SampleTask1_PWS.docx

Procurement Sensitive (FOUO)

TASK ORDER 0001

CONSOLIDATED MANPOWER for INFORMATION TECHNOLOGY (IT) SERVICES

PERFORMANCE WORK STATEMENT (PWS)

For Army Contracting Command (ACC) Aberdeen Proving Ground (APG) US Army Communication Electronics Command (CECOM) Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance Team APG C4ISR 19 Aug 2015 Table of Contents

1.0 General

1.5 Handling or Access to Classified Materiel………………………………………………..3

1.6 Operation Security (OPSEC) Standard Operating Procedures …………..………………3

1.7 OPSEC Training………………………………………………………………………

1.8 Access to Government Information Systems (IS)…………………………………. …….3

1.9 Information Assurance (IA) Information Technology Training and Certification……….4

1.10 Anti-Terrorism (AT) Level 1 Training Requirement ….…….………..…………………4

1.11 iWatch Training Requirement .…………………………………………………………..4

1.12 Threat Awareness and Reporting Program (TARP) Training .…………………………..4

2.0 Functional Area 1 – Facility Lobby Receptionist

2.3 Specific Duties .…………………………………………………………………….…..7-10

2.4 Place of Performance……………………………………………………………………...10

2.5 Neglect of Duties………………………………………………………………………

2.6 Joint Personnel Adjudication System……………………………………………………..11

3.0 Functional Area 2 – Access Control, Software/Hardware Support

3.2.2 Sustainment Support Duties……………………………………………………..11-13

3.2.3 Access Control System Analyst…………………………………………………13-14

3.4 Other Conditions/Requirements……………………………………………………… 15-17

3.5 Specific Requirements………………………………………………………………...17-18

3.6 Acceptance Plan 18

4.0 Project Manager Functional Areas 1 & 2 ………………………………………………….. 18

Section 1

1.1 Objectives/Scope of Work: The Team C4ISR objective is to establish a task order that provides on-site professional support service for the following two (2) functional areas:

· Functional Area 1 Facility Lobby Receptionist Support for C4ISR

· Functional Area 2 Electronic Security System (ESS) Access Control, Software/Hardware Support for C4ISR

1.2 Period of Performance (POP)/Place of Performance: The Period of Performance (POP) will be for one year from date of award with two (2) option periods of twelve (12) months each for a potential total contract life of three (3) years. Contracted functions will be carried out at Aberdeen Proving Ground, MD.

1.3 Reference: Consolidated Manpower for Information Technology (IT) Services Base Contract Performance Work Statement (PWS) defines additional detailed specifications.

1.5 Handling/Access to Classified Information: The Contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.6 OPSEC Standing Operating Procedure/Plan: The contractor shall utilize the existing CECOM OPSEC Standing Operating Procedure (SOP)/Plan. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.7 OPSEC Training: Per AR 530-1, Operations Security, Contractor management shall ensure new Contractor employees shall complete Level I OPSEC training within thirty (30) calendar days of the beginning of the POP for each TO. All Contractor employees shall complete annual OPSEC awareness training.

1.8 Access to Government Information Systems (IS): Contractor management shall ensure all Contractor employees with access to Government information systems on the non-secure internet protocol router network (NIPR) or secure internet protocol router network (SIPR) shall be registered in the Army Training Certification Tracking System (ATCTS) prior to performing under the TO. Contractor employees shall successfully complete the DoD Cybersecurity Challenge training. The training shall be completed prior to Contractor employee’s accessing IS. This training shall be taken by Contractor employees on an annual basis. All email correspondence generated under this TO shall be conducted through a government email account.

1.9 Information Assurance (IA) Information Technology (IT) Training and Certification The IA workforce focuses on the operation and management of IA capabilities for DoD systems and networks. IA ensures that adequate security measures and established IA policies and procedures are applied to all Information Systems (IS) and networks. The IA workforce includes all privileged users and IA managers who perform any of the responsibilities or functions described in DoD 8570.01M chapters 3 – 5, including: developing, testing, deploying, operating, administering, troubleshooting, managing, and retiring DoD information systems. The Army must ensure that appropriate levels of IA awareness, training, education certification and workforce management are provided to the IA workforce and Information System users that are commensurate with their respective responsibilities. Contractors performing IA/IT functions shall be on Duty Appointment Orders that identify the IA/IT position they are working in.

