

HP Officejet 4300 Series

HP Officejet 6500 E709n Series

HP Officejet 7300 series

HP Officejet 7400 series

HP Officejet Pro 8600

HP Officejet Pro 8610

HP Officejet Pro K8600 Series

HP Photosmart 7520 series

HP Photosmart C6300 series

HP Photosmart D5100 series

HP Universal Printing PCL 5

HP Universal Printing PCL 5 (v5.3)

HP Universal Printing PCL 6

HP Universal Printing PCL 6 (v5.3)

Lexmark X854e (MS)

Lexmark x940e PS (MS)

Lexmark x945e PS (MS)

Microsoft Shared Fax Driver

Ricoh Aficio MP 1100 PCL6

Ricoh Aficio MP 3500 PCL6

Ricoh Aficio MP 4500 PCL6

Ricoh Aficio MP 5000 PCL6

Ricoh Aficio MP C3500 PS

Ricoh Aficio MP C4500 PCL6

RICOH Aficio MP C4501 PCL 6

RICOH MP C4503 PCL 6

SHARP MX-6200N PCL6

Xerox ColorQube 8570DN

Xerox Global Print Driver PCL6

Xerox Phaser 7400N PS

Xerox Phaser 7500DN PS

Xerox Phaser 7500DX PS

HP Deskjet D4300 series

HP Deskjet F4100 series

HP Deskjet F4200 series

HP LaserJet 1022

HP LaserJet 1022n

HP LaserJet 1160

HP LaserJet 200 color M251 PCL 6

HP LaserJet 2200 Series PCL 5

HP LaserJet 2300 Series PS

HP LaserJet 3050 PCL5

HP LaserJet 3055 PCL5

HP LaserJet 3390 / 3392 PCL5

HP LaserJet 4

HP LaserJet 400 MFP M425 PCL 6

HP LaserJet 4000 Series PCL 5

HP LaserJet 4100 Series PCL6

HP LaserJet 4200/4300 PCL6

HP LaserJet 4250 PCL6

HP LaserJet 4300 PCL 6

HP LaserJet 4350 PCL 5

HP LaserJet 5

HP LaserJet 5200 Series PCL 5

HP LaserJet 5200L Series PCL 5

HP LaserJet M9040 MFP PCL6

HP LaserJet P1505n

HP LaserJet P2015 PCL6

HP LaserJet P2050 Series PCL6

HP LaserJet P3005 PCL6

HP LaserJet P3011/P3015 PCL6

HP LaserJet P4014/P4015 PCL6

HP LaserJet P4515 PCL6

HP LaserJet Professional CM1410 Series PCL 6

HP LaserJet Professional CP1520 Series PCL 6

HP LaserJet Professional M1212nf MFP

HP LaserJet Professional P1102w

HP Officejet 5600 series

HP Officejet 6000 E609n Series

HP Officejet 6300 series

HP Officejet 6500 E709a Series

HP Officejet 6500 E709n Series

HP Officejet 6500 E710a-f

HP Officejet 7000 E809a Series

HP Officejet 7400 series

Brother HL-2170W

Brother MFC-9450CDN

Brother MFC-9640CW

Canon iR-ADV C5030/5035 UFR II

Dell 3100cn PCL6

HP CM8000 Color MFP Series PCL6

HP Color LaserJet 2700 Series PCL6

HP Color LaserJet 3600

HP Color LaserJet 4650 PCL 5

HP Color LaserJet 4700

HP Color LaserJet 5550 PCL 5

HP Color LaserJet 5550 PS

HP Color LaserJet 9500 PCL 6

HP Color LaserJet CM3530 MFP PCL6

HP Color LaserJet CM4540 MFP PCL 6

HP Color LaserJet CM6030 MFP PCL6

HP Color LaserJet CM6040 MFP PCL 6

HP Color LaserJet CM6040 MFP PCL6

HP Color LaserJet CP4005 PCL6

HP Color LaserJet CP4520 Series PCL6

HP Color LaserJet CP5220 Series PCL6

HP Color LaserJet CP5520 Series PCL

HP Color LaserJet CP6015 PCL6

HP Designjet T1100 44in HPGL2

HP Designjet T790ps 24in PS3 hp deskjet 5100 hp deskjet 5550 series (HPA)

HP LaserJet 2200 Series PCL 5

HP Universal Printing PCL 6 (v5.9.0)

HP Universal Printing PS

HP Universal Printing PS (v5.3)

HP Universal Printing PS (v5.9.0)

KONICA MINOLTA 350/250/200

KONICA MINOLTA 423SeriesPS

KONICA MINOLTA 750/600 VXL

Kyocera FS-C5150DN KX

Kyocera TASKalfa 500ci

Kyocera TASKalfa 500ci (KPDL)

Kyocera TASKalfa 5550ci KX

Lexmark C510 PS (MS)

Lexmark E450dn (MS)

Lexmark T634 (MS)

