SampleTask2_PWS_Rev2.docx

Procurement Sensitive (FOUO)

SAMPLE TASK ORDER 0002

PERFORMANCE WORK STATEMENT (PWS)

For Army Contracting Command (ACC) Aberdeen Proving Ground (APG) US Army Communication Electronics Command (CECOM) Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance Team APG C4ISR

INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES

19 August 2015 (Revised 28 October 2015) Table of Contents

1.0 General

1.4 Handling or Access to Classified Materiel………………………………………………..3

1.5 Operation Security (OPSEC) Standard Operating Procedures (SOP)/Plan………………3

1.6 OPSEC Training…………………………………………………………………………..3

1.7 Access to Government Information Systems (IS)…………………………………. …….3

2.0 Functional Area 3 – Enhanced Automated Data Processing Support

Section 1

1.1 Objectives/Scope of Work: The CECOM Team C4ISR objective is to establish a firm fixed price task order that provides on-site professional support service for the functional areas requirements:

· Enhanced Automated Data Processing Support for CECOM

1.2 Period of Performance (POP): The Period of Performance (POP) will be for one year from date of award with two (2) option periods of twelve (12) months each for a potential total contract life of three (3) years.

1.3 Reference: Reference Base Contract PWS for detailed specifications not otherwise included.

1.4 Handling/Access to Classified Information: The Contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.5 OPSEC Standing Operating Procedure/Plan: The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within ninety (90) calendar days of contract award, per Army Regulation (AR) 530-1, Operations Security. This SOP/Plan will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who shall be an OPSEC Coordinator. The Contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.6 OPSEC Training: Per AR 530-1, Operations Security, Contractor management shall ensure new Contractor employees shall complete Level I OPSEC training within thirty (30) calendar days of the beginning of the POP for each TO. All Contractor employees shall complete annual OPSEC awareness training.

1.7 Access to Government Information Systems (IS): Contractor management shall ensure all Contractor employees with access to Government information systems on the non secure internet protocol router network (NIPR) or secure internet protocol router network (SIPR) shall be registered in the Army Training Certification Tracking System (ATCTS) prior to performing under the TO. Contractor employees shall successfully complete the DoD Information Assurance Awareness training. The training shall be completed prior to Contractor employee’s accessing IS. This training shall be taken by Contractor employees on an annual basis.

Section 2

2.0 FUNCTIONAL AREA 3 – ENHANCED AUTOMATED DATA PROCESSING SUPPORT SERVICES:

2.1 Requirements: The Contractor shall possess and demonstrate current knowledge, expertise, and processes which support Army Team C4ISR, Army Materiel Command (AMC), Department of the Army (DA), and APG, MD.

2.2 Project Manager: CECOM requires one (1) full-time personnel performing project management and oversight specific to enhanced automated data processing support (Key Personnel).

2.3 Desktop Service Support: CECOM requires sixteen (16) full-time personnel performing desktop service support including, but not limited to –

· Desktop software support

· Respond and resolve help desk tickets

· Install and support Government furnished software and hardware

· Provide IAVA/STIG compliance for all supported laptops and desktops

· Analyze network failures

· Provide written evaluations, procedures, checklists and instructions for CIO approval

· Provide technical advice

· Provide off-site support

· Provide rapid response for Very Important Personnel (VIP)

2.3.1 Desktop Support Required Certifications:

· DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in the DoD 8570.01 M)

· DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)

2.4 Audio/Visual Support - VTC: CECOM requires six (6) full-time personnel performing video telecommunications operation services to include, but not limited to –

· Scheduling of classified and unclassified Internet Protocol (IP) and Integrated Services Digital Network (ISDN) video teleconferences for CONUS and OCONUS meeting

· Management and operation of the Video Operation Control (VOC) facilities

· Daily operations and technical support of VTC bridging equipment, hardware, and software

· Provide training on all hardware and software located in the VOC.

· Provide instructions to CECOM personnel in the use and operation of portable VTC systems

· Conduct pre-conference testing and setup

· Diagnose, trouble shoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications

2.4.1 Place of Performance: The Place of Performance of contracted functions will be carried out at Aberdeen Proving Ground, MD.

2.5 System Administrator Senior: CECOM requires two (2) full-time personnel providing system administration services including, but not limited to –

· Data Center Operations

· Web Site and Database Support

· Backup and Recovery Operations

· Network Monitoring and Server Room Operations

· Information Assurance Support

· Application Support Operation

· Application Support Testing and Release Management

· Application Support SQL Design, Development, and Maintenance

2.5.1 System Administrator Senior Required Certifications:

· DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M)

· DoD 8570.01 M Computing Environment Certified (example, Windows Server, Microsoft SQL, Solaris, Oracle)

2.5.2 Place of Performance: The Place of Performance of contracted functions will be carried out at APG NEC Data Center Facility, Bldg 316, APG, MD and/or the C4ISR Campus, APG, MD.

2.6 Cloud Administrator: CECOM requires one (1) full-time personnel providing system administration services in a cloud environment including, but not limited to –

· Cloud Systems Administration

· Web Site and Database Support

· Backup and Recovery Operations

· Network Monitoring and Server Room Operations

· Information Assurance Support

· Application Support Operation

· Application Support Testing and Release Management

· Application Support SQL Design, Development, and Maintenance

· Migration of systems and services to a cloud environment

2.6.1 System Administrator Senior Required Certifications:

· DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M)

· DoD 8570.01 M Computing Environment Certified (Cloud Environment)

2.6.2 Place of Performance: The Place of Performance of contracted functions will be carried out at APG NEC Data Center Facility, Bldg 316, APG, MD and/or the C4ISR Campus, APG, MD.

2.7 Systems Administrator (Oracle): CECOM requires one (1) full-time personnel providing Oracle system administration services including, but not limited to –

· Data Center Operations

· Web Site and Database Support

· Backup and Recovery Operations

· Network Monitoring and Server Room Operations

· Information Assurance Support

· Application Support Operation

· Application Support Testing and Release Management

· Application Support Database Design, Development, and Maintenance

2.7.1 System Administrator (Oracle) Required Certifications:

· DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M)

· DoD 8570.01 M Computing Environment Certified (Oracle)

2.7.2 Place of Performance: The Place of Performance of contracted functions will be carried out at APG NEC Data Center Facility, Bldg 316, APG, MD and/or the C4ISR Campus, APG, MD.

2.8 Hours of Operation: Core hours of operation for IT Support is 0700 - 1700, Monday through Friday, on non-holiday work-days, corresponding to the core hours of the supported user base. It should be noted that Touch Labor support is constrained by business hours for the supported customer base as described in each Task Order (TO). In the event the Emergency Operations Center (EOC) is stood up to a 24/7 operation System/Network support coverage shall be required to ensure the EOC stays operational.

2.8.1 Audio/Visual Support – VTC Hours of Operation: Hours of operation are 0700 to 1800 with a staggered start time to ensure coverage.

2.9 Innovations: The Contractor shall employ the Government furnished tools and equipment to its advantage; however, there is no limit to the opportunities to develop and implement IT productivity improvements, assuming a formal business case with documented return on investment is developed and presented for Government approval.

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