· IA/IT Training: All Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 upon contract award.

· IA/IT Certification: Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, Contractor management shall ensure that Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification and computing environment certification(s) stipulated in DoD 8570.01-M shall be completed prior to performing services under this contract or any associated TO.

· IA Workforce Contractors shall authorize the release of certification information from DoD approved certification providers via the Defense Manpower Data Center (DMDC) Information Assurance Workforce Certification Application.

1.10 Anti-Terrorism (AT) Level 1 Training Requirement: All Contractor employees requiring access to Government installations, facilities and controlled access areas, shall complete Anti-Terrorism (AT) Level I awareness training within thirty (30) calendar days after the TO release date. The Contractor shall submit certificates of completion for each Contractor employee, to the COR. AT Level1 awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.11 iWatch Training Requirement: The Contractor and its subcontractors shall brief all of their employees performing under this contract, on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employee’s to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of each TO awarded. If a new Contractor employee is commencing performance under a TO, he/she shall be required to receive the local iWATCH program briefing within thirty (30) calendar days of commencing performance. Once each Contractor employee has received the required iWATCH program briefing, the results shall be reported to the COR.

1.11.1 iWATCH program resources may be found at the following website: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.12 Threat Awareness and Reporting Program (TARP) Training Requirement: TARP training promotes personnel’s ability to identify, report, and prevent espionage, subversion, sabotage, insider threats, terrorism or extremist activities directed against the Army and its personnel, facilities, resources, and activities. Per AR 381-12 Threat Awareness and Reporting Program (TARP), all Contractor personnel with security clearances must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

Section 2 Two (2) Functional Areas

2.0 FUNCTIONAL AREA 1 – FACILITY LOBBY RECEPTIONIST (FLA):

Receptionists shall enforce the Government’s system of personnel identification and access control by conducting a 100% check of all C4ISR badges. Receptionists shall perform package inspections when and as directed by the post orders, or as directed by the Contract Officer Representative (COR) in the event of an emergency or period of increased security readiness. These inspections shall include, but are not limited to, inspection of packages, briefcases, purses, canisters, bags, and other suspicious containers in the possession of visitors, employees and other persons arriving on, working at, visiting, or departing from C4ISR facilities. Receptionist shall notify customers when packages are delivered to the lobby for pick up. Receptionist shall alert the APG Law Enforcement and the COR in the event of suspicious activity. The receptionists shall deny admittance to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

Receptionists shall provide on-site security and control access to the post area, observing, detecting, and reporting violations as directed by the post orders. Receptionists shall provide and maintain complete and effective surveillance, protection and inspection of all internal and external areas within the designated parameters and authority of their assigned post. Receptionists shall be required to answer questions and provide directions to visitors and building tenants. Prior to arriving on duty, each receptionist shall be familiar with the name, address, and location of his/her post, as well as the post orders of the assigned post.

Each receptionists shall be familiar with each tenant Agency’s name and the locations within the facility of the most commonly sought-after offices or locations, such as service offices, conference rooms, restrooms, elevators, entrances and exits, the cafeteria, and parking areas, and shall provide that information to any visitor upon request. Receptionists assigned to entrance/exit posts shall know the location of and usage instructions for the nearest first aid kit, automatic external defibrillator, fire extinguisher, fire alarm, and emergency call boxes, and shall be ready, willing, and able to use them as necessary and as required by C4ISR post orders.

2.1 Services: Contracted Lobby Receptionists shall be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Receptionists shall be thoroughly familiar with the requirements for the work area that they are assigned too. When this is not feasible (i.e., when there are emergency nonrecurring services and the Contractor is given limited advance notice regarding the Government’s requirements), the Contractor should allow, to the maximum extent practicable, preparation time in which receptionists will be able to read and familiarize themselves with the post orders prior to assuming duty on the post. Under no circumstances shall any receptionist neglect his/her assigned duties in order to familiarize him/ herself with post orders. Receptionists shall demonstrate their familiarity with post orders, C4ISR Security Control Center procedures, and any other relevant information during each daily shift. Receptionists shall have the ability to stand for prolonged periods of time, climb at least five (5) flights of stairs and have the ability to lift at least fifty-six (56) pounds.