Lexmark Universal v2

Lexmark Universal v2 PS3

Lexmark Universal v2 XL

Lexmark W840 (MS)

Lexmark X422 (MS)

Lexmark X644e (MS)

Lexmark X644e PS

Lexmark X646e (MS)

Lexmark X651de (MS)

Lexmark X654de (MS)

Lexmark X656de (MS)

Lexmark X658de (MS)

Lexmark X734de

Lexmark X734de PS3

Lexmark X790 Series PS3

Lexmark X830e (MS)

Lexmark X850e (MS)

Xerox Global Print Driver PS

Xerox Phaser 6120 PS

Xerox Phaser 6130N PS

Xerox Phaser 6180DN PS

Xerox Phaser 6180MFP-D PS

Xerox Phaser 6180MFP-N PS

Xerox Phaser 6180N PS

Xerox Phaser 6360DN

Xerox Phaser 6360DN PS

Xerox Phaser 6360DX PS

Xerox Phaser 6360N PS

Xerox Phaser 7300DN

Xerox Phaser 7300DX

Xerox Phaser 7400DN PS

Xerox Phaser 7400DT PS

Xerox Phaser 7400DX PS

Computers

Dell

Dimension 8200

Dimension E520

Inspiron 5150

Inspiron 9400

Inspiron 600m

Inspiron 5100

Inspiron 8200

Latitude D410

Latitude D610

Latitude E5400 (Mid 2008)

Latitude D820

Latitude X300

Latitude E6520 (Early 2011)

Latitude E6220 (Mid 2011)

Latitude E6320 (Early 2011)

Latitude E5500

Latitude E6410 ATG (Early 2010)

Latitude XT2 (Early 2009)

Latitude D600

Latitude D400

Latitude D630 ATG (Mid 2007)

Latitude E6430 ATG (Mid 2012)

Latitude E5520 (Early 2011)

Latitude D510

Latitude E4300 (Late 2008)

Latitude E5430 (Mid 2012)

Latitude E6420 (Early 2011)

Latitude E6410 (Early 2010)

Latitude E5420 (Early 2011)

Latitude C840

Latitude D810

OptiPlex 755 (Mid 2007)

OptiPlex GX620

OptiPlex 760 (Late 2008)

OptiPlex GX280

OptiPlex 780 (Late 2009)

OptiPlex GX260

OptiPlex 745

OptiPlex GX270

OptiPlex GX1p

OptiPlex 980 (Early 2010)

OptiPlex 380 (Late 2009)

OptiPlex GX1

OptiPlex 960 (Late 2008)

OptiPlex 170L

OptiPlex GX520

OptiPlex GX240

PowerEdge 650

Power Vault MD1000

Precision M90

Precision M6300 (Late 2007)

Precision M6400 (Late 2008)

Precision M70

Latitude E6500 (Mid 2008)

Latitude D620 ATG

Latitude E6400 (Mid 2008)

Latitude D620

Latitude D630 (Early 2007)

Latitude D830 (Early 2007)

Latitude E6510 (Early 2010)

Latitude E6400 XFR (Mid 2008)

Precision M6600 (Mid 2011)

Precision M6500 (Late 2009)

Precision M4600 (Early 2011)

Precision M4500 (Early 2010)

Precision T7500 (Early 2009)

Precision T3400 (Late 2007)

Precision T7400 (Late 2007)

Precision T5500 (Early 2009)

Precision 370

Precision 380

Precision T3500 (Early 2009)

Precision 670

Precision R5400 (Mid 2008)

Precision 530

Precision 490

XPS M170 (MXG051, Late 2005)

XPS M1710 (MXG061, Early 2006)

XPS 8300 (Late 2010)

XPS 630i (Early 2008)

OptiPlex 9020 (Mid 2013)

OptiPlex 990 (Early 2011)

Precision T7610 (Late 2013)

Latitude E4310 (Mid 2010)

Dimension XPS R

Dimension XPS D

Inspiron 7000

Latitude CP

OptiPlex 486 L

OptiPlex GXPRO

OptiPlex GXA

Latitude E4200 (Late 2008)

OptiPlex 790 (Early 2011)

Dell U2711 Monitor

OptiPlex 9010 (Mid 2012)

PowerEdge M610

Latitude E6430 (Mid 2012)

Precision T3600 (Mid 2012)

Precision M6700 (Mid 2012)

Latitude E6530 (Mid 2012)

Latitude E6230 (Mid 2012)

OptiPlex 7010 (Mid 2012)

Precision T7600 (Mid 2012)

Latitude E6440 (Late 2013)

HP

8560p Performance Notebook

HP Compaq 6200

HP 6200 CMT Desktop

HP Compaq 8200 Elite

HP Compaq Elite 8300

HP Z620 Workstation

HP Compaq Pro 6300

ProBook 650 G1

HP ProDesk 600 G1 TWR

VTC Equipment

CISCO C40

CISCO/TANDBERG Edge 95

CISCO XS 20

CISCO XS 80

Phones

AASTRA 470

Avaya 2410

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