2.2 Manning Schedule and Location: A 251 day work year is anticipated for all posts except Post (P) #5. P#5 is 365 days, with 366 on leap year for a 24/7 duty operation. All posts shall be manned at all times during required hours of operations.

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Top Secret/SCI

Monday - Friday Top Secret/SCI

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

Monday - Friday Secret

2.3 Specific Duties:

a. FACILITY LOBBY RECEPTIONIST POST FUNCTIONS: P#1 Building 6006, P#6 Building 6001, P#7 Building 6001, P#8 Building 6002, P#9 Building 6002, P#10 Building 6007, P#11 Building 6007, P#12 Building 6010, P#13 Building 6010, P#14 Building 3090, P#15 Building 3200 - The Facility Lobby Receptionist at these posts shall:

· Acknowledge personnel upon entering the facility.

· Inspect all Government issued Common Access Cards (CAC) and C4ISR identification badges to prevent unescorted entry into facility. At a minimum, receptionist shall be able to compare the employee’s face to the photo on the CAC or C4ISR badge.

· Have the right to physically touch the CAC or C4ISR badge as an employee is entering the building to further measure security or to detect counterfeiting.

· Visitors may be required to undergo screening of unauthorized equipment/material before receiving a C4ISR Visitor’s badge. The Receptionists shall be responsible for informing the personnel escorting the visitor(s) that they must maintain a visual line of sight, physical proximity, or other means of control of the visitor(s) throughout the duration of being in that area/ building. The ratio of visitors to escorts will be established by the organizations security spokesperson based on operational requirements. Receptionists shall also be responsible for ensuring items are not brought into secure areas which are not permitted (i.e. cell phones).

· Conduct a “Manual Lookup” using the facility Access Control System on all C4ISR employees who request entry without a valid CAC or identification badge in their possession. Employment verification shall be validated through the system database.

· Serve as an information center and answer inquiries made by visitors and/or employees.

· Ensure visitors register and receive a visitor ID badge and have a proper escort if needed before being allowed entry into the facility.

· Confiscate expired badges, log badge and turn into the PM for destruction.

· Call the APG Police Department immediately if an unattended bag, box, or any other container is discovered. Complete Suspicious Package Checklist. Do not touch the package.

· During the normal duty hours, notify the PM and COR of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

· Remain at post. In areas with two or more receptionist one should remain at the post, while the other walks around the lobby observing/greeting personnel

· Keep their station clean and presentable at all times.

· Call the building custodian for all facility issues.

· Provide badge count to PM at end of day.

b. FACILITY LOBBY RECEPTIONIST POST FUNCTIONS: P#2 Building 6006, (Security Center) -The Facility Lobby Receptionists at this post shall perform all functions identified in 2.3 b above along with the following additional functions:

· Prepare Campus Badges

· Register Common Access Card’s

· Enter personnel into the Security Management System

c. FACILITY LOBBY RECEPTIONIST POST FUNCTIONS: P#3 and P#4 Building 6003 - The Facility Lobby Receptionists at these posts shall:

1. Acknowledge personnel upon entering the facility.

1. Monitor access/egress of all employees and visitors during duty hours

1. Verify restricted area badge for employees and visitors entering lab.

1. Confiscate expired badges, and turn into the I2WD Security Officer.

1. Conduct check of bags and briefcases for prohibited items as mandated by the Defense Intelligence Agency accreditation and local security policies during Sensitive Compartmented Information Facility (SCIF) access/egress.

1. Control hardstand area of complex.

1. Monitor vehicles and sensitive equipment on the site.

1. Execute Random Antiterrorism Measures (RAM) during periods of heightened security, as directed by COR.

1. Call the APG Police Department immediately if an unattended bag, box, or any other container is discovered. Also, contact I2WD Security, and PM. Complete Suspicious Package Checklist. Do not touch the package.

1. During the normal duty hours notify the I2WD Security Office, and PM of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

1. Remain at their station.

1. Keep their station clean and presentable at all times.

1. Call the building custodian for all facility issues.

1. At 0500, assist in unlocking doors/gates, then set up and prepare entrance for operation. Secure door at 1900 hours and then assist in securing area.

1. Not later than 0545, shall have spaces in other I2WD buildings unlocked to include slide gates.

1. Not later than 0600, unlock Guard Shack door for the employee entrance.

1. Unlock the X09, disarm the alarm, fill out the SF 702 and change magnetic sign to read OPEN. At 1900 hours lock X09, spin dial to lock, alarm door, change sign to CLOSE and ensure all equipment is secure.

1. Unlock/Lock the slide gates, exterior doors of 6004 & 6005, and the Red Badge area in B6006

1. Perform a walkthrough of the I2WD building on each floor before it is secured.

1. Conduct one (1) walk-through of the Lab and loading dock area thirty (30) minutes prior to the end of the shift and ensure that all doors and windows are secure.

1. Verbally or telephonically notify P#5 Lobby Receptionist that all is secure, before terminating the post at the end of the day. Results of security walk through shall be documented in daily journal prior to departing at the end of the shift.

d. FACILITY LOBBY RECEPTIONIST POST FUNCTIONS: P#5 Building 6003 – The Facility Lobby Receptionist at this post shall:

· Acknowledge personnel upon entering the facility.

· Inspect all Government issued Common Access Cards (CAC) and C4ISR campus identification badges to prevent unescorted entry into facility. At a minimum, receptionist shall be able to compare the employee’s fact to the photo on the ID.

· Have the right to physically touch the CAC or C4ISR badge as an employee is entering the building to further measure security or to detect counterfeiting.

· Confiscate expired badges and turn into the I2WD Security Officer.

· Visitors may be required to undergo screening of unauthorized equipment/material before receiving a C4ISR Visitor’s badge. The Receptionists shall be responsible for informing the personnel escorting the visitor(s) that they must maintain a visual line of sight, physical proximity, or other means of control of the visitor(s) throughout the duration of being in that area/ building. The ratio of visitors to escorts will be established by the organizations security spokesperson based on operational requirements. Receptionists shall also be responsible for ensuring items are not brought into secure areas which are not permitted (i.e. cell phones or other recording devices).

· NLT 0530, Coordinate with P#3 (A1203C) and P#4 (A1267A) for the opening of the employee entrance door.

· NLT 0530, contact DES (306-0550), to notify them you are disarming the alarm.

· Check the safe in the lobby once per night and fill out the SF 702.

· Act as the C4ISR Campus point of contact for all system outages, planned or unplanned.

· Monitor all alarms and CCTV, in the event of an alarm signaling a condition or incident contact building security manager.

· Maintain daily log of activities DA Form 1594

· Process badge access applications, visitor requests, and issue badges. If visitor is NOT CLEARED, they require an escort.

· Issue and receive access control media and all equipment coming into the building (i.e. door keys, badges, computer, and other equipment). All equipment coming into facility shall have an approved equipment form and be scanned in and out of the building by bar code.

· Randomly inspect bags for cell phones, and any other media storage devices not approved for a restricted area.

· Secure the building and activate the alarm when all employees have left for the day. Contact DES to notify them you are doing a perimeter check of I2WD spaces, call DES upon completion with report and annotate on DA Form 1594.

· Serve as an information center and answer inquiries made by visitors and/or employees.

· Ensure visitors register and receive a visitor ID badge and have a proper escort before being allowed entry into the facility.

· Call the APG Police Department immediately, if an unattended bag, box, or any other container is discovered. Also, contact I2WD Security and PM. Complete Suspicious Package Checklist. Do not touch the package.

· Check and read log daily. Update daily log to note any alarm or building issues.

· During the normal duty hours, notify the I2WD Security Office and PM of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

· Remain at their station. Keep station clean and presentable at all times.

· Call the building custodian for all facility issues.

2.4 Place of Performance/Mandatory Monthly Security Checks: Though the Contractor shall be responsible for all stationary positions at the above locations, the Contractor shall be obligated to provide support to any facility within the C4ISR campus, when that support is required. Examples may include opening and making other facilities available or accessible for meetings or training, when surges of support are required due to larger than normal visitor access requirements, assistance or response due to possible security breach or other emergency situations to include power outages that affect secure buildings, (Buildings 6003, 6004, 6005). The Contractor shall conduct mandatory monthly security checks by locking the doors and requiring all personnel entering buildings 6001, 6002, 6006, 6007, to badge in one workday a month. The CIO-G6 will provide the schedule for the mandatory security check. All badges that do not work shall be confiscated, logged and destroyed.

2.5 Neglect of Duties: Engagement in any activity that may detract from the receptionist’s undivided attention to their duties shall not be permitted. This includes sleeping while on duty, unreasonable delays, failure to carry out assigned tasks, conducting personal affairs during duty hour, playing computer games, playing music, viewing FACEBOOK or other social media sites, downloading to a Government furnished device, personal phone calls, texting, etc. If the COR views or is notified that an individual is neglecting his/ her duties per this PWS, the COR will document then notify the KO and PM. The COR may request that the individual be removed from performing under this contract.

2.6 Joint Personnel Adjudication System (JPAS): The Government will identify Facility Lobby Receptionist positions which require JPAS accounts. Each receptionist performing in the identified position shall take the required JPAS training and acquire a JPAS account to be used in duty performance.

3.0 FUNCTIONAL AREA 2 – ELECTRONIC SECURITY SYSTEM, SOFTWARE & HARDWARE SUPPORT:

The Contractor shall be required to provide program management, subject matter experts, system administration, scanning/patching and engineering support in the operations, sustainment, corrective maintenance, preventive maintenance and testing of the Electronic Security System (ESS) fielded devices throughout the C4ISR campus. The ESS currently consists of the following AMAG systems and may be modified during the contract: Security Management System (SMS) Access Control System (ACS), Intrusion Detection System (IDS), Closed Circuit Television (CCTV) Video Management to include cameras, recording, distribution and storage subsystems, Video Management System (VMS). The SMS utilizes a Non-Classified Internet Protocol Router Network (NIPRNET) hosted by the Government. The services to be performed are Project Management, Sustainment, Maintenance and Compliance.

3.1 Security Requirements: Contractor personnel performing work under this functional area shall have, at a minimum, a SECRET clearance level. Contractors working in Top Secret facilities and performing System Administration shall maintain a TS/SCI clearance.

As appropriate, all drawings and documents shall be maintained at the Unclassified// For Official Use Only (FOUO) level. Documentation requiring collection, maintenance, and storage (hard or soft) of the job site location, schematics, device addressing schemes, shall be protected at the FOUO level. The Contractor shall refer to the cognizant security authority if there are questions concerning the classification of material.

3.2.1 Hours of Operation: Monday through Friday from 0700-1630. Eastern Standard Time (EST). The Contractor shall provide qualified personnel to perform sustainment activities. Sustainment staff shall have extensive knowledge of installation, maintenance, and repair of electronic and integrated security systems. In addition, personnel shall have appropriate clearance levels and certifications required to work on any given ESS subsystem. The Sustainment Team shall require up to TS/SCI clearances for work on this project. Any emergency after hours that may arise need to be approved by the task order COR or designated official prior to execution. Quarterly preventative maintenance checks shall be done on each system.

3.2.2 Sustainment Support

The Contractor shall perform at a minimum the following duties daily:

· System Administration for the ESS. Personnel performing this task shall be responsible for the system administration, configuration and efficient and reliable operation of the electronic security system, and for assisting with the development and coordination of ESS projects and programs. Personnel performing System Administration duties shall be certified for the system they are working with ie Current AMAG Certification, Windows Operating System, Oracle, etc, per DoD 8570.01-M, have a DoD 8570-01-M Baseline Certification for IAT Level III, and have a TS/SCI clearance.

· Information Assurance (IA) System Administration duties to ensure compliance of system with vendor patches, DOD Security Technical Implementation Guides (STIG’s) and Information Assurance Vulnerability Alerts (IAVA’s). All STIG and IAVAs shall be completed within ten (10) days of Government release. Analysis IA security incidents and patterns to determine remedial actions to correct vulnerabilities. System Administration personnel performing this function shall maintain all DoD IA certification requirements per DoD 8570.01-M, IAT Level III, be certified in the required DoD Scanning tool and have a TS/SCI Clearance. At this time the DoD tool being used is the Assured Compliance Assessment Solution (ACAS).

· Ensure all software and hardware is compliant and up to date with the newest version.

· Prepare and submit a Plan of Action & Milestone (POAM) for any vulnerability that could not be mitigated.

· Install, configure and troubleshoot complex, integrated security applications supporting critical business functions. Administrator shall install and oversee the configuration and troubleshooting of complex software solutions supporting the integrated electronic security environment.

· Configure and troubleshoot servers, clients, storage devices and other hardware for various functions, including but not limited to application servers, database servers, video and access control servers, intercom systems, and video storage systems.

· Work with the Network Enterprise Center (NEC) network administrators, and security system personnel to coordinate hardware and software maintenance requirements and analyze / troubleshoot issues as they arise. The Administrators shall perform system upgrades, software updates, and manage security application version control as required.

· Ensure all required system documentation and record keeping requirements associated with maintaining and controlling the ESS assets are completed accurately, timely and in accordance with DoD, Army and customer organization policies and procedures, and departmental requirements.

· Define, develop, and direct the scope, operational priorities, standards, policies, and implementation plans including milestone and performance metrics for access control and building control's projects.

· Perform regular administrative tasks such as maintaining files, processing paperwork, entering data, and monitoring systems.

· Maintain tools, equipment, and a clean work area; uphold Government mission through work performed.

· Perform all work in compliance with plans, specifications, OSU Construction Standards, industry standards, and best practices.

· Perform proper inspection of customer system to prevent future issues. Lead in the planning, design, documentation, and implementation of various electronic security systems to include computer servers, CCTV, intrusion detection, mass notification and other network equipment and applications.

· Monitor, plan and coordinate the distribution of client/server software and service packs.

· Recommend new software, equipment and services to purchase.

· Perform on-site technical support on electronic security equipment located throughout the campus.

· Maintain communication with the staff of the CECOM CIO G-6 and keep them apprised of problems, tasks and projects.

· Create and maintain good technical documentation for all actions taken to trouble shoot problems and resolve system conflicts.

· Perform issuance and management of passwords issued to those who must operate the ESS.

· Perform system upgrades, software updates, and manage security application version control as required.

3.2.3 Access Control System Analyst: C4ISR requires personnel performing support to the ESS including, but not limited to:

· Monitor What’s Up Gold, ensure server and Peripherals are online and functioning.

· Monitor all Camera’s and Alarms regularly throughout the shift and report problems/discrepancies to PM/Security Manager/COR immediately.

· Maintain logs of approved operational change requests submitted by Contract Officer Representative (COR) from the C4ISR campus security managers/facility managers.

· Maintain logs of Intrusion Detection System (IDS) groups and device modifications; maintain Access Control System (ACS) groups and device modifications performed by Application System Analyst.

· Maintain logs of Network Video Recorder (NVR) modifications.

· Provide Change requests and SMS Logs to PM weekly

· Create scheduled commands for ESS and IDS areas upon request.

· Monitor Closed Circuit TV/ video playback; record required events to Compact Disk for distribution; notify team lead/PM to dispatch personnel when problems occur; Notify security managers and building custodians of repeat offenders in order to prevent future events.

· Maintain and manage public address system.

· Interface with APG Department Emergency Services (DES) as necessary.

· Ensure IDS is reporting to the DES via the Digital Monitoring Product (DMP) transmitter.

· Monitor electronic systems for illegal activities and notify COR immediately, if anything suspicious is discovered.

· Prepare and maintain an SOP on how to file and document access records.

· Maintain and document electronic access records and files in an organized fashion; Review organization procedures of access records with Team Lead/PM.

· Input any work related tasks into the Infrastructure Maintenance Management System (IMMS) or any system that may replace IMMS; notify lead/PM if unable or unauthorized to complete.

· Maintain communications with C4ISR leadership in event of an access control or IDS outage.

· Assist techs when needed, as applicable, to ensure operation.

· Train and Test new SMS users on proper use of equipment and software.

· Conduct semi-annual refresher training to SMS users through a group setting.

· Create new SMS accounts coordinate creation of Windows account for SMS user.

· Enter SMS Daily log activities into a spreadsheet similar to the one below.

· Ensure SMS application maintains compliance with vendor patches, DoD Security Technical Implementation Guides (STIG) and Information Assurance Vulnerability Alerts (IAVA’s). Notify IA System Admin if application is out of compliance.

3.2.4 Logistics Support: C4ISR requires personnel performing logistics support to the access control and software/hardware including, but not limited to:

· Procure all necessary spare parts and maintain an ongoing spares inventory to include tagging and delivery of equipment to the site.

· Purchase new equipment as needed to perform an annual 10% refresh of equipment and maintain a list of all items purchased in Excel format.

· Maintain the inventory of all installed equipment, spare parts and new parts. Provide a list to the COR monthly in Excel format highlighting the items that need to be replenished.

· Respond, troubleshoot, and report defects in material or installation of warranted equipment to CECOM CIO.

· Provide additional equipment requirements from customer to ensure the security of their operation. i.e. card readers, SMS Stations.

· All procurement packages shall be reviewed and approved by the COR prior to ordering.

3.2.5 Emergency Maintenance: C4ISR requires emergency support on an as needed basis to include, but not limited to, respond to emergency maintenance calls. After hours technician will acknowledge the call within one (1) hour via a dispatcher or call back to the site, and be on site within four (4) hours for calls deemed priority one. Priority one is considered to be anytime the system is inoperable or if there is a cause for mission failure.

3.3 Data Deliverables: Deliverables under this task shall be as noted in the following chart and delivered to the COR.

any change Microsoft Word, or PDF Submit via email

Status Reports – Functional area 1 & 2

ACAS Scans

3.4 Other Conditions/Requirements:

a. The Contractor shall be familiar with all reference documents specified in the basic contract and shall adhere to the applicable portions of each document in the performance of these tasks, unless otherwise noted.

b. The Contractor shall provide all labor, test equipment, and tools required to perform the work described. The Contractor shall be responsible for all equipment (except GFE) and material required to complete this work. Types and quantities of equipment and materials shall be determined using applicable reference documents. The Contractor shall ensure that all necessary equipment and materials are verified, tested, and properly packed before shipping. Delays resulting from missing material or equipment during the installation phase shall be the responsibility of the Contractor.

c. The Contractor shall perform all work in a manner which will cause the least practical disruption to the normal activities of the facility. The Contractor shall keep public areas such as sidewalks, parking ramps, hallways, stairs, elevator lobbies, and toilet rooms free from accumulation of waste material, rubbish, or construction debris. Smoking or open fires shall not be permitted within the building enclosure or on the premises.

d. The Contractor shall coordinate their efforts with the Government customer CIO office, APG Security Office, and the APG Safety Office to eliminate the possibility of conflict during the installation. Routine daily liaison shall be the responsibility of the Contractor.

e. Materials shall be stored only in those areas designated by the site. All unused materials shall be returned to those areas at the end of each workday. The Contractor shall immediately report any missing or stolen material to the site representative. Parking space for personal vehicles shall be coordinated with the site. Obtain approval from the APG for parking of construction motor vehicles or other equipment on the site.

f. All work areas shall be cleaned and debris removed at the end of each workday. When work in any area is complete, the area shall be restored to its original condition. Damages to structures shall be repaired using matching materials and painted, as required. The Contractor shall keep existing driveways and entrances serving the premises clear and available to the Government and its employees at all times. The Contractor shall maintain driveways between and around combustible material storage piles at least 15-feet wide and free of accumulation of rubbish, equipment, and materials. Maintain access for fire-fighting equipment. Do not unreasonably encumber the site with materials or equipment. Provide 24-hour-a-day/7-days-a-week (24/7) access to the building for emergency vehicles.

g. The Contractor shall not use transmissions other than those approved by the Government.

h. During handling and installation of work at the project site, clean and protect work in progress and adjoining work on site on the basis of continuous maintenance. The Contractor shall apply protective covering on installed work where it is required to ensure freedom from damage or deterioration at time of completion.

i. The Contractor shall protect against possible damage to all sills, jambs, and soffits of permanent openings used as passageways or through which materials are handled. The Contractor shall protect exposed comers, spandrels, projecting features, and similar permanent work subject to damage. The Contractor shall protect all site features. The Contractor shall cover and protect all uncompleted work from damage by mortar, plaster, gypsum drywall compounds, paint, and other construction materials and operations. Construction finishes, equipment, and other items that are damaged or defaced by reason of work performed under this contract, shall be restored to the satisfaction of the COR.

j. Normal schedule upgrades or preventive maintenance shall not be planned for the hours of 0700 to 1400 unless otherwise approved by the COR.

k. System failure shall be identified within ten (10) minutes to the Government POC so IDS monitored rooms can be physically manned by Government personnel. Please note: the Government must get the approval of the AMC Commander prior to allowing overtime/comp time to man the area after hours.

l. The Contractor personnel shall immediately notify the COR of any unscheduled outages or service interruptions.

m. Computer Aided Design (CAD) Operator shall support updates to as-built drawings. As-built drawings shall be updated bi-annually by the Contractor with any adds/moves/changes that have occurred during the POP of this contract. The Contractor shall upload updated as-built drawings to the system and provide hardcopy and digital copies of the bi-annual updates to the COR.

n. Test each system after service/repair is complete to ensure the ESS is functioning properly. Explain the service/repair performed to the customer.

3.5 Specific Requirements: The Contractor shall meet the following specific requirements in the performance of Electronic Security System, Software/Hardware support efforts.

a. Materials. The Contractor shall be responsible for all materials necessary to complete the work. Types and quantities of material shall be determined using applicable documents and the Contractor’s “on-site” evaluation of guidance.

b. Equipment Mounting. All equipment, cabinets, and conduits shall be plumbed and leveled before securing to walls or floors. Hardware for securing the equipment shall be wood screws on wood, toggle bolts or raw plugs on hollow masonry, expansion shield anchors on concrete or brick, and self-tapping screw on sheet metal. All mounting hardware shall be stainless steel.

c. Electrical Installation. All electrical material and installation thereof shall conform to applicable documents listed in Section 2. The Contractor shall comply with applicable provisions of the NEC and standards by National Electrical Manufacturer's Association (NEMA), for electrical components of general work. Unless otherwise indicated, the Contractor shall also adhere to the requirements specified below:

1. Use only new material.

2. Restore any damaged galvanized surface with liquid galvanize.

3. If conduit is required to be installed, exposed conduit shall be installed parallel to or at right angles to building walls and ceilings, and supported with pipe straps, wall brackets, hangers, or ceiling trapeze.

4. Do not weld conduit or straps to steel structures.

5. Choose fasteners so that the load applied does not exceed one fourth of the proof test load of the fasteners; fasteners shall be vibration- and shock-resistant.

6. Fill unused holes mistakenly drilled.

7. Remove all debris from conduit and boxes.

8. Bend any conduit and run cable to conform to cable/wire manufacturers specified minimum bend radius.

9. Repair holes drilled in walls to permit passage of conduit by closing openings around conduit with matching material and paint/finish.

10. Use the minimum number of boxes required, and when used, they shall be cast metal hub-type (use gaskets in wet areas and outside locations). Use the size boxes required to contain the number of conductors enclosed.

11. Use conduit sealing compound.

12. Paint as required to prevent corrosion and for aesthetic appeal.

13. Wiring shall be in accordance with the IDP and shall employ the following practices: All wiring connections shall be made at terminal boards with appropriate lugs. Terminal lugs shall be connected to wires by crimping and soldering; wire nuts shall not be used. Use strain relief clamps to preclude strain on connections. All wiring connections shall be conventionalized when using multi-conductor (either color coded or numbered) cables.

14. All cables and patch panels shall be appropriately labeled.

d. Grounding. Grounding shall be in accordance with the applicable reference documents of the IDP.

3.6 Acceptance Plans. The COR determines that all work is 100% complete in accordance with the terms and conditions of the contract documents, including administrative obligations. The project closeout requires that all documents have been completed and accepted. Acceptance of deliverables shall be performed by the COR.

4.0 Project Manager: C4ISR requires one (1) full-time personnel with a TS/SCI Clearance to perform overall Project Management for both Functional Area 1 Facility Lobby Receptionist and Functional Area 2 Electronic Security System, Software/Hardware Support.

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